Costco

The people working behind the customer service counters seems to forget that they are there to perform customer service. They acted more like interrogators and treating fee paying members like criminals. Giving the fact that Costco collected more than 3.5 billion dollars in membership fees in 2020, members are paying their salaries, its' a shame they provide such poor customer service. Members need to stop paying the membership fees, stop shopping there and send them a message. I have been a member for almost 20 years and it's time to move on. Start shop and support local stores and products made in America!

Store in West Knoxville/Turkey Creek area is always extremely clean. The employees are really friendly. I do not go as often as my parents do, but my elderly parents eat lunch there and "make a day of it" and are treated like family by the employees at this Costco. I really appreciate everything about the store, including the prices, but particularly how kind the staff is.

Costco its a great wholesale place to come for great merchandise. Its good for those business owners for Bakery's, Restaurants, Cafeteria, Bars Etc. they have great deals on whole sales its much cheaper than buying something one by one. They have allot of great things here T.vs, Cellphones, Dvd's, Radios, Furniture for your home. At very affordable prices they have allot of things at fine prices you wont be disappointed with the deals they have going on

Every time I've gone to Costo and eaten in the food court I've been appalled by the amount of waste. There's zero options to recycle at any of the ones I've been to, so people are throwing out everything and the garbage cans fill up so fast. All this garbage ends up in the landfills or ocean. It's atrocious that they get away with this.
Many of the food items have excessive packaging, not everything has to be wrapped in plastic. The government needs to crack down on this corporation which is playing a huge part in our environmental crisis.

I bought a Lenovo Flex 2-in-1 touchscreen. I'm a software engineer and after few days when i installed couple of applications fan started making very loud noise. Another problem keyboard stops working suddenly and i've to restart laptop.

So decided to return it but unfortunately it was refused by Costco because it was 100 days which is 10 days over their return policy (that's crazy). In general i never had a problem returning with Costco and they were quite flexible with returns. But i was shocked to get there response and definitely they are not return friendly anymore. I cancelled their membership right away and never going back to Costco again.

I ordered from costco online wholesale for like new bottles of perfume for an amount of 3,200 and and to my shock received half empty bottles that were suppose like new. When i tried to resolve my issue and try to return items get my money back or even new product, customer service was of no help and the went ahead and closed the case so i couldn't desput it. If i could give 0 stars i would but i cant so i have to give one star. Don't order from there unless you want damaged goods!

Costco is great but it is just too crowd when you go into their store. Just overly crowded. Good thing they also sell online, just not everything you see in the stores but it serves my needs. Also, shipping is like extremely quick. I choose standard shipping and it came the NEXT DAY! Talk about quick service!

Ordered goat canceled goat.
Spoke to Costco. Com several times because Ups via my account started order to be delivered.
Costco. Com yesterday November 21st Tuesday said disregard your order has been canceled.
Plus it states signature needed UPS left package.
I've been on the phone with Christoferfor 32 minutes please hold on I finally said your package is outside and I suggest Costco. Com retrieve it.
Thanks Costco. Com you have saved me more $$$ than I need to spend.
Will never recommend or order from you again.

Freshest fruits and vegetables, some great shoes, clothing items and reduced prices of items they placed on sale, I am so pleased with this membership! Even though we are a household of two, their paper towels, antibacterial cleaning wipes (better than my Lysol wipes), and even their toilet paper are great values!

No service for torque check as I tried two times but couldn't make it as employees wanted me to stand in line for half an hour.They wanted to deal other customers and some of them were just asking random questions. I understand some employees are very slow and they should not be in front. Also a bad policy of calling customer inside for taking signatures of torque check without actually checking. This way one has to look for parking and then go inside to stand in line forever for nothing. I just bring to your kind notice that if something happens to my car because of tire change then Costco is fully responsible as they couldn't check torque even after spending time in line for two days. They also could not find my record of purchase of tire and I had to come home back to take purchase receipt. Though have purchased both winter and summer tire in 2021 and 2022.

Ordered washer dryer pair(costco.com) on 3/28 called customer service on 4/5 to see why i had not been contacted for delivery arrangements. I was assured it would be here by 4/11. No one called for delivery by 4/9. I contacted costco.com they said there was a mix up and it would not be here until 5/7. I cancelled not so much for the delay but for the total lack of communication on their part for a $2000 plus order. Live chat operator was helpful

Ordered a recliner, which arrived without legs or a manual. Called and was disbelieved, lied to and put off. After a month of effort on my part in trying to get the situation resolved and continuing to be patronized, I decided to return the legless chair. I don't know why I tired so hard to resolve the issue, I think that it's because I had faith that Costco would do the right thing. They did not!

It's 2022! Membership is a waste of money, nowadays it's easy to find better deals elsewhere.
After going through disorganized and half empty shelves and as soon as you pay at the registers they expect you to go through two check points to prove that you payed for your items. There's just one man at the front door running the 2nd check point so you are supposed to get in line and wait to go through it. I learned that if you don't obey they start screaming at you and get pretty aggressive.
Got in my car, called customer service and canceled this worthless membership.

I came in with my bottles to return and upon seeing that the plastics container was filled I informed customer service who plainly said it's already been called in, I've waited 10 minutes and still no one has come. This is not acceptable customer service in my opinion. I will not be coming back here. Word to the wise if you're going to return your bottles go elsewhere they couldn't care

Costco has lost all their values, it's not the same place it use to be. I saw harassment of disabled people on more than one occasion. They won't warrantee a tire because it was repaired (repaired by them!)
The new policy make it not worth it to go there anymore.

Why does the Costco Eyecare Center have so many issues with its progressive lenses? Is the way they measured the order on the lens or inexperienced workers? This is my third time returning eyeglasses that I ordered within over three years. Has Costco changed the manufacturers' used or cheaper lenses?

I ordered 1 gift basket but I was charged for 2! During ordering - their system had glitches so I called. The customer service person said that the first order didn't go through. However, both orders did go through & I was charged 2x. Every time I call - I am told it is 73 minutes! My emails go unanswered. Can they make it any tougher to resolve their problem?

Apparently their executive membership rewards cannot be cashed out. Even though they say you earn cash back. I went to Costco today to cash my voucher and they told me it has to be used towards purchases in the store. How is that cash back if they dont let you have cash back. Very misleading when they offer you the executive membership. Just beware what rewards you earn you have to spend in Costco.

Never buy appliance from Costco. Their delivery is so bs that you never see your item on time as needed. So I called after waiting and waiting past the time I suppose to get my delivery, they said a computer system put out a fake delivery scheduled date. What's the f...@#!. They blames on a computer system glitched said to happened to many customers, ahhhh really bs excuses. Costco should do a better job at this if it's wants more business. Best buy and Home Depot are my next appliance shopping stop.

If there is a product you like on Costco.com, it takes only a few days for them to deliver it and if you're not satisfied, they will take it back, no questions asked. If they have a 'coupon' on an item, they deduct that automatically from the online price!

Our family uses our costco membership for GAS mostly, but just found out today that they have a very generous return policy. Bought a vacuum and used it for a few months before it broke. I took it back to costco and they refunded the money right away. Surprised.

Laminate flooring installed in our home started to separate and would not stay locked into adjacent tiles. We were told warranty was void because it was installed in rooms with sunlight and flooring was not to be subjected to direct sunlight. Never buy laminate flooring from Costco; its crap. I will never set foot into another Costco. I would rather pay more somewhere else where they will stand behind their products.

Only $60.00 for an eye exam done right on premises is convenient and fast. Glasses are always perfect and on the rare occasion there is a problem they will make it right for 30 days after you receive your glasses