CosplayHouse

The sword looked exactly as pictured, and it had really nice attention to detail. It's pretty heavy, but I guess that just makes this more true to Cloud's actual buster sword, Whenever I go to conventions as Cloud, I get a lot of my pictures taken. I think the sword really helped. 10/10 will buy from Cosplay House for props again.

Ordered a wig. At a turn around time of around 3 weeks, I received a generic email saying that my wig would take "a few more weeks". I needed it for Halloween, which was 5-6 weeks after I ordered.

The WORST customer service. EVER.
I filed a dispute, because I paid with Paypal.
This worked out because it got things moving.

They called the day after the wig was ready to tell me that they could ship it once I closed the dispute. There was NO WAY I was doing that (per recommendation of PayPal customer service, too). Woman said that I was "making this a bigger deal than it was". Well, my "bigger deal" got the wig here in time. They finally gave me the tracking number, after 2 phone calls and keeping the dispute open.

I HIGHLY recommend using PayPal, if you use this company! That way, all communication can be documented!

From reading the other reviews and my own experience... I do NOT recommend ordering around Halloween or less than 1.5 months away from a Con!

Scammed me out of around $800 for a custom commission. My last received order was crap, took ages, felt shoddy, didn't fit, and customer service was non-existent.

It's down, but if it does come back, do not order from them.

For this being the cheapest alternative for buying a power ranger helmet this was a great place to buy from. I wear glasses and the helmet fits me perfectly and it's fairly easy to breathe out of. I just wish that the helmet itself would have a clean closed look to it. Otherwise you can't go wrong here.

Lied about delivery date... more than once. Promised it was shipped. Found out the day before it was promised that it had shipped that day... from CHINA! My daughter missed her convention because the cosplay did not arrive until over one week after promised. Heartbroken kid and very angry Mom.

I wanted to throw a party for my child's first birthday anniversary with cosplay theme. But I was worried about the costume for that event. But I am lucky to have a cosplayhouse online store where I explored and selected costumes in more easy and reliable way. I got the delivery on time and enjoyed that event completely. Thanks cosplayhouse for providing me the beautiful cosplay costume at best prices.

Props turn out broken and/or bended, however the small problems with the props could be fixed with tape and hot glue. THE PAINT JOB IS STUPID. It looks like a child has done it. Lucky enough this can be covered up by spray paint. I wouldn't suggest this site for props but for wigs and costumes as their wigs and costumes are good quality.
There should of been fragile tape and a better way to ship the prop. I don't want to return it due to the high price to ship it back and the company doesn't give full refunds

So, I ordered a commission costume(Marvel's Doctor Strange) 7 weeks before Halloween, I emailed them a few times, because I didn't realize that they needed more time for costumes they haven't made before. They got back to me the very next day every time. The finished product got here just in time and looked GREAT! I will definitely use them again

I only ordered 2 cosplays from this site.
First one was a full set of armor, it was really awesome. A bit big for my measurements but I eventually grew into it haha. Second one came in late and only had minor issues. Detail on the hood it has was off and the gave me the wrong belt. But they gave me a 10% refund which was ok I guess. Still was pissed. I even ordered 3 months in advance. While the armor which was more complicated took 2 months shipped and it got in on time.

It really a hit or miss with CH but that's everywhere. Plus shipping is expensive for being located in the US.

I might order again... But I get better results on eBay :/

I ordered a custom commission from this site about 3 months prior to the con I needed it for, and to be honest, I was worried if it was going to get to me in time. I called about a week before the con and the customer service person was very nice, and I was able to get my costume just 2 days later. The costume itself is beautiful and requires very few alterations! This is a good store to shop at as long as you order WELL in advance and you aren't afraid of phone calls!

4 months ago I ordered some weapons and a cosplay. It took months for one of my items to arrive. It arrived broken. I emailed them various times asking for a refund and where my other items went. They insisted they refunded it but my bank statement tells another story. My other items never arrived. I spent $700 and I have nothing to show for it. They flat out ignore my emails... $#*!tiest service I've ever received. They scammed me big time

I comissioned a Loki costume from Cosplayhouse and it was absolutely wonderful. The costume was so well made and fit to the exact measurements I gave them. It also arrived very promptly in time for the convention I wore it to, and so many people loved my cosplay! The only downside i have is the helmet i ordered to go with it did not arrive in time but it wasn't too big of a deal since I made one in the place of it. They also gave me a partial refund for the helmets lateness. I was skeptical about this company after i had already purchased from them and read a lot of negative reviews. But they were a wonder to work with and i will definitely be purchasing from Cosplayhouse in the future. Thank you so much for the pleasant experience.

They had a banner on their home page saying "Order by Oct 10 to get you costume in time for Halloween". I ordered on the 8th. On the 29th I called to double check the status of my costume because for the entire month the order said it had been "processed" but not shipped. So when I ask the customer service, the lady on the phone tells me that the costume won't be ready until NEXT WEEK. Long after Halloween is done. Since the costumes are "tailored" there are absolutely NO refunds. This will be my first AND last time ordering from their website.

The actual items didnt take too long to come but they were ALL various wrong sizes and the quality was ok. When I contacted them for a replacement they responded and were helpful at first, but then they just stopped responding and I have never gotten the replacement.

Do not use this company. This company stated that they would have my items ready for a party I was attending. I spent over 500 dollars on these items. When I inquired why I hadn't received them yet, they said they couldn't fulfill it in time. After having been told I would receive a complete refund, the company stated that they would issue the refund to me and cancel the order. A month later when I inquired into my refund, they stated that they had sent the items and never cancelled the order. Now they refuse to give me a refund. Absolutely terrible customer service.

My item never arrived and no amount of emails did anything to make them deliver the item, currently suing them but you know how international law works, it doesn't.

Got scammed for 540 usd. Do not order from them unless you just want to get rid of your money. I never received my full costume and what i got was in poor quality made!

The costume i ordered was very basic and cheap because it didn't include any of the accessories. It was completed very quickly and shipped fast too.

Some problems occurred with the postal details and address of my package, where it was labelled to the wrong person, but the company was very honest and quick to contact me about it, giving me tracking details of the postal company. They were also quick to sort out the addressing issues and replied quickly to emails.

On receiving the package, the inside package has my name on it so i'm not sure whether the addressing problem was the postage company's fault. Accuracy-wise, the colour of the costume is different from the picture shown on the website, although everything else is the same. The colour difference is a bit annoying, but it's not bad enough to ruin the costume. I'm impressed with the design of it and where they chose to put the zippers etc.

For a quick, cheap costume, it's pretty much your money's worth. I appreciate the staff's quick response and honesty.

They did not contact me in time about a few measurements on a pair of boots that I won't be receiving in time and they won't give me a refund. Don't purchase on this website, it's disgusting.

Please please do yourself a favour and don't order smth from them. I know they closed their business but if they ever reopen it or if you find any affiliated websites of them, don't order. Before I've ordered my cosplay i read reviews about them ofc and I wanted to believe that every cosplay website has some bad ones but they were in fact all true. After placing my order they said they could make it in 3 weeks. I never heard of them after 4 weeks and messaged them and after several days I EVENTUALLY got a reply saying that they need another 2 weeks. Once again I never heard of them and asked for information. They when told me they don't make this costume anymore? And want to refund my money in 10 days.
Except, they haven't. E-mailed them back several times asking for the promised refund and after another month of them ignoring my mails they just didn't exist on any kind of platform anymore. Luckily I filed a Paypal dispute and they could get my money back.
Paypal literally saved me a whole lot of trouble after this disaster experience.

I would not recommend ordering from this website unless you have the patience and time to wait for a costume. I asked if they could deliver the costume by my delivery date and they said yes. Two weeks before I needed it, I emailed them because I hadn't received any shipping information. At this point they said they couldn't give me my costume or a refund. I felt cheated because they could have had the audacity to let me know they couldn't get it out to me, before two weeks from my delivery date.

After much $#*!ing, fighting PayPal, and $#*!ty reviews, they offered a refund if I remove my previous review. I won't lie about my experience because people deserve to know what they are getting into. If you are willing to be patient and have the time to wait MONTHS for your costume, then this might be the website for you. I wouldn't recommend following their "delivery date". Just assume it'll take months no matter what delivery date you put in that box that you need it by. Am i happier that I received a refund and better customer service? Yes. So for that, I'll rate them two stars now, instead of the zero before, but I won't order from them again.

I have bought wigs and cosplay costumes from this website many times. The orders process relatively quick but the shipping is always fast c:

So I ordered a costume from CosplayHouse and not only was it extremely late it looked nothing like the picture. While i was waiting for it to arrive before a con I got a conformation email saying that they were starting it. Then 3 weeks past and i heard nothing. So I emailed their costumer service and they told me that they sent an email saying that they couldnt get it to me by my desired time. I was so annoyed that i asked them to cancle the order and they told me they couldnt because they already started to work on it... so i waited 3 more MONTHS for them to finally send it and when i got it, it looked nothing like the picture it wasnt made of cotton, they made it out of spandex which looked awful. I then asked if i could return it because it was not what i ordered but they told me no i cant get a refund because in their return policy it says"Tailor-made items such as costumes, shoes, wigs and props may have slight differences in color, design, style and materials". So if you are into buying things that might not be what you want then go right ahead but if you like to know what you are buying then i suggest you go sonewhere else.