• Contact Lens King

Contact Lens King

Ratings On Other Platforms

Trustpilot
4 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
4.8 / 5
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Overview

Contact Lens King has a rating of 4.2 stars from 2,830 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery, and great prices. Contact Lens King ranks 5th among Contact Lenses sites.

  • Service
    421
  • Quality
    2789
Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0

Instant Feedback

23,008 reviews

4
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How would you rate Contact Lens King?
Top Positive Review

“Contact lens have been very helpful and giving me the...”

bea f.
6/12/24

Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.

Top Critical Review

“Total SCAM: "Processing Fee" increased the price 90%!”

Steve m.
8/28/22

Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam.

Reviews (2,830)

Rating

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Reviews that mention popular keywords

contact lens (716) shopping experience (31) eye doctor (58) lens king (604) delivery time (20) processing fee (1249) customer service (707) contact lenses (249)
Thumbnail of user bethannh4
Connecticut
2 reviews
0 helpful votes
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April 25th, 2022
Verified purchase

It was quick and easy however for your returning customers, we should be offered a 20%+ discount every year for our loyalty

Reason I chose this business:

I have been using you since 2017 and trust you however I feel for my loyalty I should be offered a bigger discount

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI BethAnn. We do apologize the 10% offer is the highest we offer at this time. We will certainly pass this along to upper management to look into as well.

Thumbnail of user chuckc277
Florida
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I ordered contacts online, used a coupon code. They were not in stock and took longer than originally estimated, but they arrived.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hello Chuck, thank you for your order and review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user fredv104
California
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Everything was fine, just didn't receive a shipping confirmation for a few days which made me unsure if the order went through

prompt and cordial response

Reason I chose this business:

Cheaper than other sites

Service
Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Fred. We do apologize for that, we did need to order the product prior to shipment which did take 3 business days to come in. Once the order did ship we sent the confirmation with your tracking details.

Thumbnail of user maryh3751
Oklahoma
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Way cheaper than everyone else. Would be nice if I could use promo codes on sales too. Would give 5 stars then.

Reason I chose this business:

Cheaper and don't charge $100 extra for tax and handling charges.

Quality
Thumbnail of user brittanys621
Montana
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Nice. Quick. And of excellence. I enjoyed my shopping experience with you. It was fast affordable and your team even called me.

Reason I chose this business:

Seen it had the best prices without overkill of added fees

Quality
Thumbnail of user erikas264
Michigan
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

Got a prescription refill for my daughter's contact lenses. Prices were much more affordable than the optometrist or other contact lens websites.

Reason I chose this business:

Prices were much better than other sites

Quality
Thumbnail of user amyh1614
California
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

When my order arrived it had been destroyed in shipping but Contact Lens King quickly made it right. Customer service is outstanding.

My first order arrived smashed, apparently content don’t do well in shipping envelopes. When I reported the damage, Customer service was quick to replace the damaged order.

Reason I chose this business:

I’ve been a customer for years. I came for the price and stay for the price and the service including quick delivery

Service
Quality
Thumbnail of user ruthc958
Delaware
2 reviews
0 helpful votes
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August 11th, 2022
Verified purchase

Easy to navigate website. Contacts arrived promptly. Even though a processing fee is charged, the price beat every other website I researched.

Quality
Thumbnail of user maggies333
New York
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

I'm so glad I tried out your company. I'm thrilled with the entire process. Easy ordering, less expensive, and quick delivery

Reason I chose this business:

Less expensive overall than other sites and dr office

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Maggie. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user sarahs2949
New York
0 reviews
0 helpful votes
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January 3rd, 2022
Verified purchase

Great - no issues! I always use Contact Lens King for all of my orders since 2013, and I've never had any complaints. Will continue to be my go to :)

Quality
Thumbnail of user mariev348
Canada
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Even if my order was delayed, they were proactive about that and I was well informed. Great quality for the price

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Marie. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Thumbnail of user artip13
Illinois
1 review
0 helpful votes
  • Send Message
June 14th, 2023
Verified purchase
• Updated review

Quick to place an order since you keep the previous orders. And you allow coup codes so that's much appreciated. Thanks

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Arti. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

I wish shipping wasn't so much for 2 small boxes of...
October 20th, 2022
Verified purchase
• Previous review

I wish shipping wasn't so much for 2 small boxes of contact lenses!

They were great

Service
Quality
Thumbnail of user paula2183
Florida
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

The individual packs do not pull apart. Maybe defective packaging or seconds. I literally have to separate them by cutting them.

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Paul. Thank you for ordering with Contact Lens King. We get all our product factory sealed directly from the manufacturer. They could have changed the way they are now packing their lenses. I would encourage you to call them directly and provide feedback. We appreciate your business and look forward to serving you in the future.

Thumbnail of user fredm719
Washington
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Had to create an account - I only want to order and be forgotten; absolutely hate having my data stored by you./

Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

Hi Fred. Thank you for ordering with Contact Lens King. Please rest assure we take security very seriously and take every measure we can to make sure the information you provide to us stays safe. Please feel free to call in and speak with our IT department for further information. We appreciate your business and look forward to serving you in the future.

Thumbnail of user heatherd886
Kentucky
2 reviews
0 helpful votes
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October 20th, 2022
Verified purchase

Contacts the same as always. Disappointed I paid for expedited shipping and the shipment "delayed by manufacturer". That was a waste.

Contacts the same as always. Disappointed I paid for expedited shipping and the shipment "delayed by manufacturer". That was a waste.

Service
Quality
Thumbnail of user bobbyg144
Alabama
1 review
0 helpful votes
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February 2nd, 2022
Verified purchase

Easy to order, priced great, and shipping was fast. Will consider doing business again for myself as well as my family.

Quality
Thumbnail of user janetb1594
Ohio
1 review
0 helpful votes
  • Send Message
March 13th, 2022
Verified purchase

Order placed and arrived in a short period of time. Had to call customer service number and they were very helpful.

Had to cancel an order and reorder.

Reason I chose this business:

Competitive pricing and no hidden fees. Was surprised i was able to order without providing a Rx. Forgot to download Pdf, but order still was accepted. Had to cancel that order and reorder to include contact Rx.

Service
Quality
Thumbnail of user kimb1904
Texas
2 reviews
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

Less one star, only because you do not know your actual total until the end when the processing fee is added.

Reason I chose this business:

Costs were less and processing fees were less also.

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Kim. We do apologize, once you add the items to cart we give a break down of the pricing prior to logging into your account or having to create one.

Thumbnail of user dennettn1
Canada
1 review
0 helpful votes
  • Send Message
September 30th, 2022
Verified purchase
• Updated review

My "Go To" source for contact lenses for the past couple of years... Quick and easy ordering, at a reasonable price.

Reason I chose this business:

My "Go To" source for contact lenses for the past couple of years... Quick and easy ordering at a reasonable price.

Quality
A smooth and painless ordering process, and the price...
March 14th, 2022
Verified purchase
• Previous review

A smooth and painless ordering process, and the price was excellent.

Reason I chose this business:

Good prices and easy ordering with fast shipment.

Quality
Thumbnail of user patriciaf2119
Maryland
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Awesome- always on time. The lens are high quality and I'm glad I can count on your company to deliver it

Quality
Thumbnail of user cindyb1356
New Jersey
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

Don't mind giving reviews but the fact that I have to put 50 characters is a pain great product great delivery

Reason I chose this business:

Don’t mind giving reviews but the fact that I have to put 50 characters is a pain great product great delivery

Quality
Thumbnail of user julied571
Michigan
2 reviews
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase
• Updated review

Wonderful company to purchase contacts from. I highly recommend. I will be back and thank you for the superb customer service!

Reason I chose this business:

Your price cannot be beat!

Quality
So far so good!
April 20th, 2022
Verified site experience
• Previous review

So far so good! Hopefully I will receive what I ordered and not a substitution.

Reason I chose this business:

Online search.

Thumbnail of user jairor16
New Jersey
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

From the moment the order was placed to delivery, all went pretty smooth. Quite professionals. Excellent follow up by their reps,

Reason I chose this business:

Searching on line. Comparison with other suppliers.

Quality
Thumbnail of user nicholem121
Nichole M. – Contact Lens King Rep

HI Jairo. Thank you for the review, we appreciate your feedback.

Thumbnail of user kathyb1636
Kansas
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

It was ok. Somewhat challenging to place an order with a change in the prescription. The website is not very intuitive.

Reason I chose this business:

I had used it before

Service
Quality
Thumbnail of user amandar1911
Amanda R. – Contact Lens King Rep

HI Kathy. Thank you for ordering with Contact Lens King and for the feedback. We appreciate your business and look forward to serving you in the future.

Thumbnail of user victorj126
South Carolina
1 review
0 helpful votes
  • Send Message
September 7th, 2021
Verified purchase
• Updated review

Ordering was easy, they called when my order didn't match the prescription I sent in to them. Received order very quickly!

Reason I chose this business:

Great prices!

Quality
Ordering process was very easy!
August 26th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great prices!

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bucky l.

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