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Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.
23,008 reviews
Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.
Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.
Ordering was easy, but service fee was a surprise. Took time to comparison shop and Contact King was still cheapest.
Would have preferred boxes be labeled since I have different scripts for each eye.
Also think delivery should have been faster. Placed order on Saturday and received shipping notification the following Friday. UPS delivered on Wednesday despite paying for 2-day shipping.
Best price, even when adding service fee
Your prices are quite good, despite having increased substantially in a year. Nevertheless, please show the actual prices, including all your fees, which are really just additional profit, up front. Do not break out the fake processing fees, but include all in one price. It is much too hard to compare with other companies this way.
I know that it's standard in your industry, but it is still wrong to hide the actual price of the contacts. I feel cheated. Contact Lens King and the other online retailers selling contact lenses all have shady business practices. 4 boxes of lenses were $76, plus $13 shipping and a $75 "processing" fee. Why not just tell me 4 boxes of lenses were $165. My optometrist did, so they get my lens purchase business from now on, even if they charge more. I won't support the deception anymore.
I don't know, you were the same price as tour competitors after those sneaky service fees.
Hi Joseph. Thank you for ordering with Contact Lens King. Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive. As we know, when a company advertises a lower price, there is increased traffic to their website. Upon the realization that this strategy was being used, we at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest bottom line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, we have made the tough decision to adopt the practice as well. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee.
We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom line prices with our competitors’. We promise we won’t disappoint you!
Generally positive. With contact lens buying, I think it sucks that sites have great advertised prices for the item and then tack on huge processing or shipping fees, and then have an assortment of discount codes you have to go hunting for. This site is no exception.
Net cost was the best I could compile, even after the silly processing fees.
HI JB. We do apologize for the processing fee. Unfortunately with our processing fee it is something we have put in place to help offset any overhead cost we may incur due to the advertising, the fee is a percentage of the box pricing.
The lenses I received expire the same time as lenses I purchased well over a year ago. Granted it isn't till 2025 and I will use them, but something to consider if you don't wear your contacts all that often.
HI Amanda. We do apologize, we do order all of our lenses directly from the manufactures. We cannot request specific expiration dates from them and can only send out what they do provide to us.
The practice of advertising a low lead price on google search results, and then tacking on large handling fees at point of purchase is misleading. Looks like most of your peer competitors do the same, so I guess its an industry practice..
HI Edward. We do apologize. Recently, we’ve noticed that our competitors have introduced and implemented this tool, used as a means of allowing their upfront display prices on various online advertising channels to appear more competitive. As we know, when a company advertises at a lower price, there is increased traffic to their website. Upon the realization that this strategy was being used, we at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest bottom line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, we have made the tough decision to adopt the practice as well. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee.
We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom line prices with our competitors. We promise we won’t disappoint you!
Price is great, but is it worth damaging your eyes by receiving contact lenses that are 3+ years old? Definitely not.
Reach out to customer service, and they offered to swap 2 out of the 4 boxes I ordered. Why not all 4? Sent them all back with my expense to ship. They end up refunding me partially excluding my initial shipping fee.
Unexceptable business service when I had to waste my expense both ways to receive old contact lenses that were stocked for 3+ years. I have shopped many other lens company and they always provided the most up to date stock.
Tip for consumers:
Shop else where that is able to provide non-expired or newer stock lenses
It was pretty easy. Fine overall. If I remember right, shipping costs were not made clear until late in the process of purchasing. Made it seem like I was getting contacts for much cheaper than what I paid (including shipping). It's OK to be upfront about shipping costs. Customers would appreciate that.
Cheaper than other sites overall, though shipping costs mitigated that some.
HI Andrew. Thank you for the review, we appreciate the feedback. We do showing our standard shipping fee in the cart, once you proceed to check out the next screen is the shipping etails page where it does show that shipping again or you can select an expeditated service.
Difficult to figure out how to reorder, especially with a new RX. I had to call and have Marcus walk me through. Lots of information on website--not "user friendly." Marcus did a great job tho!
I wish the product had Right and Left in boxes. Or some easy way to identify which eye as the RX is different for each eye.
HI Amy. We do apologize if you had trouble with the reorder with a new script. Unfortunately you can not edit a reorder, you would need to start shopping and reselect the brand and enter in the updated rx. We will also pass the information along to our web developer to see if they can make that a little more user friendly.
Love these contacts and at the end of the day they do have the best bottom line pricing but do note that the prices listed in their marketing are inaccurate, as they recoup much of the cost through an enormous processing fee that is tacked on right before you hit submit on your order.
Love these contacts and at the end of the day they do have the best bottom line pricing but do note that the prices listed in their marketing are inaccurate, as they recoup much of the cost through an enormous processing fee that is tacked on right before you hit submit on your order.
Had a great deal on the contacts I love!
Had a great deal on the contacts I love!
I have used another website for contacts for many years. The prices were getting too high. I took a chance with Contact Lens King. I'm so glad I did. The price was cut in half and shipping was fast. I will definitely order again
The price brought me to the website. The fast shipping and ease of ordering has made me a long term customer.
I have no idea what goes on at this company or if it's fraudulent, but I have been waiting for a month and no lenses. They said the lenses shipped but the tracking says ''pending package acceptance' which means they just created a shipping label but never brought anything to the post office. That's fraud. I hope I can get my money back and now, back to AC Lens...
Great customer service and fast shipping. The prices are lower than anywhere else. Even though they charge a processing fee, their prices still come out lower in the end. Hey have multiple ways of shipping depending on how quickly you need your products. I shipped overnight and the bottom line was still less than anywhere else.
Great so far! Just not sure if my prescription uploaded and my son needs the contacts ASAP!
Great prices
I am very dissatisfied with this rebate process and do NOT plan on ordering from you again because of it. It has been 13 days since placing my order, which I received about a week ago, and your website still won't let me start the rebate process. It also sounds like everything is delayed 6 weeks on top of your already ridiculous rebate turnaround time. This definitely feels like a scam, and I do NOT plan on going through this again.
Hi M M. I do apologize we do not participate with the rebate, that is something you would need file directly with the manufacture. We at Contact Lens King do not process the rebates.
More than a 2 month wait for one of my contacts; I would like Contact Lens King to give me a credit for a future purchase. Other vendors seem to have this lens in stock. Very disappointed, and I'm a long term customer.
she explained it is back ordered till 6/30! that is unacceptable.
Satisfied with your business for many years, until now
HI Diane. Thank you for ordering Contact Lens King. I sincerely apologize for your frustration and for the delay the manufacturer has in production. I see we have upgraded you at no additional to Next Day shipping once we receive them. We know how frustrating this can be. We appreciate your business and look forward to serving you in the future.
I originally put the wrong address on my order and realized after customer service hours were over but sent an email and my error was corrected immediately. It didn't even slow down the shipment process, the package was delivered faster than I expected
I realized I'd made an error with my address after customer service hours were over, so I sent an email and was responded to quickly. My error was corrected first thing in the morning and my package was sent out the same day
The prices were much better than any other site
It's always a pleasure ordering by phone. The customer service is fantastic, always pleasant and quick to answer calls and process the order. Prices are remarkable. I will not order from any other place! Thank you for great service!
Always come back to Lens King for my contacts, appreciate how up front they are with the "processing" fee, they may not be the cheapest but they don't obscure the true cost until you're deep into the checkout process.
I ordered last minute, I want to say within a weeks notice, because I ran out of contacts for my wedding. Was pretty sure I was going to end up holding on to my old pair but received the new box way sooner then I thought. Got to walk down the aisle with fresh lenses!
Previous customer. Easy to reorder.
I just typed what happened and now I'm asked again?
I ordered one set of 90 days and received a second order three days later. Both got charged to my card. I'm ok with this but am leery this might happen again.
HI Dave. We do apologize, upon looking into your account we see you had auto refill set up in your account. We show you manually put in an order on 6/19 and then an auto refill was sent out a few days later.
All good. Easy to reorder.
Some parts of the "reorder" interface/steps were not obvious
At first I decided to try elsewhere once I went through the checkout process and found the service fee. I hate service fees. Just raise your prices to reflect the ACTUAL cost of the product.
Anyhow after looking at other sites even with their annoying service fee they seem to be most competitive.
Went through and purchased after researching. I had an issue with my doctors prescription and they notified me right away. After I gave them everything they needed they shipped immediately and shipping was quick and packaged well. All in all a good experience and legit site!
I called because I have had to wear glasses for months because my contacts have irritated my eyes. Yes I should have called sooner but I have been busy. I was told I was sent a different style contact without being told and they said there is nothing to be done about it. The lady started to get rude when I asked why I wasn't informed of this. Same brand but different style. It's horrible. They did not care even though I am still way within my year of my prescription. Yes they are cheaper but you get what you pay for. Never again
Products used:
Contacts
Hi Jennifer. Thank you for ordering with Contact Lens King. I apologize you feel our customer service was less than exceptional. We take pride in the way we serve our customers as we have won multiple awards for our outstanding service. Upon looking into the order in question, I see you placed it in June of 2022. The reason you were sent a different style of contacts from your previous prescription is because the previous brand had been discontinued per the manufacturer. With your Doctor knowing that he prescribed you the replacement lens, which is clearly written on your prescription. I do see on your prescription it is still currently valid however, you only purchased 1 box each eye which is a 6 month supply lasting you till December of 2022. Unfortunately, the lenses do not comply with our return policy as they are medical device we can not resell any boxes that have been open. One of our supervisors will be in contact with you shortly. We do appreciate your business and look forward to serving you in the future.
I ordered one month ago. I've asked for updates several times on my order, each one being answered with terrible news from customer service. Today, 22 days after my order, they are telling me they won't ship it for another two weeks. I won't be surprised if the goal posts move again down the road. Don't order from this place unless you can afford to wait two months minimum to receive your order. Buyer beware. It's worth paying more money to not be out literally HUNDREDS of dollars while you cannot get your order for weeks upon weeks. I feel like I'm being held hostage. Also, this is the 2nd time this has happened with this company, first time was back in February of this year.
Have ordered from here before
HI Erin. I do apologize your product is taking longer then expected to ship. Unfortunately, due to supply issues the manufacturer is experiencing severe delays in getting the product to us. I encourage you to call Bausch and Lomb who will confirm. We sincerely apologize for the inconvenience. We will continue to inform you as quick as possible with the information Bausch and Lomb provides to us. Thank you!
Order is delayed and there is Little to no communication from Contact Lens King regarding delivery. Direct emails to customer service go unanswered. This has been the second time delays have happened which I initially understood due to COVID supply chain (maybe?) but this appears to be standard operating procedure. Frustrating.
no response.
Have been a long time customer and appreciate being able to renew easily but the continued delays and lack of communication regarding delivery are untenable.
HI Christine. Thank you for ordering with Contact Lens King. I do apologize that there is a delay with the manufacturer. We are working with them daily to get product in as soon as possible. According to our records and emails, you reached out to us on 5/18 at 11:13pm, which is after our normal business hours. On 5/19 at 8:52am our customer service team sent you a response to your email advising you there was a delay in production with the manufacturer and we should receive them within the next week. We do our best to give all our customers an update as we receive them from each manufacturer. We appreciate your business and look forward to serving you in the future.
Only probably was the uploaded prescription which didn't not indicate the need to show all necessary info. Customer service was very fast for turnaround with requesting new pic and prompt completion of order.
One of the cheaper google shopping finds
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HI Melissa. We do apologize, unfortunately we do not label boxes in case anything needs to be returned to us as your right eye may be someone else left eye. We apologize it took a few to ship, unfortunately we did not have the product in stock for immediate shipment it did take a few days to receive in prior shipment.