• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 17th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user mikkot
Finland
1 review
0 helpful votes
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April 1st, 2014

The Mako i ordered was fine with all the papers, just what i had expected.
The handling of my order and shipping were very fast and along the way i had the possibility to track my order.
I made the order on Thursday and on Monday it was on my door. Super.
Thank you.
Mikko
Helsinki, Finland

Thumbnail of user davidr124
GB
1 review
1 helpful vote
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December 8th, 2014

Was a little apprehensive about using overseas web site for the purchase of my Seiko velatura watch, there was no need as it was a first class service, delivery took only 4 days and the watch was £200 cheaper than anywhere else
Would highly recommend using Creation Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user pedrod14
Portugal
1 review
0 helpful votes
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October 20th, 2016

This is the best web store I find about watches. It was maybe my 10th watch that I bought from this site and it was another great experience as all the others. The shipping was super fast, 2 days from Singapore to Portugal. The watch that I bought (a Seiko Pressage) arrived in great condition and with all the papers and boxes. It is an amazing watch and they had the best price, so it was a no brainer situation. I strongly recommend this site to anyone, it is the best I ever made deal with. I will definitely keep buying from them

Thumbnail of user kevinh624
Arizona
1 review
0 helpful votes
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October 20th, 2019

I've been waiting to find an SNKL41 for a reasonable price and this is the first time I've purchased from Creation. The piece is excellent, and honestly the rotor on this one seems to move more freely than my other 7s26s. Shipment was prompt, and the product is quality. Couldn't ask for more.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Kevin,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user gwme
Netherlands
1 review
14 helpful votes
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May 18th, 2019

I'm not satisfied with the watch Michael Kors type 3179 because:
-- Price indication was 102 and I payed conform it was indicated taxes: 0 % on pc.
However DHL Express with waybill number *******996 of RSL asked me to pay import duties and VAT, without a bill, what I have payed (Also totaly 102+38,97=140,97).
There is no indication about the contents/supplier on the packaging.
In my humble opinion you have failed. Ref.nr. **************
Payment/refund through my bank account in the Netherlands NL46RBRB*******076 on my name.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user vincentl81
GB
1 review
1 helpful vote
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March 22nd, 2019

Ordered a Seiko "Sea Urchin" on Tuesday late at night and it arrived in perfect condition on Thursday afternoon (in the UK)

Only thing I would say in the future. Maybe it is possible to give an estimated customs charge in the order confirmation or something.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Vincent,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user connye
Sweden
1 review
0 helpful votes
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August 9th, 2016

Ordered this on friday at lunch, Swedish time. On monday afternoon the watch was delivered to my home. Incredibly.
And the watch is perfect. I hesitaded if i should have steel or leather bracelet, I have allways steel on my other watches so i took the leather, and its perfect, looks good and feels well.

Regards
Conny Englund
Stockholm/ Sweden

Service
Value
Shipping
Quality
Thumbnail of user steves66
New Jersey
1 review
0 helpful votes
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August 10th, 2012

This was my first dealing with this company, and the made it as easy as could bem there was a minor problem and they resloved it and followed u with e mailwithin miniutesm the shipping was handled with ucanny speed and I received item a full day early which I never believe! They will have a life long customer from me from now on
Thank you again steve

Thumbnail of user rs140
Switzerland
1 review
0 helpful votes
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March 7th, 2017

Seiko SRP777J1, Diver 200m, automatic

My second buy from Creationwatches. And once again, Im very impressed by the quick and uncomplicated delivery. The watch (Seiko SRP777J1, Diver 200m) is a pure utilitarian beauty. She is quite big but very confortable to wear and Im delighted with her. Documentation and guarantee where all included in the shipment as expected. Thank you team Creationwatches!

Thumbnail of user ritac19
Italy
1 review
0 helpful votes
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June 3rd, 2015

This is the first purchase from Creationwatches. Com. All is good. I'm very satisfied. I was impressed with both service and quality of product. Will buy again. Thank you.

Thumbnail of user elsam2
Australia
1 review
0 helpful votes
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November 27th, 2015

Fantastically quick delivery of watch. Condition of box was not 100% perfect but nothing too noticeable. Very speedy and excellent tracking system. Will definitely use again.

Thumbnail of user stevec125
GB
1 review
1 helpful vote
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November 20th, 2015

Fast efficient service. Great tracked delivery from DHL - on my wrist in 48 hours.
So pleased with my new watch, I'm going to need another.
Thank-you.

Thumbnail of user simeonek
Switzerland
1 review
0 helpful votes
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February 23rd, 2015

This website is like coming home to Emma Watson playing xbox wearing nothing else but your favorite dress shirt while there is pizza waiting for you... "it's just that good!"

Thumbnail of user richardp117
GB
1 review
0 helpful votes
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May 14th, 2016

Very fast delivery ordered Sunday, received Thursday. Spot on quality, genuine brand new seiko watch exactly as ordered. Second time that I've purchased, definitely recommend!
Thanks again
Richard

Thumbnail of user domp5
France
1 review
0 helpful votes
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May 24th, 2016

I received the watch 3 days after selling it, just one word, perfect!, faster shipping
And shopping is not possible, I will shop with CW again for sure.

Thumbnail of user davids555
Mauritius
1 review
0 helpful votes
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July 12th, 2016

Hi,

Thank you very much for an excellent shopping experience. I received my watch after 3 days. Will definitely use Creation Watches again.

Thanks Again.

Service
Value
Shipping
Quality
Thumbnail of user jense12
Sweden
1 review
0 helpful votes
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July 12th, 2016

I want to thank Creation watches for great information during the wait which was by the way only 5 days including holiday... Will definitely shop here again :)

Thumbnail of user andys116
Australia
1 review
0 helpful votes
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October 26th, 2016

I'm pleased with the watch. Delivery was prompt & hassle-free. I won't hesitate to make another purchase again sometime in the future. Thank you. Regards,

Andy, Melbourne, Australia

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldob
Pennsylvania
1 review
0 helpful votes
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June 28th, 2016

Super seller, really professional, and a great selection of brands and watches.
Watch arrived in 5 days via DHL from Singapore to Pennsylvania!
Thanks again.
We will be back.

Thumbnail of user andyc99
GB
1 review
0 helpful votes
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March 7th, 2017

Brilliant service. Ordered on Wednesday, received the following Monday. Kept well informed of progress. Creation staff are helpful and friendly. I've used them before and will do so again.

Thumbnail of user terrym116
GB
1 review
0 helpful votes
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February 7th, 2017

Hi, I received my Seiko on time and in excellent condition.ive purchased from your website before and wont hesitate to use it again. Regards terry. United kingdom.

Thumbnail of user iainj
GB
1 review
0 helpful votes
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October 7th, 2023

Thanks for the excellent service, I am very happy with my watch. The
Competitive price and prompt delivery made it a real pleasure to use
CreationWatches.com as supplier

Thumbnail of user antonijok
Croatia
1 review
0 helpful votes
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June 23rd, 2019

I have received my Seiko in perfect condition, great product and fast delivery to Europe.
Highly recommended, nice service and will shop again! Thank you

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Antonijo,

We are pleased that you loved the watch purchase from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user wh46
KR
1 review
0 helpful votes
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October 18th, 2019

Free international shipping is very good merit comparing to other online shops. But that was even quite fast with safe packaging.and with immediate feedback.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Customer,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user bhaveshp9
India
1 review
0 helpful votes
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October 18th, 2019

This was supposed to be duty free, but unfortunately dealer had made original value bill, not gift pack. And that cost me at more than what i could have at local price. No happy with poor service.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Bhavesh,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

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Thumbnail of user jasonc29
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