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Cosmetics Reviews Summary
The company's reputation appears to be significantly marred by customer dissatisfaction, particularly regarding transparency and communication. Many customers express frustration over misleading product information and unexpected charges, leading to feelings of being misled and trapped in unfavorable financial situations. Additionally, the lack of responsiveness from customer service during return inquiries exacerbates these concerns. While some positive sentiments may exist around product offerings, the overwhelming negative feedback highlights a critical need for improved clarity in pricing and enhanced support mechanisms to foster trust and customer loyalty.
This summary is generated by AI, based on text from customer reviews
Angry and feel like my hand was forced to pay charges, the info was not clear or complete, thought all charges are included but was hit with £45 charge on delivery, or if I returned a dedication of 20% which would come to the same amount, I feel my hand was force and I was misled terribly. They got me on a discounted products and free shipping - but then panellised me for their own lack of transparency and free shipping as apparently this 20% applies to all free shipping, how ridiculous, BAD practice and on the verge of being a scum to draw you in, hoping they would get away with not being found out on the boarder (?)
I did order a specific shampoo based on the picture displayed on the Cosmetics site as it indicated a product that in process of being discontinued. What I received is the new line of the product. Cosmetics refused to honor my request for return and stopped answering my mails. Would never use this site again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members