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Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
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4,905 reviews
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
I really like my eyeglasses. Only thing is the one side of the lens where they popped it into the frame kinda messed up the frame a bit. Not too happy about that considering I spent $500. Not sure what could even be done about that now so thats why I deducted a star
Price was good
They sent me the wrong frames at first but got in touch with customer service and they sent me the right ones
The only company that has my frames in stock!
The Cool Frames site was easy to navigate. My question about insurance was answered quickly.
Authorized dealer, warranty, return policy, option to use insurance
This was my first time buying glasses online and the measurements from the site were right on, I love them! I need petite frames and they had a great selection, I can imagine buying more soon. Everything was all well packed too! I used standard shipping and it took about three weeks from the order date. Overall I am really satisfied!
Petite frames
Ordering was a breeze. The pricing was excellent. I received my frames in a timely manner. I would order from them again.
Ordering is fairly simple, just select your glasses and frame size and enter your prescription.
Lots of options to choose from.
Telephone customer service was very efficient and informative.
Excellent.
Large selection, relatively easy ordering process.
Easy to navigate, once you know where to look to ensure frame size, pupil width and lens width are what you need.
Returning customer.
Plenty of options available. Efficient too as company will coordinate any vision insurance before finalizing order.
Previous customer.
Difficult to navigate; frame sizes not obvious; lens coating and options are confusing to choose.
Used previously.
The agent who helped me place my order, Tamra was fantastic! She was quick with an insurance estimate, answered my questions about transition color options, and even gave me a discount to make ordering through Cool Frames more competitive.
The ordering service was great. However, it took longer than I expected to receive my new glasses. The lab service was slow.
After two weeks, I called for an update on when I would receive my order. The agent was great and gave me a faster shipping option.
Good service and price.
The site definitely takes some getting used to. Great prices.
Had the frame I was looking for
Got them in good time. They were supposed be havana purple but were more just plain purple.
The answer my questions and didn't give me the runaround.
Good price.
I placed an order and realized I chose the wrong color. I called customer service the next day and the representative corrected it that moment. Shipped fast packaged well and most importantly fantastic prices.
As above.
I was price comparing online and decided to check Coolframes out. Glad I did.
Got the exact glasses I was looking for. Customer service was very helpful. Will use again.
Very helpful.
Found on internet after my old glasses broke.
It was great I never order prescription before from them...and they did an amazing job...
Bcuz I've ordered a pair of frames before...and I like the style I just ordered
It was great I had no problems with my order as well as my glasses being delivered...I'm very satisfied with everything
I actually like the frames I came across on ur site
Ordering was quick. Applying the extra sale discount of the Memorial Day was generous. Delivery was timely fashion.
Thank you very much.
Fast user friendly website. Large selection of frames. Bigger discount offers would be a blessing to save money with todays inflation prices. After all most frames are made in China for under ten dollars and less.
Price and availability
I knew this was the pair of frames that I wanted, but couldn't find them anywhere. When I found them at Cool Frames they were on sale! Now I am ready for my next pair of cool frames. Can't wait!
Cool Frames had the selection I wanted.
I ordered like six or eight frames and everything was awesome
Not very many frames look good on my face. I like a minimalist style with little metal blocking my peripheral vision. The glasses I found at my optometrist were too expensive. When I found that cool frames carried them for less than half the cost, was overjoyed! They do a wonderful job on the lenses too.
Did not want to pay too much for my favorite glasses.
Great prices and service. Fully legit and official product.
Prices and sales
Prices and sales
Great prices
Great customer support
Better than any retail store and 100% legit and official products
Very easy. Cost was lower than my eyeglass provider. Glad I was able to save money.
Service rep was not able to get a hold of the company so she suggested I go online.
This was so easy and such a great price. Love the frame choices.
They offered easy prescription adding with the frames I wanted.
Easy to order. Quick delivery. Great quality. Love the color blue!
Great prices! Beautiful colors. Needed to match my own lenses. Measuring was easy. They fit perfectly.
Excellent! Found the frames I wanted very easily AND they were on sale! Couldn't have had a better experience.
Because you sell authentic Tom Ford frames, and you had the frames I wanted at a great price.
As a first time buyer of on-line prescription glasses (with any vendor) i was worried i would end up with a nice pair of frames but glasses that would be slightly off in some way. I placed my order and uploaded my prescription - super simple. In less than 24 hrs i got a call from coolframes with a couple questions. Instantly i felt better about the experience and purchase. Great service means asking questions to get things right... and that's what they did - get things right.
About a week later my glasses came and they were exactly what i wanted.
Anyone can ship a product, what i received was a product that was the result of good service. Well done!
They had the frames i wanted, the lens options that work for me and a simple process
4th pair of eyeglasses I've ordered from you. Always Perfect!
Prior success
Gain trust and grow your business with customer reviews.
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997
