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    Contact Lens King

Contact Lens King

Ratings On Other Platforms

Trustpilot
4 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
4.8 / 5
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Overview

Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.

  • Service
    421
  • Quality
    2789
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
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23,008 reviews

4
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How would you rate Contact Lens King?
Top Positive Review

“Contact lens have been very helpful and giving me the...”

bea f.
6/12/24

Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.

See positive reviews
Top Critical Review

“Total SCAM: "Processing Fee" increased the price 90%!”

Steve m.
8/28/22

Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.

See critical reviews

Reviews (2,830)

Rating

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Reviews that mention popular keywords

contact lens (716) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1249) customer service (707) contact lenses (249)
Thumbnail of user kimf798
Michigan
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Great all around. Nice and easy thing to get off the to do list and much much much cheaper than the eye doctor office.

Super helpful! Easy conversation.

Reason I chose this business:

Easy to navigate website. Great customer service. Fast delivery.

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Kim. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user dianec1756
Texas
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

I don't like the surcharge that you don't see until the end, but the explanation made it understandable. Sucks that it has to be that way.

Reason I chose this business:

Despite my comment above, price was good as compared to others and I received my order quickly.

Quality
Thumbnail of user aleksandrat14
Washington
2 reviews
0 helpful votes
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September 27th, 2021
Verified purchase

Perfect. The price is incredibly competitive and the ordering process is seamless. Will continue ordering from Contact King.

Reason I chose this business:

Competitive pricing.

Quality
Thumbnail of user sharone720
New York
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

The service was very good and faster than expected. I had an issue and called customer service which was very helpful.

Customer rep was very helpful and assisted me with the issue.

Reason I chose this business:

Cost and wanted to try a different company.

Service
Quality
Thumbnail of user jamesw3696
Nevada
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

My order was packaged and ship fast, the correct product was ship, great customer service with great prices

Reason I chose this business:

Pricing and convenience

Quality
Thumbnail of user denisew948
Kansas
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Always receive contacts within 3-6 days.
Yes, I believe I receive my contacts in less than one week.

Thumbnail of user andreat541
Minnesota
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Easy to find what I needed and your site was easy to navigate. The shipping was prompt and arrived faster than I expected.

Reason I chose this business:

I tried a competitor that had the same pricing, until I got to the checkout. I had to pay in full then they would send me a rebate. Thanks for being straight forward!

Quality
Thumbnail of user fayem86
Maryland
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

Very good experience. The product was as described and in excellent condition. Arrived quickly and the price was very reasonable.

Reason I chose this business:

Reasonable price

Quality
Thumbnail of user donnao554
Florida
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

Great They run a business how a business should be run their responsible responsive and follow through

Quality
Thumbnail of user julier940
Minnesota
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

I have not had a chance to try them yet. I will send another review when I get a chance to use them.

Reason I chose this business:

I was looking for cheap contact lens to be shipped online.

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

Dear Julie,
Thank you. We appreciate the review. If you have any issues, please contact us and we will do our best to get things taken care of for you.

Thumbnail of user davidg5326
Tennessee
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

Lowest price and fast shipping and delivery with ease of ordering and response for order and shipping along with shipment tracking.

Reason I chose this business:

Lowest price!

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI David. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Thumbnail of user brentk122
California
2 reviews
0 helpful votes
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June 8th, 2022
Verified purchase

$#*! you and your bull$#*! surveys. I dont have time for this $#*!. I do have time to tell you to $#*! off

Reason I chose this business:

Cheapest option

Quality
Thumbnail of user nancyr2210
Washington
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Good communication with customer service. Very satisfied with service and product. Highly recommended!

Excellent. Always quick response

Reason I chose this business:

Just random search on internet

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Nancy. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user carolinav59
Colorado
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

It was easy and delivery was fast. The website was easy to read, was able to find the contacts my daughter uses.

Reason I chose this business:

Found it while searching on google.com

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Carolina. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user benjaminh614
Arizona
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Great prices and simple interface! The pricing could be more straight forward and the shipping could be faster.

Reason I chose this business:

Best price plus 20% off. Can't beat it.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Benjamin. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user michaels11361
Georgia
1 review
0 helpful votes
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September 15th, 2023
Verified purchase
• Updated review

Website is a little clunky

Paid for 2 day shipping… received package after 9 days… ridiculous! Rip off!

Reason I chose this business:

Because I was weak minded, this will be the last time I order from lens king

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Michael. Upon looking into you order history, our records show your order was placed on 7/24 where you asked us to fax the doctor for the prescription verification. Federal Law states we have to give your doctors 8 business hours to respond until we can fill the order as entered online. On 7/25 we were able to process your order however, stated on our website for your product: orders normally ship within 1-2 business days due to us having to order your specialty lens. When you selected expedited shipping, a popup is displayed explaining shipping states when your order is verified and when we have the product in stock. It also explains expedited shipping is for week day delivery only. You are required to click "ok" before moving on to the next screen. We received your product on 7/27 which is the day we shipped out. Your 2 day delivery then started, for week day only, which per tracking shows it was delivered within that time frame on Monday, July 31st.

Website is a little clunky
August 23rd, 2023
Verified site experience
• Previous review
Thumbnail of user sandram2029
Florida
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Excellent customer service. The only thing is the high service charges. The price is still lower than some companies.

Quality
Thumbnail of user martinw443
Virginia
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The customer team was knowledgeable and responsive. The follow up was professional and product was received as hoped.

One of the items needed on the prescription was not there but was quickly updated and resolved.

Service
Quality
Thumbnail of user rebeccad1461
Florida
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

The handling fee is very high. The price of the lenses is reasonable but the "handling" fee is excessive.

Reason I chose this business:

Because I had used them for quite awhile when their handling fee was not as excessive.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hello Rebecca, Thank you for your order and review. Contact Lens King is firmly committed to offering the lowest bottom line prices online, and we want our customers to rest assured that through us, you will always see significant savings in your pocketbook - even with the fee. We totally understand that this additional fee can be frustrating, or even infuriating, but we invite you to compare our bottom-line prices with our competitors. We promise we won’t disappoint you! We appreciate your business and having you as a loyal customer of Contact Lens King!

Thumbnail of user jenniferg2329
Colorado
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

My customer service agent was amazingly patient and helpful. I had a Monday brain fart and couldn't figure out to reorder a new precsicption

Quality
Thumbnail of user robynr180
Illinois
1 review
0 helpful votes
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October 16th, 2022
Verified purchase
• Updated review

Shipping is too much. Have purchased from CLK a few times in the past however with the shipping this high this may be my last time

Reason I chose this business:

Have purchased from CLK a few times in the past

Quality
Shipping is too much
October 23rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Have purchased from CLK a few times in the past however with the shipping this high this may be my last time.

Thumbnail of user michaelb10548
Maryland
1 review
0 helpful votes
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July 11th, 2023
Verified purchase
• Updated review

1st time here. Hopefully I will reorder the future. Delivery was relatively fast and unscathed. Thank you.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Michael. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

1st time here
June 20th, 2023
Verified site experience
• Previous review
Thumbnail of user marys6138
Canada
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

Came very fast despite the back order — which was communicated clearly to me! Super happy I ordered.

Reason I chose this business:

Better prices and I’ve ordered with Contact Lens King before and was super satisfied!

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Mary. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user thomase765
North Carolina
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase
• Updated review

Easy to use the online app to order. No problem getting credit for a coupon. The free upgrade to 2nd day by USPS was nice too.

Reason I chose this business:

I have used them for about 9 years. Always have had good service and a great price!

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Thomas. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Would be nice to get a coupon that does a little more...
August 23rd, 2022
Verified site experience
• Previous review

Would be nice to get a coupon that does a little more than cover shipping. Otherwise, great service as usual.

Reason I chose this business:

I have been a satisfied customer for over 10 years.

Excellent price and service
October 10th, 2021
Verified site experience
• Previous review

Excellent price and service. Info on shipping and promo a bit confusing.

Reason I chose this business:

The best contact provider for my money!

Thumbnail of user rr524
Utah
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

I searched for contact lenses, i purchased contact lenses, i received contact lenses, i'm wearing contact lenses

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI R. R. Thank you for ordering with Contact Lens King. We appreciate your business and look forward to serving you in the future.

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