- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Cotton:On has a rating of 1.4 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cotton:On most frequently mention customer service, and store credit problems. Cotton:On ranks 335th among General Apparel sites.
I've shopped Cotton On for about a decade on two continents, both online & in a shop. The clothes are are well made and retain their shape even after dozens upon dozens of washes. When shopping online, they include a return postage label for stress-free products returns. Having worked retail in my younger years, I can mention to the disgruntled reviewers that most places don't accept returns if the tags are removed. That's pretty much standard. I appreciate the quality materials and modern fit for Cotton On products. Also, I've never had an issue with shipping. I don't usually write reviews but I don't understand the hate for this brand. ¯\_ (ツ)_/¯
There is absolutely no other company that has customer service even close to as atrocious as this company. The company does not accept returns for their poor quality jeans. They are very deceptive. The stores give the impression that the company is on a level comparable to The Gap or American Eagle but they are very very tiny. The clothes look nice and fit well but do not hold up to a few washings. You have far better options for the same type of clothes.
The WORST employees at the Meridian, ID store. They gossip about customers and make HORRIBLE comments.
Date of experience: November 29, 2022
I purchased several items in store this past black friday and was charged twice for one item. I figured I'd call cotton on and have it sorted. Come to find out, the phone number is disconnected and referred me to a chatbox. After waiting in a queue of 30 people, I'm finally connected and I explain the situation and ask to be refunded the extra charge. The "employee" doesn't seem like AI but seems like a scammer, and didn't understand my request whatsoever.
Date of experience: December 3, 2024
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
