Costume HubReviews 3

Terrible customer service. I placed an order and it was shipped later than it should have even though I selected next-day shipping. They never pick up their phone and they only replied to my numerous email inquiries about a week later. Their excuse was that I had sent my email after 7 pm so they had shipped it the next day, but I had an email confirmation to prove them wrong, so after a day or two they replied and agreed to refunding the shipping costs. When I asked them for a return authorization number so I could return my products, they never replied. Have not heard from them to this day.

I did an online search and found other customers who had similar problems. In addition, they seem to have a tendency to not send the complete order; my own package only included two out of three items that I had ordered, even though the enclosed invoice listed all of them. They never addressed these concerns either. I gave up trying to contact them and have decided to sell the items elsewhere. Given the terrible customer service, I would strongly advice buying your costumes and accessories somewhere else.