• CreationWatches

CreationWatches

Write a Review

Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
94
See all photos
How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

Rating

Timeframe

Other

Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user goncalod
Portugal
1 review
0 helpful votes
  • Send Message
July 9th, 2015

Ever since I've thought about buying from you I've been paying attention to the prices on brick-and-mortar stores and I'm amazed by the differences I spotted - most of them charge double your price. Thanks for the no-frills shopping experience, fast shipping and care on packaging. Will definitely return here and do strongly recommend Creation Watches. Thanks!

Thumbnail of user tusharm9
India
1 review
0 helpful votes
  • Send Message
September 19th, 2019

Received my Seiko 5 within 10 days from Singapore to India. Watch came nicely packed with international warranty card and user manual. Have been using it for 2 days straight and I love it. My only hesitation in buying from Creation watches again would be the hefty custom duty I got charged. Indian customs charged me 3500 rupees on a 6k watch. More than 50% of the cost. Still I applaud creation watches for their excellent service. Hence the 5 stars.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Tushar,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user marke31
GB
1 review
0 helpful votes
  • Send Message
October 25th, 2012

Can not fault Creation Watches in any way.

Placed the order late last week, the watch arrived the Wednesday after, really fast service & amazing price too.

Look forwards to adding to my collection of timepieces

Thumbnail of user andrewm577
New Zealand
1 review
19 helpful votes
  • Send Message
June 5th, 2019

[UPDATE: June 2019]
I finally have a refund after around 7 months of battling these guys. Moved from 1 to 2 stars.

[Original review]
About six months ago I placed an order with these guys. I had bought a watch in the past and received it promptly. This time around, they appeared to have used a cheaper postal service since it was a lower cost item and adjusted the delivery window accordingly. So I waited. After several weeks I got worried and contacted them. They told me, it's normal, keep waiting. After a couple of months they told me they were investigating. It's now been SIX MONTHS of waiting and I'll I get back is the same copy-and-paste responses from someone called Vanya asking me to wait. I demanded my order or refund. Same copy-and-paste response.

So be warned that if there are any complications with your order, these guys don't want to know about it - you're own your own.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Andrew,

We are sorry for the inconvenience caused. We have refunded you.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user keithk20
GB
1 review
1 helpful vote
  • Send Message
May 24th, 2014

A fast prompt and reliable service. This is no scam dealer. Email communication is prompt and gives additional confidence to any buyers. The watch prices are significantly lower than own country retail levels, which makes a purchase all the more attractive. My order was promptly despatched and arrived around 4 days from originally placing the order. The product was exactly as described. I have no hesitation in using this dealer again. One fly in the ointment is you may be liable for customs and excise duty. On my last purchase I had to pay 50 pounds. On querying this with the vendors they said it's in the small print. There is no guarantee you will be caught for these charges but if it happens you'll have to pay which doesn't make the purchase as good value as you may have originally thought.

Thumbnail of user glenns52
Texas
1 review
0 helpful votes
  • Send Message
January 20th, 2016

Although it took five days to arrive my order (seiko diver's watch), creation watches services were excellent: they communicated me through email about my order and its status, very professional in dealing business, and timely. My ordered seiko diver's looked original, shiny, and brand new, as advertised, well packaged with a sturdy red box, tag, and seiko manual booklet. I love my ordered seiko diver's watch. So far it keeps time exactly. Original watch for an affordable price. I would highly recommend creationwatches. I had done an extensive online research shopping and finally settled down with creationwatches.

Thumbnail of user iang46
GB
2 reviews
0 helpful votes
  • Send Message
February 14th, 2017

Fantastic watch excellent value for money, super quick delivery. Highly recommended.
I ordered the watch on Thursday and received it Monday. This is a great company to deal with. Looking for to my next purchase.

Thumbnail of user barrym46
Australia
1 review
0 helpful votes
  • Send Message
January 16th, 2017

This is one of the nicest watches I have ever owned. Looks great and I love the solar charger function, never need to worry about flat battery again. The date is a bit small but other than that the face is clear and easily readable and the gunmetal grey/black body with the cream face looks a million bucks. The leather band is not too shabby either. Delivery was super fast, ordered and delivered from Singapore to Gold Coast Australia in less than 2 days! Way to go DHL.

Thumbnail of user eduardb
California
1 review
0 helpful votes
  • Send Message
December 28th, 2014

This was my 5th watch purchase and I am very pleased to say that again Raul did the same good job. The watches was delivered promptly with full tracking and I was delighted to watch its progress as it made its way speedily across East Europe with custom clearance in 3 days from order. Their price and service are always first class! Thanks again!.

Merry Christmas!

Eduard

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterk102
GB
1 review
0 helpful votes
  • Send Message
September 24th, 2016

Really pleased with the watch I ordered and how quickly it arrived, I've purchased items in the UK that take longer to arrive! Genuine product at a great price. I will be recommending you to my family and friends, so keep up the good work!

Thumbnail of user victorw137
Hong Kong
1 review
0 helpful votes
  • Send Message
November 6th, 2020

I am absolutely delighted with the service from Creation Watches and you can definitely print that.

I bought a Orient Mako 3 at a much cheaper price than anywhere else on the Internet and it came within 1 or 2 days.

The watch is superb. The 1 year warranty could be a bit longer but overall I would definitely buy from this firm again.

I recommend to anyone interested in buying a good quality watch.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Victor,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user steveng78
GB
1 review
0 helpful votes
  • Send Message
June 7th, 2016

I ordered my Seiko watch end of last week and it arrived Monday!

What fantastic service along with tracking so I could see every step of the way where my watch was.

I cannot praise this company enough for a quality watch, cheapest price on the Internet and super fast free delivery. I will be recommending Creation Watches to all my friends. Such a great transaction!

Thumbnail of user jeromea10
Massachusetts
1 review
0 helpful votes
  • Send Message
July 26th, 2016

I ordered my first automatic watch from Creation Watches last July 23,2016. Ordering on their website is a breeze, easy and user friendly. The site shows delivery within 2-4 days and boy! Do they live up to that. My watch arrived in three days. The watch was packaged nicely, although it was opened by customs services and resealed before it was delivered to me. I also received updates via email, and they followed through even after my order got delivered. This shows that they have concern with their customers and reflects good customer service. I recommend this site to anyone looking to buy a watch.

Service
Value
Shipping
Quality
Thumbnail of user sameerm1
Japan
1 review
0 helpful votes
  • Send Message
May 25th, 2015

Bought Orient ray. Price offered was very competitive. Seller offered premium international shipping free! Received the brand new original watch in 3 days at my place in Japan. Would purchase again from this seller.

Thumbnail of user anag30
Portugal
1 review
1 helpful vote
  • Send Message
October 12th, 2015

Excellent pricing, free shipping and a very helpful and responsive customer support team. The watch was a little delayed at customs, but creation watches took care of everything! I absolutely recommend buying with creation watches. So far, best online watch shopping experience I've had.

Service
Value
Shipping
Quality
Thumbnail of user kyriakosm
Cyprus
1 review
1 helpful vote
  • Send Message
May 12th, 2015

Although I was skeptical about purchasing at Creation Watches, i took a chance and it paid off. Great watch and even greater seller. Fast shipment and professional feedback on their behalf. Recommended! Thank you!

Thumbnail of user davidh381
GB
1 review
0 helpful votes
  • Send Message
June 23rd, 2016

Every thing went well from start to finish. Cost was lower than from other suppliers. Order could be tracked on DHL website and watch arrived within four days. It was well packaged with box and papers etc. All round an excellent shopping experience and one that I would recommend to friends and family. I will shop again with confidence.

Thumbnail of user ryann19
Singapore
1 review
0 helpful votes
  • Send Message
May 27th, 2014

Delivery was prompt, item received are in good condition.
I basically have no issues with the order.
I will definitely introduce creationwatches.com to all my friend who are interested in getting a watch online.

Thumbnail of user miguelc15
Spain
1 review
1 helpful vote
  • Send Message
January 5th, 2014

Great site to purchase watches. Highlights of all: great prices, quality products and quick deliveries. From my experience in two orders, both took just under four days to reach Spain. Watches also came with documentation (manuals and warranty) and the corresponding case. Strongly recommended.

Thumbnail of user teodosit
Bulgaria
1 review
0 helpful votes
  • Send Message
October 7th, 2020

I really like this online watch store. All models are original. Delivery is free. The communication is perfect. The prices are great. I bought about 10 watches from the site and I am more than happy. I buy watches only from you. Thank you for everything. Good luck and Cheers to your entire team. Greetings.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Teodosi,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user paulm182
GB
1 review
0 helpful votes
  • Send Message
March 14th, 2015

At first, days past as to whether to order online through creationwatches or not.
But so glad I did as within 3 days watch was delivered via DHL to my door
Well packaged and watch in pristine condition, definitely recommend and will
Buy from them again. Many thanks

Tip for consumers:
Don't worry just order you can easily follow your order via postal tracking.
All emails answered

Service
Value
Shipping
Quality
Thumbnail of user adamw56
GB
1 review
0 helpful votes
  • Send Message
March 1st, 2015

Hello I received the watch yesterday (took only 3 days to reach me in the uk). I would first like to say how amazing the service is that creation provide even though their profit margins are quite low they still give A+ service which is great. Second are obviously the price paid which is the best value in my opinion.
The watch arrived fully packaged with all stickers and hang tags unblemished in brand new factory as you would expect.
All in all I would definitely recommend creation to anyone and I am already lining up my next purchase.
Thanks.

Thumbnail of user nicke26
Australia
1 review
0 helpful votes
  • Send Message
December 1st, 2015

Thank you so much, I've ordered from creation watches three times now and every time service shipping and quality of the product has been excellent. Their prices are very fair and the stock they carry on hand is amazing. All three orders have shipped same day or day following and arrived two days after that to all points on the globe. I will always purchase Japanese watches from creation watches.

Thumbnail of user khoan2
Viet Nam
1 review
0 helpful votes
  • Send Message
September 5th, 2014

The watch reached my friend some times after my departure for Vietnam, and I have arranged my friend carrying it back to Vietnam few days afterwards. Watch is safe and sound, and on my wrist everyday to office. Overall, it has been very good shopping experience with you guys. I have recommended to some of my friends as they are also looking for watches. And I stressed with them your efforts in verifying details of the transaction to ensure proper understanding of client situation. This is quite valuable, given the high rate of failed delivery in Vietnam (personally I lost two books going through Customs). Definitely I will come back to Creation Watch should I need new one.

Thumbnail of user steveb193
GB
1 review
0 helpful votes
  • Send Message
June 7th, 2016

Creation Watches are simply the best watch supplier on the Internet.
You cannot beat the prices and quality service of this company.
I have purchased several watches and have been more than delighted every time.
How many suppliers can get your watch half way around the world to you within 3 days? I don't know any!

Keep up the great work Creation.

Steve,
UK

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jasonc29
David K.

How do I know I can trust these reviews about CreationWatches?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CreationWatches?