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Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.
23,008 reviews
Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.
Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.
I have been waiting a month and still have not received my order. I had to contact them to find out why. Was told they were on back order and they would have them in a week. Still no contacts or tracking number provided.
They should contact customer and let them know about delays or offer discount due to long wait times. I normally use 1800 contacts, but thought I ‘try Contact Lens Kinda King instead. I would have had my contacts by now if I hadn’t tried a change.
A price is quoted then you get to cart. Adding a processing fee is very misleading then on top of that they add shipping. You'd think paying a $40 plus processing fee on top of contacts that would include shipping. Will not reorder again from here.
Ordered here from the past. Wont do it again.
HI Valerie. Thank you for ordering with Contact Lens King. We do our best to be upfront and transparent about what our customers are paying for. We have an explanation of the processing fee starting on the product page under the cost per box. It states "this item is on sale and not eligible for any coupon a processing fee will apply". If you click on the "read more" it will explain the fee and the price per box. There are also explanations on each step of the checkout. We appreciate your business and hope you come back to place your next order.
I was extremely irritated by the delivery method chosen. Rather than leave the package at my home in the timeframe I needed, UPS took the package to a pickup location and I had to go pick it up myself. It delayed delivery by two days and I needed it sooner. I am not concerned about the package being stolen from my front porch. I was never told I needed to sign for the package, and the delay and having to pickup at a different location was inconvenient. I will not order again from this website if this is the norm.
I would appreciate a follow up email on my concerns. *******@leljedal.com
HI Joshuah. We apologize for the inconvenience this may have caused. Unfortunately due to the total of the order we do require a signature upon receipt of delivery for any orders more then $400. If you place an order less then that total UPS should leave the package for you if they feel the location is secure.
I was shopping for contacts. I started at lens.com & then check out your website. I read your disclaimer about service fee. I chose your company even though you are $2 more. Thank you for being upfront & honest.
Low price & honest disclaimer about added fee per box. I also called my insurance and found that if I use out of network with your company you are still TONS cheaper than in network suppliers.
This was our first time using Contact Lens King and we were very satisfied with the process. The shipping was fast and even with the added handling fee the lens were still cheaper than other competitors online. Thank you!
The price was the best we could find online.
They lure you in with a great price on the contacts. You then will spend time creating an account and then picking out your contacts and get them in your online cart. You then look at the total price and realize they added an extra $10.00 per box and call it a servicing fee. BAIT AND SWITCH. I called and they actually admit it and just say that to compete with the other online companies that they need to do that. The legal term for what they are doing is bait and switch. I will do everything that I can to discredit the company. If I could give it zero stars then I would.
I had to make several inquiries regarding my order as I had a previous order, I needed to return. I got full credit expeditiously and explanations each step of the way. Excellent customer service, great company. I will be back.
All communications were clear and prompt. Very courteous staff.
Previously used Contact Lens King. This was my second order.
HI Frances. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.
Easy process.
I received the products I ordered a couple days later. So the delivery was pretty quick.
I can't tell about the quality of the products yet since I haven't used any.
I only checked the outside of the boxes and it is conformed with what I ordered.
ContactLensKings delivered my contacts quickly and promptly. The price was great and rest assured the contacts have been great too. They are exactly the ones that I have previously received from another major contact lens seller but at a better price! I will definitely shop from here again.
Good deal on Acuvue Oasys contact lenses
The customer service is awesome! I got my Jillian go address Erin Feb and the order was paused. They called me the next day and asked if they could resolve any issues. They fixed my billing and got my order through super quick.
They were cheap and convenient.
HI Shayla. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Using the website is relatively easy. I could review and upload my prescription with no issue. I have an issue with the prices. Although they are cheaper than some of their competitors, they are still pretty high on price.
They have my existing prescription and I have purchased from them before. I will continue to buy from them but I am unhappy about the high prices.
HI Maria. Thank you for ordering with Contact Lens King. I apologize you feel our pricing is high for your colored contacts, we do our best to be competitive with all our prices. We appreciate your business and look forward to serving you in the future.
They have very good deals
One box of lenses is not the right strenght. I've contacted your customer service and it seems like I'm going to have to get a refund and reorder the lenses I need, so send the wrong box on my dime even though the mistake wasn't mine. I'm very unhappy about this.
HI Alain. We do apologize if you have received the incorrect product. Unfortunately with Canadian shipments prescriptions are not required to process and ship an order out, so we can process an order as submitted. We do not process exchanges so any return order would be refunded and a new order would need to be submitted.
The price almost doubled about two years ago and I don't get why.
The price is about the same anywhere anyway...
The site was easy to navigate and the purchase process was very smooth. I received my contacts in about 4 days after ordering, which was quicker than expected. I am very satisfied with my purchase and overall experience.
The price value was the lowest of all other comparable retailers.
I have not used the contacts yet so I don't know how the product is. I would say the ordering was very easy and the delivery time was great. I was told it would take longer to get than it actually did.
just had to call to find out info before I ordered them
The price was great compared to others. Just not sure how the contacts will be once I get to use them. Hopefully they will be the same as ordering from my Dr.
HI Nancy. Thank you for your review, we do appreciate the feedback.
Their customer service was wonderful. I had lost my prescription and they went out and beyond to contact my doctor and allow a grace period to process my order. Thank you again contact lens king. This is my to go to for my contact needs
Great
Competitive pricing
The lens confirm to the new prescription, but they still do not improve my vision very much. I was not wearing a lens in my left eye before, and this one blurs vision. The lens for the right eye still does not sufficiently correct for my astigmatism. I am not sure the new prescription was the best selection for me.
I'm very pleased with the customer service all very polite and understanding and serve my needs officially and friendly thank you and I'll always keep in contact and do business with you mister formica
I I tried them 3 years ago and they've always come through with my contacts thank you
Hi Louis. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
I've been wearing this same brand of contacts for years. For some reason there is something wrong with this batch of contacts. I've been having trouble since the since first pair and am now on the second pair.
The ordering experience was easy, though I did have a slight glitch with the order at first. Due to very low vision in one of my eyes, I can only wear a contact in my "good" eye. The system wasn't allowing me to finish the order without the parameters for the other eye. There was no place to override this, as it kept wanting me to fill in the info for both eyes. Perhaps CLK can change the format in the near future, when someone only requires contacts for one particular eye.
Always easy to navigate their site, and ordering is easy to enter the parameters from the optometrist's prescription. Very fast shipment from CLK, too.
Hello! We do apologize for any inconvenience, when ordering for just one eye you would just simply set the opposite eye quantity to zero and it will allow you to order for just the one eye.
Everything is great, only 1 small issue, you can never change the shipping adress, it always stays the same as billing. If I want to ship to someone elses home or another location I cant change the adress. Other than this everything is good.
The price works for me.
Just post the actual price. Every site posts "discount" prices then fluctuates the price adding additional processing and handling that is garbage. Entirely too frustrating for the consumer. Just post the total price.
Cheapest by 3 dollars after having to check 12 different sites
HI Noah. Thank you for ordering with Contact Lens King. I apologize, but the processing fee is associated with the sales cost of the item and is a price per box. We appreciate your business and look forward to serving you in the future.
In making my order, there was a step that did not continue the process. It was necessary for me to call and talk to someone who found my incomplete form and concluded the order. The person who helped me said that there was a button that would have finished the order. I have not returned to the website. So, all I can say is there is a step that was not obvious to me after several attempts.
I left a message. She called me early the next day and concluded my incomplete order.
Price. Online service
Hello! We do apologize you were not able to complete the order online. There is a agree to terms and condition box on the final payment screen that needs to be checked, if that does get missed unfortunately the order will not process.
I ordered contact lenses for my teenager who informed me he was running out of contact with one week's worth remaining. I reached out to contact lens king and within one week, I had his order. The staff I talked to on the phone were very helpful. I got the contacts ahead of the anticipated timeline
Helpful staff. Very professional
Good experience overall. When I first went to website, somehow (I have no idea) I got directed to the ContactLensKing "test" website and my order never placed. I contacted customer service and they were very helpful in making me aware of what happened and how they were going to help to correct the situation. I then re-registered on correct website and placed the order. The order was received fairly quickly. I do feel that Customer Service was very helpful and genuine in their concern for what happened. Based on that reaction and help, I re-registered and placed a new order. Had Customer Service not been that helpful, I would have gone elsewhere to purchase my contacts. Thank you CS.
Very satisfied. Please see previous notes I wrote on CS experience
I chose them first on price (lowest) but also ensured that customer service had good ratings. CS ratings online were good and I can confirm based on my experience. I would recommend ContactLensKing to others based on my experience.
HI Nestor. Thank you for ordering with Contact Lens King and for the review. We apologize again for the confusion but am very happy to hear customer service was helpful in getting it address and corrected. We appreciate your business and look forward to serving you in the future.
It was such a relief to find a place that was reasonably priced for my Astigmatism contacts! I am very happy with the contacts I received and the time it took.
The process was simple and easy to complete.
They had the best price that I could find for astigmatism contacts.
Gain trust and grow your business with customer reviews.
Hi Jimmy. Thank you for ordering with Contact Lens King. I apologize for the production delay that has occurred with the manufacturer. I do see we sent an email advising there was a manufacturer delay. Unfortunately, we can not provide an exact date of arrival to us if the manufacturer has not provided on. We do understand any delays with the manufacturer can be an inconvenience, that is why we are working with the daily to get the product to us as soon as we can. We appreciate your business and look forward to serving you in the future.