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Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
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4,905 reviews
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
Frames arrived in brand new condition and the branded case was included. But you can't order several pairs and return the ones that don't work. Cool Frames doesn't do returns! They will exchange your frames for a different pair ONE time, AND they charge a restocking fee, even on exchanges! I was shocked. It's 2024. So try on frames somewhere that charges full price and then buy them here. If you want your glasses made somewhere else, first make sure they'll accept frames purchased elsewhere.
Return policy: zero stars. Customer service gets an average of 4 because their emails were unclear (poorly written), but they were polite and extremely clear on the phone. Note their hours are Eastern Time.
Excellent prices on beautiful designer frames.
Fair. The quality of the glasses seems to be average. A bit overpriced.
Needed a specific frame.
Needed a specific frame.
Good. Received timely and fit well.All is well. Next I'll purchase with lenses.
They sell the Brand I wanted.
The prescription glasses are very good, other then taking longer for delivery, due to the out of stock frames and understandable I will buy again.
You make prescription glasses
This is the second time i ordered glasses and they are as good as the first.
Return customer
Glasses came in a reasonable time frame. They fit and worked well. Thank you
They had the frames I like
The good price and sale on silhouette frames was what caught my attention. I have never ordered on line before and was a little nervous getting my progressive prescription. I am so happy with my glasses and experience! I will definitely order from Cool Frames again and again! I highly recommend them!
Easy fast shipping and I love my sunglasses I would definitely purchase again
Convenient and good prices. Fast delivery and ease of purchase
Price and style
Easy ordering and great pricing, but very long completion time, so I only gave 4/5 stars.
Website easy to navigate, good selection and pricing.
Delivery was late 4 days from initially told when purchasing
Was very happy with selection, service, and price.Would use them again
The hardest part was selecting only one pair. Great selection and prices
Selection and trusted site
Got the glasses I wanted in a reasonable time, thank you!
Awesome service, fast delivery, i will definitely order again.
They had my certain frames in stock
Very good experience with Cool Frames. Satisfied customer.
Easy process from start to finish. Fast shipping with great tracking options. Packed very well.
Available options to choose from.
Ordered two glasses, one was the sunglass and the other one was prescription glass. Their prices were comparatively lower than their competitors and carry luxury brands. Experience was seemless.
Excellent customer service with knowledgeable staff. Most of the questions were answered prior to the call via email.
Originally selected frames based on their lower pricing and larger variety of luxury brand glasses. While working with them to finalize my order, I came to the conclusion that it was a good choice.
It was simple to order online. Good follow off and pop service. I only disappointment is in the nose pad. They're very thin and cheap. Definitely need to use better..
Choice of brain
The transaction was smooth and the product is of good condition. Didn't regret buying from this shop.
Excellent. Easy to use. No issues frames arrived on time..
For the price
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Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997
