• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user liaml17
GB
1 review
1 helpful vote
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August 5th, 2013

The cost and service was first class. The watch was much better value than
UK sites and the tracking enabled me to watch the progress of the watch.
Ordered on monday arrived on friday. Would definitely recommend this site!
Liam Lynch

Thumbnail of user johnd429
New Zealand
1 review
1 helpful vote
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October 17th, 2015

I ordered the watch on Sunday night and received it Wednesday in new Zealand. What a great service I would recommend creation watches to anyone. The offer a fast and great value service also saving me $100s on N Z prices

Thumbnail of user elizabethh120
New Zealand
1 review
0 helpful votes
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October 26th, 2016

The range of watches was impressive and with clear pictures and videos for choosing the right one. The service was amazing and prompt with tracking easy to follow. The packaging was excellent and our grandson was thrilled with the purchase. Thank you

Thumbnail of user peterc162
GB
1 review
0 helpful votes
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February 21st, 2017

I originally bought a Vostok watch, from a tv shopping channel, but having heard the presenter raving about the Seiko movement, I searched online for Seiko perpetual calendar, and so found the watch I bought from creationwatches. It was £400 cheaper than the Vostok with the same functionality. I sent the Vostok back as it is not worth £400 for a nicer dial. I received my Seiko from creationwatches very quickly, and had no extra import duties or tax to pay. The watch is excellent, as was the service. Highly recommended:-)

Thumbnail of user udsf
Australia
1 review
2 helpful votes
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March 14th, 2019

I have dealt with Creation watches on many occasions for my watch purchases they have great prices and service, my most recent purchase was ordered Sunday and arrived Wednesday to Australia by DHL Express.
Thank You Creation Watches.
Peter. C Australia.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Customer,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user tedn16
South Carolina
1 review
0 helpful votes
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July 26th, 2016

It was my first order from Creation Watches. What a great customer experience it was, from ordering to delivery! It took only 4 days to receive my watch, (I am from the Midwest, USA) and i am extremely satisfied with it. I was able to track my order from every location. I will not hesitate to recommend Creation Watches to all my friends and I look forward to placing my second order.

Thumbnail of user donk69
Pennsylvania
8 reviews
11 helpful votes
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December 2nd, 2020

So they sent me a defective Seiko, could be fake, whatever, they wanted pictures, videos, then try to offer lousy $10 for me to keep the garbage. They expect me to pay shipping to Singapore. Trash company with trash goods with trash service

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Don,

We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. And email address that would have been associated with your Order. We will ensure that your issues are addressed.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user fabioc6
Italy
1 review
0 helpful votes
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June 4th, 2014

I want to thank Creation Watches for the great service offered to me. I received the package in a very short time, the shipping was first class, rapid, inexpensive and accurate. The watch I chose (Seiko SNZG17J1) is gorgeous!
Creation Watches would really recommend it to everyone.

Fabio, Bologna - Italy (Jun 2014)

Thumbnail of user matth274
GB
1 review
1 helpful vote
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February 11th, 2019

I, like many, have not received a single thing from this company. They are happy to take your money but you have no chance if it goes wrong. No refund, no communication and the same stock answers... Look at the response's to similar reviews - "We always try to give best service to our customers. We regret inconvenience caused this time. We have started process with SingPost, please give some time once complete process will refund you soon."
This is a lie - I have had this response for months.
Don't let creation watches steal you money
The watch I bought may not have been a lot of money for some but it was for me. It was a birthday gift that didn't come in time, then it was a
Christmas gift that didn't come in time. It's now February, maybe I'll get it in time for next Christmas? Maybe not...

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Matt,

We regret for inconvenience caused this time, will take care in future purchase and try it never happen again.

We take such complaints most seriously and have requested our courier company to investigate the matter. We will share the results of our investigation with you. Thank you for your patience and understanding.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user thomasg37
Norway
1 review
0 helpful votes
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May 14th, 2015

I bought my beautiful Orient Blue Ray from creationwatches and are very happy with it. Prices are the best I've found and it was delivered from Singapore to Norway in just a week. Great time concidering it is half way around the world from each other. DHL express was even free to Norway. I will for sure also buy my next watch from creationwatches:-) T. Gundersby, Norway

Thumbnail of user abid33
France
1 review
1 helpful vote
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December 6th, 2016

Great shopping experience, the best I ever had. I receive the product very quickly and it is exactly how it is described in the website and much cheaper than other websites. I highly recommend CreationWatches because for any luxury watche I will buy in the future surely, I will come back.

Many thanks

Thumbnail of user stevek43
GB
1 review
0 helpful votes
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June 28th, 2014

This is the third time i have purchased from Creation... from the time I ordered the watch until the time it was delivered the watch averaged 81 miles an hour... 5825 miles in 72 hours... Brilliant service as usual.

Thumbnail of user carlosd22
Portugal
1 review
0 helpful votes
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January 23rd, 2015

My experience with this shop was very good. The order was very fast, the watch was well packed, and a great price. Also, shipping to Portugal from a non-EU country usually is a problem with customs, but that was not the case with the order from your store. I would recommend to anyone from Portugal to buy watches from your store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelf69
Australia
1 review
1 helpful vote
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November 19th, 2013

Thank you for the Hamilton Viewmaster watch. I love it! It looks very stylish and I love the sound of the mechanical movement. You guys rock! Great watches, good service, free international shipping and the lowest prices. Five stars. Thanks again, Michael F.

Thumbnail of user simonp26
GB
1 review
0 helpful votes
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October 29th, 2014

Thanks for the great service. Very pleased with the Seiko kinetic Sportura I
Ordered especially the price. Delivery was superb, ordered on the Saturday
And watch arrived, well packaged, on the Monday morning. Will definitely
Consider purchasing again from Creation Watches.

Service
Value
Shipping
Quality
Thumbnail of user damianosp
Greece
1 review
0 helpful votes
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January 23rd, 2016

I bought my watch (seiko SRP307K1) from creationwatches for the first time. Watch was very nice and the accuracy as far is above expectations (-1 /week) when wearing all day. The shipping was quick and i tracked the package in greekpost website easy. Communication with them by email was with no problem
I'll buy again from them for sure...

Service
Value
Shipping
Returns
Quality
Thumbnail of user douglasw18
GB
1 review
0 helpful votes
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April 15th, 2015

Despite placing the order on a Friday afternoon, I received an email within the hour to tell me the order had been dispatched and received the watch at Monday lunchtime on the other side of the world.

I used Creation Watches at the recommendation of others and was impressed that the watch was around 50% less expensive than other, more local sellers.

Given the prompt and polite service I have received, i will be making another purchase shortly and would happily recommend Creation Watches to others.

Service
Value
Shipping
Quality
Thumbnail of user stevenb58
GB
1 review
0 helpful votes
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October 7th, 2013

I ordered my Seiko SKX007 on Monday and it arrived by courier on Friday... considering I live in the UK this was amazing. The watch is exactly as described and the communication was excellent with regular updates as well as being able to track the delivery. Superb service, so good that I ordered a new Orient watch for my wife.

Thumbnail of user giorgiop8
Italy
1 review
0 helpful votes
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December 6th, 2016

I received my seiko watch after only five days. I bought it in Singapore and I live in Genoa Italy so the road was long. Apparently everything is right in my watch so I can say that I'm satisfied. Creationwatches is a good webshop.
Giorgio

Thumbnail of user pablov27
Spain
1 review
0 helpful votes
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November 15th, 2019

Everything went fine. Good communication and fast delivery. Article, as advertised. The only problem was the shipping overcost due to special duties. It was not surprise, however, as I was notified by the seller before my order was finally accepted and confirmed by myself. Transparency is appreciated. My watch is fine, I like it and it works great.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Pablo,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user glenc16
GB
1 review
1 helpful vote
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July 7th, 2014

Thank you for my Seiko skx007j1. Great service, free delivery by DHL was kept informed where my delivery was at all times and quick too. Recommend creation watches to all and will be using you soon to order partners birthday present.
Great watch too very impressed with my Seiko skx007j1
Thank you
Glen (beverley east Yorkshire)

Thumbnail of user manuelf15
Spain
1 review
0 helpful votes
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October 29th, 2013

Buying the seiko SNZG has been a pleasant experience. Very good price, fast shippement and excellent tracking updates. I thinck that watch will not be the last one I buy in Creation Watches.
Best regards.
J. M. De Felipe

Thumbnail of user nenads
Croatia
1 review
0 helpful votes
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November 21st, 2013

This is my second purchase from you.
I received my SEIKO SNZH55J1 so called "Fifty five fathoms" yesterday.
This is really a lot of the watch for the money.
You have really great choice of excellent timepieces, your prices are simply
Bargain, and your service is outstanding.
What more can I say than thank you once again.
Nenad:-)

Thumbnail of user duden
Netherlands
1 review
13 helpful votes
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May 8th, 2020

Ordered a watch end March and paid via Paypal. Today, May 7th still no watch. Communication with Creationwatches is poor and getting straight answers is even more troublesome. Sure, covid19 delays worldwide shipments however the parcel got lost after being dispatched from Singapore on April 4th, as there aren't any tracking updates after that date. The local postal confirmed they didn't receive the parcel yet CreationWatches expects customers to keep on waiting. For what.

Customer Service, satisfaction... customer first isn't their priority. When all goes well you're good to go, when you need them to sort things out... well, you're left on your own. Keep that in mind when you buy from CreationWatches.com

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Customer,

Sorry for any inconvenience caused. We always try to give the best service to our customers. Please be assured, it will reach you soon. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user williaml46
KR
1 review
1 helpful vote
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January 23rd, 2014

I have used Creation Watches based out of Singapore for two purchases so far: a Seiko 5 and an Orient Mako. Customer service has always been swift and cordial and shipping to me here in Seoul has been lightning fast -- about two or three days covered by Creation.

They have an excellent selection of high quality watches at better than reasonable prices. Their line of Seikos is especially impressive. I would recommend anyone who is interested in middle to top end watches of this nature to visit Creation. My two purchases are exactly what I expected, if not better.

I have dealt with other Singpore and Hong Kong dealers of the same nature and no one can compete with the professionalism and efficiency of CreationWatches. I will definitely continue to go back to them for all of my watch purchases in the long term.

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Thumbnail of user jasonc29
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