• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user jamess456
GB
1 review
0 helpful votes
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August 23rd, 2016

Very happy with my purchase and the service thank you. I have recommended you and will be buying again from your store. I love the watch, this will be my daily. Already thinking about my next one:-)

Thumbnail of user samp263
GB
1 review
0 helpful votes
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November 8th, 2016

Can't fault Creation Watches at all. From the brilliant selection of products, to the quick deliveries and customer service throughout the whole process - absolutely brilliant service.

Thumbnail of user stephenr80
GB
1 review
0 helpful votes
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March 7th, 2017

As with all my previous transactions with Creation Watches the service is impeccable with clear and excellent responses to any questions. Delivery is fast and trouble-free.

Thumbnail of user jongf
Singapore
1 review
0 helpful votes
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April 21st, 2014

I'm am satisfied with the watch. Only concern was the processing time took several days before it was shipped out. The delivery portion was fast though.

Thumbnail of user paolof6
Italy
1 review
0 helpful votes
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May 29th, 2014

Thanks for your excellent service. Watch received in perfect condition I am very pleased, quick despatch, and prompt delivery. Finally, thanks for your excellent communication.
Paolo

Thumbnail of user davidg198
New Zealand
1 review
1 helpful vote
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November 18th, 2015

Yet another successful purchase from Creationwatches. Great product, great prices, fast delivery. I will, again, return to Creationwatches for my next purchase.

Thumbnail of user paulz11
Sweden
2 reviews
7 helpful votes
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May 15th, 2015

I like the fact that the delivery time was very short in 5 days :) ... the product is a little bit expensive. The quality good and I like the fact that they have the return policy

Thanks

Paul

Thumbnail of user jeanl65
France
1 review
0 helpful votes
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March 14th, 2017

Im very happy: the parcel is delivered in 2 days, the watch is
Wonderful and all the documents (warranty, user manual) was in the box
Very good transaction!
Thank you!

Thumbnail of user tanyav2
Australia
1 review
0 helpful votes
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January 30th, 2013

The website was user friendly. My purchase arrived within a week of placing the order the my purchase is exactly what I was expecting. Was a pleasure doing business with this company.

Thumbnail of user adeshkumarg
India
1 review
0 helpful votes
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November 19th, 2019

Not mentioned the import/export duty charges. I paid the double of the product (one time for product and second time for custom duty) It would be better for me if i purchase from local.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear AdeshKumar,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user andreasw9
Qatar
1 review
0 helpful votes
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November 15th, 2016

I recently read through watch forums and used google to shop for my first automatic watch. I began browsing on creationwatches.com to look and compare Seiko automatics that were affordable. I ended up with the Seiko SNZF51K1.

Creationwatches has some great prices and sales compared to other competitors and I was attracted by the free international shipping and small fee of courier option to get the watch more quickly! I chose the later and was impressed with my order: I paid for the watch on November 12th and the watch came to my country in 2 days via DHL courier. Impressive and worth the extra cost.

Customer service was prompt at the beginning; I left out an address line and they were quick to respond to the additional information for my shipping address and responded in less than an hour. Superb customer service.

Lastly, my watch came in a nice unbranded box, complete with original tag and owner manual with warranty card and date of purchase stamp. Will definitely buy again from them!

Tip for consumers:
If you're looking to start collecting watches, I highly recommend them. Will be shopping again when I buy my first kinetic and solar watches along with a chronograph

Service
Value
Shipping
Quality
Thumbnail of user gunnare
Norway
1 review
0 helpful votes
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July 12th, 2016

I received the watch yesterday and I am very satisfied. The watch looks fine. I am really impressed how fast it was delivered. I will shortly by a watch to my wife from you.

Thumbnail of user khalidj
Malaysia
1 review
2 helpful votes
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October 14th, 2014

First I wanted to thank you for your professionalism, the watch is beautiful, I received it quickly and the price is very very interesting. Thank you again, I'm already looking for another watch.

Service
Value
Shipping
Quality
Thumbnail of user bens169
Netherlands
1 review
0 helpful votes
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March 28th, 2017

Dear Team of Creationwatches (Stella, Vanya Jason and Raul),

Thanks a lot for the wonderful service with regard to my order of a SKX007J.
It is a splendid watch and is fully in accordance with my high expectations.
I talk to you when I order my next watch at you!

Thumbnail of user laurentz1
France
1 review
0 helpful votes
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May 24th, 2014

I am really satisfied with my purchase on CreationWatches. The delivery was very fast. The watch was carefully packaged. I truly recommend CreationWatches.

Thumbnail of user kerimm
Sweden
1 review
0 helpful votes
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July 18th, 2017

I'm very happy with the watch. I'm also happy with the shopping experience. It was smooth and easy. I received my watch within a few days. I have now recommended creationwatches to my friends.

Thumbnail of user nizaro
Switzerland
1 review
0 helpful votes
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April 14th, 2015

Hello,

I have received yesterday my watch and i am really very happy by the rapidity and by the beauty of the watch. Great service. Thank you very much

Thumbnail of user jeanmichelp
France
1 review
1 helpful vote
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July 28th, 2015

Ordered at 8 pm on friday, delivered on monday at 1 pm :) in France. Good packaging. This Seiko 5 SNZG09K1 is really very nice. I already love it. Thanks for this very smooth transaction.

Service
Value
Shipping
Quality
Thumbnail of user gorano
Norway
1 review
0 helpful votes
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July 24th, 2017

Everything was great!
Got my new watch in two days!
Will shopping again!

Price was great. Got my new watch a third og the price at home. Great discount!

Thumbnail of user georgyp4
Massachusetts
3 reviews
14 helpful votes
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November 17th, 2023

I purchased a watch from these people and paid for 4-day delivery via FedEx,
But 4 days later it hasn't even shipped.
They sent shipping info to DHL. Not a good start. DHL is just plain awful and is supposed to be the "free shipping" option.

Contacting Creation Watches is a royal PITA. There's no US phone number and
Email responses are slow.

If this watch ever arrives, they will need to refund me the FedEx fee.
Every time I check on the order I need to fill out a "Captcha,"
Even when logged in and accept their browser cookies.
This is designed to frustrate customers so that they get tired of tracking late
Or forgotten orders.

If you buy a watch from the Creation Watches own website (not eBay or Amazon 3rd party)
Service will be markedly worse. At least I used PayPal with a good credit card
With charge-back possibilities.
I'm not worried, but I don't appreciate deception.

Imagine arranging for a return to Singapore for a defective or damaged watch!
Sticking pins in my eyes would be more fun...

Tip for consumers:
Use a payment method that protects you, the consumer.

Products used:
Casio watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Georgy,

We deeply regret the inconvenience caused.

To assist you better and address any inquiries or concerns you may have, we kindly request you to provide us with the details of your order. This information will help us quickly locate your purchase in our system and provide you with the most accurate and efficient assistance.

We appreciate your understanding and cooperation during this stage of the shipping process. Our goal is to ensure that your order reaches you in a timely manner and without any complications.

Please reply us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user andrem4
Netherlands
1 review
0 helpful votes
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May 31st, 2013

The shipping was rather timely, I ordered my Citizen JV0020-04E eco-drive on Saturday (week-end boredom I guess) so I understood that my order would be processed on monday. For no apparent reason after having put it out for collection from DHL on Monday... the watch was collected on Wednesday, it then took a very short time to arrive to me (on Friday) from Singapore to the Netherlands.

I had been reading that this people at Creation Watches have the bad habit to deliver watches in a smaller box than the original.

I wrote the company to ask if the scuba tank shaped outer box had been shipped with the watch... they answered:...
For Citizen watches we now send in original Citizen boxes.

Best regards,
Nate..."

It wasnt! The watch did arrive in a citizen black box which is inside the outer box in a scuba tank shape, which... wasnt there!

Bad surprise. I am not amused!

Other than that the watch is nice and was a lot cheaper that it would have been in the Netherlands but I would have liked to know about the outer box.

Thumbnail of user christopherh101
GB
1 review
0 helpful votes
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June 7th, 2017

GREAT CHOICE, GREAT PRICE, GREAT SERVICE + GREAT DELIVERY... I'LL BE BACK AGAIN SOON ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Thumbnail of user mauriziom
Italy
1 review
0 helpful votes
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February 21st, 2014

I am very impressed and satisfied. Nice watch, nice bracelet and superfast delivery. Have recomend you to my friends. Big Thanks. -- M. Mendola - Italy

Thumbnail of user roryc18
Australia
1 review
0 helpful votes
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March 28th, 2017

Another great purchase.
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> The buying and shipment of these watches is second to none.
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> You give fantastic service with quality product.
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> Much appreciated.
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Thumbnail of user soheilk
GB
1 review
0 helpful votes
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August 23rd, 2016

Unlike previous occasions, this time i was stung with unexpected duty charges - which made the watch a little cheaper than it first appeared. Goods are shipped from Singapore!

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