- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
4,905 reviews
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
Thank you. Smooth transaction. Fast service. Would recommend.
Big selection of products and shipping was fast. Website was easy to navigate and search for specific products was easy.
Availability of frames previously purchased
Please get pictures of the other 2 colors I am interested in getting one in every color! I originally got these at EyeGlass world and sadly they were 💔 broken.I was so glad to find them online not to mention at an incredibly great price compared to the competition.These glasses can be dressed up or dressed down.They are classy,sassy, uplifting, unique...a must have! I feel so pretty in them! Thank you Cool Frames!
The frame material is a plastic and not the Acetate I've been accustomed to. They don't feel like serious frames, more like a plaything.
The style that I purchased was close to a pair of frames that I loved but broke.
Good variety of sunglasses good discounts. Product as advertised
Was looking for a particular pair of sunglasses your price was the lowest
Quality of goods is as described.
Fast delivery.
I will continue to shop at Cool Frames.
I didn't enjoy it all I had to wait almost whole month and four days to receive lenses that I did not order
Easy to order, frames delivered timely and safely. Love the frames.
They had cool frames!
The customer service was great. I had placed my order with the wrong frames. Contacted customer service and they immediately corrected my order.
I love my glasses and I love cool frames they have so much to choose from and the quality is amazing 10/10
They had a large variety
After being told by my optometrist and having no luck with another one that my frames for my safety glasses were no longer available, i found them on Cool Frames website. Onguard OG095 safety glasses, i took a chance and ordered them in the size i needed, the old frames were to worn but the lens's are still current in perfect shape. A couple of weeks went by and i thought my money was gone but then they showed up. Exactly as i ordered, i transferred my lens's to the new frames and they went in perfectly. The glasses are great, i love this style, the only thing i was a little let down on is the didn't come with side shields as safety glasses should but i had spare new shields from my other glasses. I would definitely order from them again in the future.
Searched from a specific frame and found it on Cool Frames website.
I lost my glasses in the West Texas wind one day on my way home from work and my FAVORITE frames and lenses were ruined. Cool Frames repaired my glasses for me and I am SO THANKFUL! I don't know what I'd do without these frames and maybe I should order a backup pair of the same style now that I know how dependent I am on them LOL!
I appreciate that y'all
I chose Cool Frames for the repair because it's where my glasses were ordered from. They were out of warranty so I paid for shipping and a small repair fee; I really appreciate y'all accommodating me!
I have had great Customer service. Easy to use. All questions were answered.
You had my frames I wanted
Even your web site is fool proof and service people are wonderful
Been using for a few years gets easier every time
Always perfect never a problem will always use your company
When I either call or e-mail the service is always wonderful
Wonderful will always shop here.get just what you order
The price and if stuck on something your people are very helpful
Excellent service. Very helpful. They didn't have me waiting very long on hold. Answered every question I asked.
I heard good things about it
I love cool frames for replacing damaged frames...costs significantly less than replacing them through my optometrist's office...103.00 vs. 290.00!
Great selection so that I could get clip on sun glasses for my glasses that fit perfectly
Reasonable prices. Great service. It was very easy to navigate the website
It was good except the first set I put the prescription in and was sent frames with no prescription lens. But I sent them back and reordered and the second pair came right.
They had the same frames my son already had.
Shopped around in town until I found frames I liked, then found the same model online for 1/3 the price. Ordered through Cool Frames and quickly received exactly what I ordered. Had them filled locally, since I have a very complicated prescription.
This was the first time I'd ordered glasses from an online retailer/site and I was pleasantly surprised! Excellent service, fast shipping and correct/great product!
I choose Cool Frames because it was the best value! I priced compared several sites and CF was the best value!
Sunnies are nice, wish they were tinted a little darker, I chose the darkest option but still a little light. Customer service is top notch, had a great experience with them.
Top Notch- The sunglasses I ordered were not in stock. Customer service reached out and immediately helped me find a pair that would work.
Needed prescription sunglasses and having the option to pay over 4 payments is great when spending a decent amount on sunglasses.
Was easy to pick what I wanted and there was a good choice of lense options. When I emailed customer service they responded quickly and were very helpful.
When I emailed them regarding shipping they answered fast and were very helpful. Answered all my questions
They had the frames I wanted
Easy to deal with! Shipping was very fast! The glasses are of great quantity!
Great website. Great service and exactly the frames I wanted. Thank you.
It is reliable.
Gain trust and grow your business with customer reviews.
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997
