• Cool Frames

2024 CUSTOMER CHOICE AWARD

Cool Frames

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Overview

Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.

  • Service
    462

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
908
Neutral
59
Negative
63

Instant Feedback

4,905 reviews

17
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How would you rate Cool Frames?
Top Positive Review

“Love my frames”

Ermelinda C.
9/15/24

Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda

Top Critical Review

“Return for Refund timeframe short”

Samantha W.
8/15/24

Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.

Reviews (1,497)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (372) prescription sunglasses (16)
Thumbnail of user michellew2983
Maryland
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Love the frames and service. Service was friendly and informed

Reason I chose this business:

Had the frame I liked

Thumbnail of user makennae4
Arizona
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

It was easy being able to put in my specific prescription and the exact glasses I wanted.

Thumbnail of user debd325
South Carolina
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

I was skeptical ordering progressive glasses online, but they are perfect! Bonus is the price was half of what I would have paid at eye frame store. I will definitely order glasses from CoolFrames again.

Thumbnail of user jeanninef87
New York
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I needed some lighter, classy frames for my night-driving Rx eyeglasses. I had been searching multiple sites for a long time and these are absolutely perfect; comfortable, very stylish yet classic, and just what I was looking for. The packaging was high quality and arrived quickly. Excellent customer service and value!

Reason I chose this business:

I had searched many sites and these had the price and quality that I ultimately was most satisfied with

Thumbnail of user justom7
Texas
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

There was a minimal mixup/delay with my order. The owner personally reached out to me and took care of the delivery. Best prices in all internet.

Owner emailed me directly. You don’t get that very often

Reason I chose this business:

Best price!

Service
Thumbnail of user dr574
New York
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

American business since those queers from Blackrock took over are all shifty. I should have not purchased

Thumbnail of user tremayneg1
Michigan
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I was very happy with how easy this process was. I'm never going to an eyeglass place again.

Thumbnail of user kaylat428
Washington
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Great customer service experience, fast shipping! Didn't encounter any problems so far! I will be using again in the future! I highly recommend!

Reason I chose this business:

I was specifically wanting a particular glasses! And I found it at a very great price! I

Thumbnail of user trevorh383
District of Columbia
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Fast replies for insurance info, were able to ship my order quickly to me for an event I was attending.

Service
Thumbnail of user jameso1757
Canada
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Luckily, I was able to find the frames I was looking for, that weren't available on other sites. Ordering was easy. Will purchase other frames from Cool Frames in the future.

Thumbnail of user adrians532
Georgia
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I followed up with agent very helpful and trying to help me best she could with my purchase

Thumbnail of user arielh116
Alaska
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

These are the same exact frames I saw at the eye doctors, but they were almost $150 cheaper. Also, they offered free shipping to where I am in Alalska, which is why I picked this company.

Reason I chose this business:

Shipping to Alaska was better than other places I found.

Thumbnail of user colleenb743
Canada
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I found frames for much less than at the optometrist. Very happy with the transaction.

Thumbnail of user christiner2003
Illinois
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Customer service was great in answering my questions when I ordered my sunglasses. Well-packaged upon arrival. I love the the color and style!

See above

Reason I chose this business:

I wanted Tory Burch brand sunglasses. Also, I was looking for something a bit different-that’s why I ordered the green frames.

Thumbnail of user karenl4323
Maryland
1 review
1 helpful vote
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June 16th, 2024
Verified purchase

They filled my prescription and had my glasses delivered within eight days.

Reason I chose this business:

The people are very professional and provide excellent customer service. I also chose CoolFrames because of the CoolFrames that they provide.

Thumbnail of user joeyb225
New York
1 review
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

Perfect item Perfect transaction Perfect shipment THIS IS THE ONLY PLACE I get my frames from and will continue - 3 pairs and counting Great Job!

Reason I chose this business:

Great selection of COOL FRAMES why settle for ordinary

Great!
October 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous customer

Amazing selection and great prices
August 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Amazing selection and great prices

Thumbnail of user donv202
Canada
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I took a chance and ordered frames without lenses to Canada. They were delivered in about 2-3 weeks without any surprise inflated brokerage fees. UPS often adds $50+ in brokerage fees. From the tracking number, it looked like they were being delivered by UPS but arrived with USPS stickers and delivered I think by Canada Post. The frames themselves were a little twisted but my optician was able to straighten them.

Seeking tracking number, was sent right away.

Service
Thumbnail of user pauld3310
Tennessee
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Easy to order replacement frames for my son. I was so glad to be able to order with a cheaper price.

Reason I chose this business:

He already had this frame.

Thumbnail of user pamt563
Kentucky
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

This is the 2nd time I have ordered from this company and will be ordering again after my eye exam. I have been very pleased with the progress and will continue to use this company for my family's eye car needs.

Reason I chose this business:

To match a pair of glasses I purchased from my eye specialist office that broke.

Thumbnail of user claudiow6
Texas
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Didn't have my old style glasses, had to order different style and color.

Reason I chose this business:

Have used in pass and was happy with orders.

Thumbnail of user daizhanag
Texas
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

I ordered Cartier glasses and they look very nice. Came with everything it says it would come with. It's real

Thumbnail of user navdeepu2
New York
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Ordered two pairs and they came relatively quickly. One pair was back ordered but the customer service was impeccable and they let me know what was going on with my order almost instantly through email or on the phone

Reason I chose this business:

The variety in brands, especially the prescription sunglasses.

Thumbnail of user keithc1211
Michigan
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Easy and inexpensive, quick delivery and simple process of getting glasses. Definitely will be shopping here again.

Reason I chose this business:

Selection of glasses

Thumbnail of user geraldc728
Canada
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

The overall experience took about a month from the date of order on April 18,2024. The order was completed and shipped on April 30th and arrived today on May 15th. It took a little longer than I expected, but I would certainly use Cool Frames again.

Reason I chose this business:

Liked the website

Service
Thumbnail of user kcr32
Canada
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Frames were as described, shipped quickly, and were exactly what we wanted! Excellent experience.

Service

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From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses

Business History

Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997

Company Representative

Thumbnail of user leew31
Lee W.
Lee Weissman
Typically does not respond to reviews
Lee has been an optician for over 25 years and loves servicing customers in store and online.

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