Cool Frames

Nice site, easily to navigate, make adjustments and order. I hope these are lightweight and fit well.

All good, glasses and lens are awesome. Just took forever and no status updates

They gave me a status update, not sure why I needed to call when they could just send out emails

Found the Versace frames I recently lost, but had paid $500 for 1 year ago for $215 on cool frames. Really happy with customer service when I had a question. Will make another purchase soon!

Super friendly and really helpful.

Currently enjoying frames I am happy with purchase, I will use this site in the future.

Excited I was able to find my old frames that are now discontinued, nervous as it was my first order. Everything turned out great, delivery, customer service and quality is all there. Will order again 100%

Online, colour options,

I have ordered three times from Cool Frames. I am impressed with their service -- huge selection, great value and delivery with tracking information.

Replied on a weekend

Happy with quality and timely delivery. For reason unknown, I was denied the ongoing %discount code advertised on website, also was denied the use of CoolCash in my account.

For reason unknown, I was denied the ongoing %discount code advertised on website, also was denied the use of CoolCash in my account.

It took too long, the instructions were inadequate, and the options were not thoroughly explained. Ultimately, I needed assistance from a sales rep. Also, having a different contact for insurance was cumbersome and resulted in a delay in getting the order completed.

I bought 4 pairs of the same EC frames and 2 extra sunglass clips because I love Easy Clips! I could not find any opticians in my location that carried them anymore. They used to because I have been wearing the same frames for 15 years…just different colors replacing previous frames. I found the frames I love on Cool Frames, talked to a customer service rep, and she called the manufacturer/distributor and was told they still had some. So I ordered 4 pair. 48 hours later I get a call they don't have any. So I went back online and found some frames similar in style, dimensions, and ordered 4. They came in a a timely manner, nicely packaged, and I took 2 to have my new Transitions progressive lenses put in them. All good EXCEPT one pair that the sunglass clips won't properly fit on the frames?! I have reached out to Cool Frames with photos to show the problem and have not received a response yet. My next step is to hope that my local optician can help me. I LOVE Easy Clips and am so glad I found someone who still carries them. They are lightweight, comfortable, and what can be better than being able to have your sunglasses attach to your frames in a snap. No more hunting for a separate pair of glasses. While my experience with Cool Frames has had a few bumps, I would buy again from them because they carry my favorite line of frames, ordering was easy, and delivery was timely. If I didn't have the issue with the sunglass clips that won't fit I would have given the overall score of 5 stars.

See above. I am still waiting for a response from my email about the sunglass clip not fitting properly on one of my new frames. I emailed with photos 2 weeks ago asking for help and have not heard back yet. Both the sunglass clips and the frames were wrapped in plastic when they came so they are new. I ordered 4 of these frames and so far have had lenses put in 2 of them. One pair of frames and the sunglass clips fit perfectly. One doesn’t. So something needs adjusting so I am going to take them to my optician that used to carry EC frames and see if they can get the sunglass clips to lie flat against the frames.

Great customer service and glasses received as ordered and Perfect!

Great product. Excellent customer service. Good all around experience.

Wanted to get advice about what kind of lenses would work best for me. Got the necessary information.
Later, wanted to know the status of my order - obtained it.

Very poor customer service! Asking me the size when I already stated it in caps. Despite having no virtual try on they will charge you 20% restocking fee. The frame I ordered was too short and hurt my ears. The customer support takes a long time to respond and resolve issues.

I was contacted immediately when the frames I ordered had to be shipped from France. Customer service let me know the extended timeframe for delivery, although the frames arrived quite quickly.

I had an issue with one of the options that were selected, but we were able to get it fixed promptly.

My order was for a 2017 Silhoutte frame. I
Knew it wasn't sitting on a shelf and would take a little time. I reached out to CoolFrames after a week for a status update and they quickly answered and also provided shipping tracking info. Goos service, I have done business with them before. My experience says you can order with confidence.

The ordering process is very straightforward and easy, especially re-ordering once they have the size of your face, etc. As long as you know what you want and have tried on the frames, this is the way to go, such a good value. Cool Frames did call me to let me know the frame in the color I requested was no longer available but a 2nd color was fine. This was my 2nd time to order 2 different prescriptions (single vision for reading & distance). The glasses held up for numerous years, I've been very happy.

I ordered my glasses on 5/3 and did not receive them until 5/31. A whole month! After three weeks and no update on tracking I reached out and was told they would be ready the next day.

Response was quick. But the response I received made it seem like they forgot my order.

Ver nice frames and the price was fantastic. I will use them again.

Thanks you, it was a little long, no trackingnumber and no way to contact on the web live

I only wear rectangular frames and those are getting harder to find. Plenty to choose from and love the ones I found here. Will definitely be getting more here.

Beautiful new store with many unique frames. The staff is friendly and go out of their way to rpovide amazing customer service.

Lee is by far the best, always knows what is good for me, always inspires me with his thoughts on what would be better

This is the only website I order my eyeglasses. My EyE Dr. can't believe the style I picked out and the price I paid. Cool Frames. The name says it all.