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Cosplay Shopper has a rating of 1.8 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cosplay Shopper most frequently mention customer service problems. Cosplay Shopper ranks 79th among Cosplay sites.
This company does not typically respond to reviews
I needed a wig for my costume party and good one's are hard to find! I somehow found this site and loved the colored bleach wigs they had. The quality was awesome and were way less expensive than the local boutique where I usually buy mine. I will shop with them again!
You will regret purchasing from this company. They will hassle you if your costume does not fit. They were inappropriately asking for pictures when told it did not fit. They are too expensive for the quality and the hassle of getting a refund even though they state in their website that they will issue a refund.
I ordered my costume 30 days in advance of Halloween. I was told that my order would ship within 3-5 business days and that I would receive it within 15 days. I reached out 7 days after I ordered to get a status update. I was given a USPS tracking number that day, which happened to be a Friday. I waited until the following Tuesday, there was no tracking info, when I plug it into the USPS site, it tells me they still have not dropped off the package. It's now been 22 days, I paid an extra $20 for expedited shipping. Absolutely ridiculous, there is still no tracking information, and I have no guarantee that my child will get their difficult to find costume in time for Halloween. DO NOT PURCHASE FROM THEM! They basically stole $100 from me.
Cosplayshopper is amazing! They offer high quality products and went above and beyond with customer service. I needed my order rushed to make it in time for my girlfriends bday, and they got it here a week before they promised. Thank you Cosplayshopper!
I bought a cos on there the May 1 it got to me June 1 the funny thing is i bought express shipping. I got it a month later and the arms are small the wrist are to big the was is good and the detail is on the left not on the right like the anime
Affordable & Fun also, there are SO MANY cosplay that I still want to try as well as cosplay I have tried and loved. It is easy to navigate, has a user-friendly search function, and is just fun to browse. Again,
This is one of the most reliable, durable, efficient, dependable, trust worthy and the best of the best online shopping ever
When I say I love it, I really love it
They have the best prices ever
U guys are to much...
No word can describe your service
This site sells cheaply made costumes from china, and the quality is not good at all. The wig I got here cannot be styled, and not washable. Not worth the money at all even they try to sell the costumes very cheap, the quality is the wrost I had experienced. Their pictures are probably stolen from the net, that the costume I got don't look like the pics. I wouldn't recommend this store
I ordered and paid extra for a tailor made costume, once it arrived in the mail it was so obviously not tailor made. I sent in picture evidence and Cosplay Shopper blamed me for their mistake, and would not respond to my emails. And now I am stuck with a cosplay that does not come anywhere close to fitting me, and I'm not getting any of my money back.
DO NOT WASTE YOUR MONEY! Order from a more reliable source!
Tip for consumers:
You literally have no protection even from paypal, at least order from ebay because ebay has better protection for buyers. DON'T ORDER FROM COSPLAY SHOPPER.
I bought a pair of high-heeled Grell Sutcliff shoes. Unfortunately, there were no high heels: I received flat shoes. And the quality is really bad, crappy design and they smell of plastic. NEVER AGAIN.
Doesn't even deserve one star I ordered a $100+ outfit, never sent me an email telling me when it would come, I got it tailor made so I knew it would take a while eventually forgot about it 6 months later my mom brings it up and we sent 10+ emails back and forth asking for my money back they refused and said they could send it or give me in sore credit I refused and just wanted my money back it's been over a year nothing came and still won't give me my money back and is still just offering me in store credit with terrible customer service.
Will take your money and never send item. Phone number doesn't work. I've emailed them multiple times and when they actually do email back which id rare they will give you the run around
Item was misrepresented online and what they sent was damaged junk. Impossible to get in touch with any semblance of customer service. So many shill reviews on this business. BUYER BEWARE!
I placed an order with Cosplayshopper for a costume in September. Their website stated that I would be able to receive the costume by Halloween if ordered before the end of September. I placed the order with 4 days to spare given their time frame. Two weeks pass and I get an email stating they wouldn't be able to make their deadline due to high demand and if I wanted a refund I could get one or they could continue to process the order. I was extremely bummed out about hearing that but decided to go ahead and wait. Long story short, I waited a total of 2 months and emailed them asking what has happened to my order. They then told me they had supply issues and it wouldn't be done until the end of the year. If I would have known it was supply issues and not just a high demand of sales I would have just asked for the refund. But instead they decided to keep me in the dark about what was really going on. I decided right then and there I wanted a refund because they lied about what really was causing the delay to my order. They only refunded me $58 out of almost $300 that I paid in full at the beginning of all of this. I will never do business with them ever again! Buyers beware of their shady business tactics. This isn't how you treat customers!
Products used:
None....never received my order.
I commissioned a custom outfit and the company had great communication the whole time, worked quickly, and the end product is amazing! I would order from this company again in a heartbeat.
My experience with Cosplay Shopper wasn't the best. I ordered three costumes for a convention a month away. I intentionally looked for cosplay that was located in the US so I wouldn't have to worry about shipping. I wish I did more research prior. Although they appear located in New York, that is not where they make the costumes. I kept emailing them asking for anow eta for when the costumes would be done and shipped and they wouldn't reply with direct answers to my questions. They gave me tracking numbers that didn't even work, I worried that I wouldn't get the costumes in time and that I wasted $213. This company needs to inform the customers more about timing, where they are located, and the return policy. I actually ended up getting the costumes the night of the convention, so I traveled back home to pick them up. They turned out pretty good considering the price. The clothes were a bit to short for me though, wish they'd ask how long your torso and skirt line is. It fit really well though, so I ended up changing this review. Just be cautious ordering from here for custom tailoring and do it way in advance!
Its very very nice and they make it on time thank you everyone should check this out so that they can get bussiness in here so i would like to stop my wordshere thank you
I have paid for a full Descendants Uma costume. But I only received the dress. I have paid for the wig, cloves and dress. They do not respond to my emails. Stay away from this company.
Tip for consumers:
Stay away. Find another site.
Products used:
Only the Uma dress and not the full costume.
Very excellent. Helpful to usuers n have a great price. Great website great one. Actually I can say that the website is one of the greatest website that I looking for so long. Finally I found it..
Cosplay Shopper has something for every shopper. Unique items, basic staples, and all sorts of quality variety. I love it! Could not recommend more.
I've being using for few years.
Fast shipping.
Affordable prices to my needs
I get what I want and need
Still waiting for a refund for a product that I ordered in August. Company will not respond to my emails, even after this cute response to my negative review.
SAVE YOUR MONEY
U can make better product and qualitative. Set the price affordable by ordinary people like 18,19years boys and girls.
I experienced the best service from here. I got my exact order and it fits me nice. I want to recommend their items.
Gain trust and grow your business with customer reviews.
Cosplay Shopper, headquartered in New York City, is a fast-growing online retail company that delivers products directly to consumers around the world. Design and business operations are managed in the New York office to maintain close contact with all the customers globally. The products are produced in Shenzhen, China, having great attention to quality and detail. Cosplay Shopper offers customers a wide selection of cosplay products at affordable and reasonable prices. Over the years, we have been discovered to be the best supplier of high quality pre-made costumes and custom-made costumes. We treat our customers with respect and make every effort to make them satisfied with our products. When you shop with us, you will definitely be satisfied. Happy Cosplaying!
