Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
It was easy being able to put in my specific prescription and the exact glasses I wanted.
I was skeptical ordering progressive glasses online, but they are perfect! Bonus is the price was half of what I would have paid at eye frame store. I will definitely order glasses from CoolFrames again.
I needed some lighter, classy frames for my night-driving Rx eyeglasses. I had been searching multiple sites for a long time and these are absolutely perfect; comfortable, very stylish yet classic, and just what I was looking for. The packaging was high quality and arrived quickly. Excellent customer service and value!
I had searched many sites and these had the price and quality that I ultimately was most satisfied with
There was a minimal mixup/delay with my order. The owner personally reached out to me and took care of the delivery. Best prices in all internet.
Owner emailed me directly. You don’t get that very often
Best price!
I was very happy with how easy this process was. I'm never going to an eyeglass place again.
Great customer service experience, fast shipping! Didn't encounter any problems so far! I will be using again in the future! I highly recommend!
I was specifically wanting a particular glasses! And I found it at a very great price! I
Fast replies for insurance info, were able to ship my order quickly to me for an event I was attending.
Luckily, I was able to find the frames I was looking for, that weren't available on other sites. Ordering was easy. Will purchase other frames from Cool Frames in the future.
I followed up with agent very helpful and trying to help me best she could with my purchase
These are the same exact frames I saw at the eye doctors, but they were almost $150 cheaper. Also, they offered free shipping to where I am in Alalska, which is why I picked this company.
Shipping to Alaska was better than other places I found.
I found frames for much less than at the optometrist. Very happy with the transaction.
Customer service was great in answering my questions when I ordered my sunglasses. Well-packaged upon arrival. I love the the color and style!
See above
I wanted Tory Burch brand sunglasses. Also, I was looking for something a bit different-that’s why I ordered the green frames.
They filled my prescription and had my glasses delivered within eight days.
The people are very professional and provide excellent customer service. I also chose CoolFrames because of the CoolFrames that they provide.
Perfect item Perfect transaction Perfect shipment THIS IS THE ONLY PLACE I get my frames from and will continue - 3 pairs and counting Great Job!
Great selection of COOL FRAMES why settle for ordinary
Previous customer
Amazing selection and great prices
I took a chance and ordered frames without lenses to Canada. They were delivered in about 2-3 weeks without any surprise inflated brokerage fees. UPS often adds $50+ in brokerage fees. From the tracking number, it looked like they were being delivered by UPS but arrived with USPS stickers and delivered I think by Canada Post. The frames themselves were a little twisted but my optician was able to straighten them.
Seeking tracking number, was sent right away.
Easy to order replacement frames for my son. I was so glad to be able to order with a cheaper price.
He already had this frame.
This is the 2nd time I have ordered from this company and will be ordering again after my eye exam. I have been very pleased with the progress and will continue to use this company for my family's eye car needs.
To match a pair of glasses I purchased from my eye specialist office that broke.
Didn't have my old style glasses, had to order different style and color.
Have used in pass and was happy with orders.
I ordered Cartier glasses and they look very nice. Came with everything it says it would come with. It's real
Ordered two pairs and they came relatively quickly. One pair was back ordered but the customer service was impeccable and they let me know what was going on with my order almost instantly through email or on the phone
The variety in brands, especially the prescription sunglasses.
Easy and inexpensive, quick delivery and simple process of getting glasses. Definitely will be shopping here again.
Selection of glasses
The overall experience took about a month from the date of order on April 18,2024. The order was completed and shipped on April 30th and arrived today on May 15th. It took a little longer than I expected, but I would certainly use Cool Frames again.
Liked the website
Frames were as described, shipped quickly, and were exactly what we wanted! Excellent experience.
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997