• Contact Lens King

Contact Lens King

Ratings On Other Platforms

Trustpilot
4 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
4.8 / 5
Write a Review

Overview

Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.

  • Service
    421
  • Quality
    2789
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0

Instant Feedback

23,008 reviews

4
See all photos
How would you rate Contact Lens King?
Top Positive Review

“Contact lens have been very helpful and giving me the...”

bea f.
6/12/24

Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.

Top Critical Review

“Total SCAM: "Processing Fee" increased the price 90%!”

Steve m.
8/28/22

Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.

Reviews (2,830)

Rating

Timeframe

Other

Reviews that mention popular keywords

contact lens (716) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1249) customer service (707) contact lenses (249)
Thumbnail of user michh9
Oregon
1 review
0 helpful votes
  • Send Message
February 5th, 2023
Verified purchase

On Dec 14th made my contact order and the lenses were stated as 'In Stock' at that time. 5 days later on Dec 19th, I received an email stating "Your contact lenses have been ordered directly from the manufacturer. Normally, lenses such as yours are received in-house within four business days. At this time however it appears that the manufacturer is experiencing a production delay". 10 days after that email, on Dec 29th, an email came saying they were shipped, ultimately delivered to me on Dec 31st. My issues are as follows: listing an item as "in stock" if it truly is NOT, waiting 5 days after purchase to notify the customer that the 'In Stock' item actually isn't at all in stock and additionally is delayed from the manufacturer due to what 'appears' to be a production delay. Manufacturing issues are out of your hands, and I get that, but listing an item as 'In Stock' on your website is misleading. I decide which site to order my contacts from based on 2 things: Price listed and whether the contacts are in stock.

Reason I chose this business:

Price was reasonable and my contacts were listed as in stock

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Mich. Thank you for ordering with Contact Lens King. I do apologize for the manufacturer delay. We unfortunately, are not aware of a production delay until the manufacturer gets in touch with us. Which we do our best to relay those messages the same day we receive that information. However, looking into your order I see you were prescribed the Transition lenses which is stated on our website under the product availability: order normally ship within 1-2 business days. That indicates they are not in stock and need to be ordered directly for the manufacturer. Again, I sincerely apologize for the manufacturer delay and any inconveniences that may have caused. We appreciate your business and look forward to serving you in the future.

Thumbnail of user kenh873
Maryland
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase
• Updated review

Easy to find what you need and order. Prices are better than just about every site, especially without having to jump thru rebate hoops.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Ken. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Quick Search and Order processing after changing my...
September 19th, 2022
Verified site experience
• Previous review

Quick Search and Order processing after changing my contacts for this order

Easy to order, good shipping options and upgrade and...
October 22nd, 2021
Verified purchase
• Previous review

Easy to order, good shipping options and upgrade and good coupons

Quality
Thumbnail of user ralphp489
New York
1 review
0 helpful votes
  • Send Message
January 5th, 2022
Verified purchase

Easy ordering process, but don't like the processing charge. Insurance will not reimburse on this, so nearly half the cost is out of pocket.

Reason I chose this business:

Competitive pricing

Quality
Thumbnail of user beverlyw437
Arkansas
1 review
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase

Shopped around and Contact Lens King has by far the best prices and easiest ordering process compared to other brands. Lenses arrived super fast!

Reason I chose this business:

Best price!

Quality
Thumbnail of user erich1568
Colorado
1 review
0 helpful votes
  • Send Message
October 16th, 2021
Verified purchase

Easy ordering. Quick shipping. They're forcing me to make my review a certain character length so now I'm just rambling to get that credit.

Quality
Thumbnail of user vinnyr24
California
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

Fast delivery and great price! Variety of selections. Customer Service was very efficient as I called to check on the status of my order.

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Vinny. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user christinat425
Missouri
1 review
0 helpful votes
  • Send Message
November 20th, 2022
Verified purchase
• Updated review

Very smooth and easy to reorder. Always a quality to of the one product. Have used toy all for several years. Best prices around too

Reason I chose this business:

You're who i always use

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Christina. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Always great service
February 22nd, 2022
Verified site experience
• Previous review

Always great service. Thanks

Thumbnail of user susanl2122
Illinois
1 review
0 helpful votes
  • Send Message
September 13th, 2021
Verified purchase

Placing and received my order with no issues. Needed to get credit on some other contacts and have not liked the experience so far.

Had to return previous order contacts because the are no longer the correct prescription. Boxes never opened and not damaged in anyway. Was told reluctantly I would receive information for credit and never heard or received any information. Had to email them questioning why I didn’t yet get the information. Still waiting!

Reason I chose this business:

Price and speed of receiving product good

Service
Quality
Thumbnail of user craigb1063
California
1 review
0 helpful votes
  • Send Message
May 3rd, 2023
Verified purchase

Good web page and ordering process. Very pleased with the email stating that the delivery was going to be late. Thank you contact lens King

Reason I chose this business:

First on search list and the name was catchy

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hello Craig, Thank you for your order and review. We appreciate your business and look forward to serving you again in the future.

Thumbnail of user karenw2591
Virginia
1 review
0 helpful votes
  • Send Message
May 6th, 2022
Verified purchase

I reordered for my grandson by calling a lens king service rep. She was very nice and helpful and the entire process only took about five minutes.

Reason I chose this business:

Recomendation

Quality
Thumbnail of user chrisa1447
Michigan
1 review
0 helpful votes
  • Send Message
September 6th, 2021
Verified purchase

I've ordered from this website for a couple years now. They have the best prices, and shipping is decent less than seven days for my order to arrive.

Reason I chose this business:

Fast, easy, and price is the best!

Quality
Thumbnail of user rebeccac1607
Nebraska
1 review
0 helpful votes
  • Send Message
June 6th, 2022
Verified purchase

I always get good service from Contact Lens King. There was a hold up this time because of a supplier but they kept me informed on the progress.

Reason I chose this business:

Because they have good prices and fast shipping.

Quality
Thumbnail of user stephens1263
Kansas
2 reviews
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Even with your additional fees added, which I didn't much care for, you still had the lowest price for a good quality product.

Reason I chose this business:

Price and Internet Referral

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Stephen. Thank you for ordering with Contact Lens King and for your feedback. We appreciate your business and look forward to serving you in the future.

Thumbnail of user anonymoush1046
New York
1 review
0 helpful votes
  • Send Message
March 5th, 2022
Verified purchase

Needed to reorder contacts before extended travel and placed order a week before. Very fast delivery, came in about 3 days. Thank you!

Quality
Thumbnail of user nicolel1385
District of Columbia
1 review
0 helpful votes
  • Send Message
March 21st, 2022
Verified purchase

Easy customer service. When I had an issue with my order, I didn't wait for hours on hold. Someone answered quickly and helped.

Service
Quality
Thumbnail of user cathyh572
Canada
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Not an issue with order process. Price has doubled since I first started ordering. Product does not correct my closeup vision enough anymore.

Reason I chose this business:

Price and convenience.

Reason I chose this product:

Eye doctor recommended

Quality
Thumbnail of user sandys930
California
1 review
0 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

It has always been excellent! Although I think I will be having cataract surgery so may need to return some of my purchase

Many contacts with them always did s as great job responding and resolving

Reason I chose this business:

Tried on a whim years ago and have stayed with them since

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Sandy. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user tracym904
Nebraska
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

Contact Lens King had BY FAR the lowest price of anyone online. The product shipped within 2 hours of ordering and was delivered within 2 days of ordering (using standard shipping, not expedited).

Quality
Thumbnail of user amyh1614
California
1 review
0 helpful votes
  • Send Message
December 13th, 2021
Verified purchase

When my order arrived it had been destroyed in shipping but Contact Lens King quickly made it right. Customer service is outstanding.

My first order arrived smashed, apparently content don’t do well in shipping envelopes. When I reported the damage, Customer service was quick to replace the damaged order.

Reason I chose this business:

I’ve been a customer for years. I came for the price and stay for the price and the service including quick delivery

Service
Quality
Thumbnail of user maryh3751
Oklahoma
1 review
0 helpful votes
  • Send Message
August 31st, 2022
Verified purchase

Way cheaper than everyone else. Would be nice if I could use promo codes on sales too. Would give 5 stars then.

Reason I chose this business:

Cheaper and don't charge $100 extra for tax and handling charges.

Quality
Thumbnail of user natashad173
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase
• Updated review

LOVE the drive through style shopping, especially reorder button. Too bad repeat customers dont have a the cost of shipping at 0$

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Natasha. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Love it too bad for the shipping fee, next time ii...
November 9th, 2022
Verified site experience
• Previous review

Love it too bad for the shipping fee, next time ii verify other cie with no shipping fees

Easy fast and affordable
January 4th, 2022
Verified site experience
• Previous review
Reason I chose this business:

At my fingertips

Thumbnail of user lorriw11
Texas
1 review
0 helpful votes
  • Send Message
March 30th, 2022
Verified purchase

I was disappointed that it took 12 days for my order to arrive. Past orders had arrive in a much shorter time.

Reason I chose this business:

I ad ordered previously and been satisfied with the price and time it took for delivery

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Lorri. We do apologize if it took a little longer then the in the past to receive the order. Upon looking into this we did have to order the lens which did take a few days for us to receive prior to shipment.

Thumbnail of user devens18
Alabama
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Contacts were available for the best rate that I could find when i compared with over sources. Delivery was too quite fast.

Reason I chose this business:

Best Rates available ( even without insurance) That is great..

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Deven. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user tinkab
North Carolina
1 review
0 helpful votes
  • Send Message
March 17th, 2022
Verified purchase

Easy to use website. Needed help with the prescription and called customer service. They were patient and helped me resolve my issue

Service
Quality
Thumbnail of user dennisc688
Virginia
1 review
0 helpful votes
  • Send Message
September 19th, 2021
Verified purchase

The "moist lenses" type are not easy to place on my eyes. I will get regular lenses not "moist" ones next time.

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user buckyl
bucky l.

How do I know I can trust these reviews about Contact Lens King?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Contact Lens King?