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Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
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4,905 reviews
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
Customer Service was awesome in helping me make the lense selections. Everything was hassle free and the product fits perfectly. Thank you!
Cool Frames offered Stepper eye glasses whereas other online vendors did not.
Smooth and prompt order fulfillment. The sunglasses is very light.
The service is great and I recommend cool frames based on my experience
Easy ordering process and quick delivery! Will definitely use again.
Got on time. Reordered this frame because I liked it so much the last time I ordered it.
I lost my glasses on a hike and only had my prescription sunglasses to see so I was excited to see that the order processing time was about a week. A week after ordering I get an email that says cool frames has just ordered my frames from their supplier so the production of my glasses would start soon. I waa really disappointed that it took them a whole week to even order the frames. I eventually did get my glasses about 3 weeks after placing the order and they're great but I probably would have gone with a faster company if I had known it would take a week.
The customer service rep I emailed with was somewhat helpful but not very polite. He almost seemed inconvenienced by having to respond to me.
They had the frames I like for a decent price
Took 3 weeks to come and customer service was nice also they shipped my lenses out when I called to say my lenses were late getting shipped out
My lenses said 3-5 business days and they were late to get shipped out but when I called they shipped them out the next day and apologized for the wait
My shopping experience was pleasant. You all are the only one who sell this specific frames I was looking for. And that, you all are amazing! I'd give you 10 stars if I could.
You all are the only one who sell this specific frames I was looking for. Thank you so much!
I placed an overnight order on a Monday May 6th and did not receive my order until May 18th. I called after the 2-3 day processing time-frame and the rep told me that it was 4-5 days for processing. I told her that on the site it states 2-3 days and at that point it had been 4 days. My order still had not shipped out. I called back and requested a refund for my $30 overnight express shipping costs. The rep acted like she didn't want to give it back. I explained to her that I paid extra to have it by a certain date and that date has passed. A manager refunded my shipping cost but changed the shipping method to standard. This company has the worst customer service. I will not do anymore business with them.
I placed an overnight order on a Monday May 6th and did not receive my order until May 18th. I called after the 2-3 day processing time-frame and the rep told me that it was 4-5 days for processing. I told her that on the site it states 2-3 days and at that point it had been 4 days. My order still had not shipped out. I called back and requested a refund for my $30 overnight express shipping costs. The rep acted like she didn't want to give it back. I explained to her that I paid extra to have it by a certain date and that date has passed. A manager refunded my shipping cost but changed the shipping method to standard. This company has the worst customer service. I will not do anymore business with them.
The variety and brands.
Smooth process. However I only received one of my original demo lenses when returned. I'll let that slide though.
Easy of ordering and price.
Easy and safe. Website was quick and easy to navigate. Prices were really good and they had great sales. Product came on time and was well packaged.
Clip on sale
Great quality fast shipping custom frames came out exactly as I ordered
Easy to order, fast shipping, wonderful product, I'm a happy customer.
I had found a pair of glasses I loved elsewhere and they were just too expensive. A search online brought me here, where I was able to purchase them! I received updates as my order was created, and they arrived faster than stated. Excellent site.
Price and options
Everything it's perfect but it took almost a month to delivered
Fast response
Easy. Needed replacement frames. Had model in stock for a great price
The prescription sunglasses I ordered are very high quality. I love the clarity of the lenses compared to the cheaper sunglasses I've always worn. The frame is a bit large for my small face, but since I only use these glasses for driving, I don't mind. And sometimes I do wear them out and about. Thinking about ordering another pair!
My husband's recommendation.
Will be a repeat customer. Insurance was a breeze great deal and prompt delivery.
Out of network insurance benefits on prescription lenses and great selection.
Super easy check out. I highly recommend this site for anybody who is looking for some stylish glasses.
I paid for 2 day delivery. When it doesn't arrive I call and am told take 4 days to get ready to ship. Should be told that I almost didn't come in time for our trip
Hoping the clips fit
I found a frame I like in Cool frame and it was actually $40.00 cheaper than the save grave at the store. I ordered it and two weeks later it arrived.,
Because you catty many quality brands
Very good customer service. Very good response for my return
Came up on my google search for the frames that i needed
Ordered the frames I wanted on your site, took about 2 weeks to receive, have no complaints. Everything arrived safely and well packed, thank you.
Only site I could find with the frames I needed.
Gain trust and grow your business with customer reviews.
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997
