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Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
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4,905 reviews
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
Timely order and shipping, shopping experience was great.
Frame brand availability.
Easy to understand and check out. Large variety. Purchase arrived when promised.
Great service. I reached out to costumer service regarding my delivery. I heard back from them the next next day. Happy with service and product. :).
I ordered glasses without anti-reflective coating on the lenses and didn't realize that it also provided some clarity of sight. Cool frames was good about retrofitting my frames, but I had to pay for the new lenses. It would have been nice to just pay the difference between what I wanted and what I originally ordered.
Good, responsive team.
They had the frames I wanted and they were affordable.
It's hard to judge as of yet since I have not received my glasses, but so far so good.
You had the frames I wanted
I broke my original frames. I logged in to Cool Frames. Put in the original frame numbers and the site took me right to what I needed to replace them. Easy check out. Great site. Thank you Cool Frames
Had the frame I needed
Ordering was simple but then a bit of a waiting game takes place for the order to be processed, then "sent to the lab." My best guess is the products are coming from overseas hence the delay. Took a few weeks to receive.
Very courteous customer service representatives - again, very courteous customer service representatives
Great website for ordering eyeglass frame. Fast shipment, at a fabulous price!
Searched the web, and your site had great reviews!
Good experience all around with this company. I would recommend them to anyone.
Google for the frames I wanted
I received my glasses and discovered that they were chipped
I ordered from the UK and added my recent prescription. The website ordering was easy and I was able to go back and forth testing variations. The price was very reasonable even with the shipping from the US (and the discount code).
I'd read and seen a review of the Smilen Captain America... to be honest I don't think this reviewer had ever bought or worn glasses before so it wasn't very a representative review... shame it's the only one.
Very pleased and a complete change to what I had before (Harry Potter/John Lennon wire frames).
I get complimented and glasses envy from complete strangers! Nice.
Postage took a while but that was to be expected. Maybe a bit more comms on delivery but otherwise very pleased, thank you Cool Frames.
They were the only people selling these glasses
Nice and easy! Had to contact customer service and she was very courteous and handled the problem immediately! Great company to do business with!
Saw them on someone else and loved them.
Horrible 👎🏾👎🏾👎🏾 i would never spend money with this company again!
The best glasses retailer
Received what I ordered, but it took three weeks to finally receive the order. Also, the company claimed to offer a discount, but when I inputted the code, it informed me that the discount was not actually available.
Called to check on status of order.
They offered the frames that I was seeking.
Got my glasses fine. Something wrong with lenses. Prescription was right, but have to tip head down to see clearly. Have been back and forth emailing with nothing solved yet.
Great experience great product reasonable would probably purchase again with company
Convenience
This was so great! I was very skeptic about ordering prescription glasses online, but these glasses are absolutely fabulous! I love them!
I had some issues with operating the website. Customer service was patient and professional. Excellent customer service!
Cool Frames carried a houndstooth pattern.
Good quality product. Good selections
Able to find a specific item I was looking for.
Cool frames has the best frame variety. You have Cartier frames that I've never seen at local stores
You always have attractive pricing
I'm still having trouble wearing them because my vision is blurry with them on.
I sent the glasses back with the prescription and they did whatever they did, but the glasses are still not right.
I bought a pair of silhouettes rimless two years ago and I haven't had any problem with them. In fact, I'm still using them because the new glasses are not doing me any good.
Easy to place order and frames were just as I expected them to be.
Inventory and price
Love my sunnies! Came in the size I wanted in a timely manner. Super happy.
Was wondering about when they were going to ship and they came through on a shipping / tracking number
They had the frames I wanted in my size
The glasses arrived very well, it was an excellent purchase.
Very good
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Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997
