• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 17th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user josea24
Spain
1 review
1 helpful vote
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November 10th, 2014

Hello from Spain, the entire operation has been great, the article is perfect am very happy and satisfied, I recommend 100X100, I hope to buy some other time, soon.
Greetings.

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Value
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Thumbnail of user nikolaosp
Greece
1 review
2 helpful votes
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March 7th, 2015

I received my wristwatch Sicura Diver 300 just in four days and it is an awesome watch exactly what i dreamed, thanks again for your very good and speedy service.

Service
Value
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Quality
Thumbnail of user paulof
Portugal
1 review
1 helpful vote
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September 21st, 2013

Its very easy to buy in creationwaches, they have a variety of options, good prices and a professional service.
My delivery was carried out in 4 days.

Paulo Ferreira
Portugal

Thumbnail of user andread21
Italy
1 review
0 helpful votes
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March 20th, 2014

Fantastic shopping experience!
Purchase Order placed last Friday afternoon. Watch received yesterday (Wednesday)!
Uncredible price for a gorgeous watch!
Thank you.

Thumbnail of user wkj
Austria
1 review
0 helpful votes
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December 20th, 2019

Appendix, unfortunately does not function and watch supplier is reluctant to supply well funkconujacego watch.The watch stops after approx. 5-6 hours!

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Customer,

We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. And email address that would have been associated with your Order. We will ensure that your issues are addressed.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user markc344
GB
1 review
7 helpful votes
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December 31st, 2017

The only real reason to buy from Creation Watches is their prices which, on first glance, look cheaper (by a decent margin) than their competitors.

Despite being shown in your own currency and included with 'free' shipping, all giving a sense that the 'price you see is the price you pay', IT DOES NOT INCLUDE IMPORT DUTIES! Add 20%+ to the prices and they are then not at all competitive.

When I queried the large bill I received from DHL, they said that this wouldn't have happened if they had sent it via another method (so why on earth did they choose to send it DHL?! And, having looked into this claim, it simply isn't true), and their prices were still cheaper than their competitors. This claim is also untrue.

If this were a UK business action would be taken against them. Until they make it plainly clear what the TRUE value of their watches is, I would strongly encourage you not to buy from them. They are effectively doing business through misrepresentation.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

"All countries levy import duties which the customer has to bear.
This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php) and also in the FAQ ( http://www.creationwatches.com/faq.html) on our website.
For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method.
While placing the order please leave a comment regarding the shipping method or you can email us informing the same.
"

Thumbnail of user claires27
France
1 review
1 helpful vote
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November 5th, 2014

Very fast shipping to France, 3 days! Beautiful watch (Orient mako ray) as expected, with box and paper, very well protected!
Many thanks, i 'll deal with you again!

Service
Value
Shipping
Quality
Thumbnail of user didierf
France
1 review
0 helpful votes
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May 16th, 2017

It's the second time I buy a watch at Creativewatches and as the first time every thing was perfect... Delay, quality, prices, customer relationship all are worth 5 stars*****!

Thumbnail of user edwink22
Netherlands
1 review
1 helpful vote
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March 14th, 2019

Great shopping site, with top notch prices.
The shipping was really fast, from Singapore to Holland in 1,5 day! WOW!
The price was also very good, but before delivery I got mail from DHL to pay VAT (which I can understand) but also a 17 fee for DHL, for provided services!? I think that is ridiculous, because I never asked them to do anything, nore are they my "businesspartner" in this transaction. They must deal with CreationWatches! When I contacted CW about it, they refer to their terms, ofcourse... CW themselves say on their site that it is only in rare occasions that customs or other costs are involved.

Nonetheless, after paying tax and the FINE of DHL the watch is stil a bit cheaper after all.
But must say, those extra costst were a bit of a disapointment to me. Therefore 3 stars.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Edwin,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jjr4
California
2 reviews
1 helpful vote
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March 12th, 2016

I got charged by creation watches. It was fraud, they challenged with my bank and I am still fighting the charges they can not support. They will screw you.

Thumbnail of user elenas94
Australia
2 reviews
4 helpful votes
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December 29th, 2018

I've ordered a watch for my husbands Christmas present and despite their website saying they courier with DHL all orders to Australia it was sent with normal post and took 2 weeks to arrive.
Thats not the worst - when I opened the parcel, the watch I received wasn't the one I have ordered, they sent me some crap half price of the watch I've paid for. Forever since I'm trying to get my money back, its been more then a month since my order and I still haven't even received a return number so I can send this crap back. Last time they answered my email was 2 weeks ago, but Im not going to leave it. My best advice- STAY AWAY FROM THESE SCAMMERS

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Elena,

We always try to give best service to our customers. We regret for the inconvenience caused.

If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user johns827
GB
1 review
0 helpful votes
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February 5th, 2015

Thanks for very impressive service; ordered Tuesday at 0030, delivered in UK from Singapore on Wednesday at 1620. That's less than 40 hours from order to receipt (and the watch is very nice).

Tip for consumers:
Only tip is use it.

Service
Value
Shipping
Quality
Thumbnail of user chrisv18
Arizona
1 review
0 helpful votes
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May 27th, 2014

My experience with CreationWatches was one of the BEST online purchase experiences that I've ever had. I received my watch in LESS than two days from Singapore to Arizona, USA! CreationWatches communicated with me every step of the way, and the DHL tracking service provided the most detailed account of where my watch was at any given point in time until it showed up at my doorstep.

CreationWatches pricing on an Orient Bambino couldn't be beat, and I'm looking forward to my next purchase from the store. CreationWatches has earned a loyal customer from this first tremendous experience!

Thumbnail of user marki6
GB
1 review
1 helpful vote
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September 14th, 2012

As always an excellent service, speedy shipping to the UK and the watch as described.

This was my 7th purchase from Creation, i think that speaks for itself.

Service
Value
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Thumbnail of user angelf
Spain
3 reviews
1 helpful vote
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September 11th, 2012

In one word… EXCELENT!
I have bought watches in a lot of webs, ebay, Aliexpress… chinese webs… and this is the best site.
I trust in Creation Watches, are very serious, you can follow the shipment stages and has the faster shipment.

Thumbnail of user ilkinj
GB
2 reviews
2 helpful votes
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October 29th, 2016

Hi just to let everyone know that CreationWatches are simply thieves!
Yes their delivery is super speedy, yes their response to emails is excellent initially, their wordings and clarifications about warranty is very good I will give them that. All good until you face an issue and send you watch back for repair. My Orient watch developed a fault within a year and I sent it back for repair after several days for RMA fight and escalation. They received it early June and since that they kept it saying we will fix it as soon as got parts from Japan. One could walk/swim from Japan to Singapore leave alone ordering parts. Anyways I am sure I will never receive my watch back nor see my money. To me it is a lesson learnt and would strongly advice to stay away from Creationwatches.

P.S. Amazingly Creationwatches speedy email reply is not speedy anymore and they simply reply with cut and paste phrase like "Repairs can take longer". Horrible service without any indication and deadlines. Moreover they have a gut to offer me a discount on next purchase.

Thumbnail of user davidt777
GB
1 review
0 helpful votes
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August 6th, 2019

Order was speedily fulfilled and delivered. Her pleased with my Orient Mako. Only disappointed was the high amount of duty I had to pay. This I did not anticipate. However great service and product.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear David,

We are pleased that you loved the watch purchase from our online store as well as our service. We look forward to serving you again in the near future. As explained in our website, the shipping fees are paid by us and Import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user louism31
France
1 review
1 helpful vote
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September 17th, 2014

I ordered a watch (Citizen FB)as a gift for my wife. The watch was well packed, quickly sent, i had good communication with Raul and his team, he makes low price, what else could i ask for?

Service
Value
Shipping
Quality
Thumbnail of user tobiasa10
Sweden
1 review
0 helpful votes
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February 7th, 2015

I am very happy with my purchase. Speedy delivery and less than half the price compared to my local watch shop. My first time shopping with Creationwatches, but not my last.

/Tobias, Sweden

Thumbnail of user jimmyi1
Norway
1 review
0 helpful votes
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July 12th, 2016

Very satisfied with my experience with Creation Watches! I would strongly recommend this to others. The watch was just as great as expected and I am amazed by the fast shipping! Thank you!

Thumbnail of user edgarl6
France
1 review
1 helpful vote
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June 20th, 2014

I received my brand new Seiko Solar Divers yesterday. I am very happy with the DHL shipping. It was quick and everything is OK. Good packaging and beautiful Seiko box.

Thumbnail of user anthonyt33
Australia
1 review
0 helpful votes
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March 5th, 2015

Very happy with my purchase, the watch was as shown and described. The
Order was processed quickly and the postage time is extremely fast. Will
Be a returning customer for years to come.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tofs
France
1 review
0 helpful votes
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May 28th, 2015

I've ordered my watch on saturday and i received it on Wenesday. So Great.
Very happy of the delivery and the customer service.
Il will take another one for sure.

Thanks
ST (France)

Thumbnail of user olivierd10
Belgium
1 review
0 helpful votes
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December 17th, 2013

100% sure website with good products at the right cheap price. Very fast payment and good packaging. You can trus them if you want a smooth and professional transaction.
Regards from Belgium
Oliver

Thumbnail of user jonathanc82
Luxembourg
1 review
0 helpful votes
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November 30th, 2016

Great site for ordering a watch, prices are really nices, shipment is fast (only 3 days including sunday to get the watch delivered to France) just amazing!

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Thumbnail of user jasonc29
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