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Cool Frames has a rating of 4.3 stars from 1,497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price, and new glasses. Cool Frames ranks 9th among Sunglasses sites.
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4,905 reviews
Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me. Thanks Linda
Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.
Easy process, good customer service, what is there not to like?
Recommended.
Black Friday deals.
The price and service were unbeatable. Delivery was a little slow but that's due to Canada Customs since the item shipped from the USA.
Found the sunglasses I wanted on a Google search that showed Cool Frames at the best price.
Glasses were shipped around for about 9 months before I got them. In the end the agent took care of everything and updated my Rx to offset not having them for a yr. The frames fit loose compared the exact same model I have in no Rx. That would probably be a Costa problem so skip the Costs brand.
Once we made contact the agent took care of everything.
Good price at the time.
Site easy to navigate. You'd like more views of the products. Nice selection. Processing and shipping could be quicker. I would shop again!
Found on Instagram
Easy to find the frame I wanted and the price was great. Just uploaded my prescription and waited for them to come in the mail. Easy!
Found the frame I wanted
Easy to use website and great selection of frames and lenses.
They were quick to respond, very kind, and helped me with all my needs and concerns.
I had a particular frame in mind and sounds the best price at Cool Frames.
Was traveling in Europe and broke the magnetic sunglasseses that attached to my frame. I was able to find and order the replacement and have it waiting for me by the time I arrived home. Great find!
They stocked my type glasses and sunglasses attachment. Price was great!
Great! Easy to find replacement sunglasses
Carried my frames, replacement sunglasses
Thank you for searching on frames choice & discount! We are serving low income & patient who broke his frame and needs a large size with long temples that had the same frame through daily hard work!
See above message - concise - thank you
Great product and service
Great product and service
Great product and service
Used it before. Always a great experience.
Service was fast and efficient. I appreciate your great service!
Very easy to order. It's great being able to see correctly again.
Long time customer. Great service, great follow up, great prices, actual people to talk to in case something goes off, etc.
All you need is a prescription of course like all eye glasses companies demand. They have soooo many choice and top brands! I'm a real human and I am giving an honest feedback. No one paid me to do this! I'm from Ohio and needed glasses since I used my insurance on contacts. No insurance? No prob here at cool frames. I priced at my eye dr for glasses out of pocket was $496! I went to cool frames site with prescription and out of pocket only and bought Columbia glasses and premium frames under $200! Received my order so fast I couldn't believe it! U have no concerns getting it right with cool frames. The owner is one of the best people I've ever spoke to and I assure anyone u won't be sorry or find quality as cheap than cool frames.com I stand by my review and can prove the the best experience anyone can have buying any glasses online.
A very nice eye employee gave me your info
No confirmation email when order was placed, no follow up email when order was delayed. Product eventually arrived 4 weeks after ordering, that is too slow in my opinion. If this is 'normal', they should set expectations better on the website before ordering. I would not have used Cool Frames if I knew I'd have to wait an entire month before glasses arrived.
Easy to get in touch with a person, they were not that helpful to explain why my glasses were taking so long to ship.
Great experience however not given tracking number for shipment.
Had the pair I wanted at a good price.
Great glasses! I love the frames. They frame my face well. The red is pretty- not too bright, but provide nice color.
I received my order. Customer service team is very helpful and friendly. I'm happy to buy with Cool Frames
Good service
Yes, I will choose to buy Cool Frames
I get the frames I prefer with Rx lenses for a couple hundred dollars less than other places I priced for the same exact item. For the fourth year in a row I am always happy with my purchase.
They carry the frames I prefer at a wonderful price.
I wanted to place the order by phone rather than online, and the person I ordered from acted as though she wasn't that interested in helping me.
The frames came in and the lenses fit perfectly. They arrived exactly as described.
We loved the frames, and they were delivered in a timely fashion.
They had the Danny Gokey frames we wanted.
Gain trust and grow your business with customer reviews.
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
Coolframes is Family owned and located in Brooklyn NY. Our online store was started in 1997
