Cool Frames

I order my frames online, they came within a reasonable time. Exactly as I wanted.

I was disappointed about the discount not applying to this frame. And when I got the frame the screws to the frame were loose.

I had added new progressive sunglasses to an existing frame I liked very much and the eyepiece broke. At the optometry shop they could not obtain the frame because it wasn't carried in their network. They were able to identify the make and model. I found it available on Cool Frames by googling the model number. And lo and behold all was well. Order and obtained the replacement frame within a week. Took it into the optometry shop and they transferred the new lenses into the replacement. Very ha[py with the outcome.

I'm happy so far, I received the wrong glasses and they solve that problem really quickly. Now I'm definitely recommending cool frames to all my friends.

They have the frames I like plus the prices can't be matched. I've purchased 3 pair of Goliath I sunglasses. I'm happy with the product and the owner David!

They didn’t get back in touch with me as they should’ve. That made me a little upset, but the Owner David is the man. He stayed in contact with me about my issue with a pair of sunglasses I purchased.

I have a big head and shopping in a eye glass store in the day of exam isn't the way, take the time to get the glasses you need by shopping for the frames in advance ( cool frames offered, wide aswell as comfort and quality)

Almost all good b\since the product was not in stock.

Seamless ordering process, good customer service. Great selection

I was told my frames were back ordered and they'd be 1-2 weeks 3 times now (6 weeks from original order) It's been up to me to contact them every time as they've never made an effort to contact me other then the day after my initial order. I will be asking for a refund next time, seems like there's no effort to actually fill my order and they're gonna continually string me along indefinitely

While shopping frames, it is easy to see sizes i need due to large Melon

I understand paying to send the glasses which i did but charging customers 20% for "restocking", that is not acceptable. Would not recommend Cool Frames to anyone.

Person on the phone was nice

Ordering was easy. Glasses are perfect. Don't expect Amazon fast delivery. They do have to send prescriptions in to make. Leave yourself 3 weeks time to get.

I had issues from the time I paid in which it took a week for them to figure out how to post my payment. Then they didn't alert me when the frame they had ordered arrived broken causing another delay. Overall it took about a month from the date I ordered. The glasses are exactly as I ordered except one side was not buffed down like the other. I won't risk having them fix it. I sure won't order again.

Absolutely no help. When the women took my order, she was rushing and I was not confident that she had everything included that I was requesting. Then I had to call back because she sent the incorrect invoices. Even still one had the wrong information. Manager’s email was not impressive and didn’t give me confidence. He should have kept me up to date when there was a delay instead of ghosting me.

It's all good! Very easy and positive experience. Thank you!

Amazing experience and high selection of frames. Personalized service.

Phoned in to make sure I would have no problems as this order was to replace my current ones as they had broke. Samantha was great. Stayed on the line till order went through. I live in Canada, ordered them on Feb 5 & rec'd on the 19th.

I ordered a pair of Oakley Bisphaera sunglasses. Got them in a week, This was the best price by 25% anywhere. I would highly recommend to anyone and everyone. Thank you!

Fast service. Great Prices! Shipping was on time and the glasses arrived in great shape.

They fit very well and will recommend them.
Plus the style is awesome thank you for the cool eyeglass case also! 🤙🏽

I received continuous communication throughout the process. My new glasses arrived in excellent condition, it was like seeing with new eyes. The frames are exactly as promised, high quality materials handled with care. I would order from Cool Frames again and recommend it.

Thanks to James & crew, it was a flawless experience!

Terrible paid extra to not to have my glasses in Mexico but I have them now in my apartment in $#*!ing illinois during the winter. No apologies no return of my extra shipping nothing completely disappointing anyone who asks me about cool frames I will discourage them from buying from you.

They reinforced why it wasn't their fault just $#*! customer service

I have purchased three sunglasses that are amazing from cool frames and now I'm going to purchase my first prescription reading glasses and I'm sure they will be just as amazing as my sunglasses. The best place to buy any type of glasses ever.!