• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 17th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user franka191
Belgium
1 review
2 helpful votes
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June 7th, 2019

When visiting the site, you get an overview of beautiful watches with excellent prices. What is never mentioned, unless you read the terms and conditions, is that import taxes can occur. I also wasn't informed that the shipment country was Singapore. Result was an extra charge of 41 on a watch of 80 (50%!) what is on average the price I would have paid in my country (and I would have had 2 years of warranty). Why not shipping from a European hub or, at least, adding a clear message (with a cost estimation) of the additional cost. I even doubt that this is legal behaviour...

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Frank,

We are pleased that you loved the watch.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user anttis
Finland
1 review
0 helpful votes
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May 30th, 2014

My shopping experience with Creation Watches was extremely smooth and effortless. The delivery arrived within 4 days from my purchase, just in time for my brother's graduation party. I'll definitely order from CW the next time around.

Thumbnail of user fulviov
Italy
1 review
3 helpful votes
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January 19th, 2022

After two months I haven't received anything.
I placed my order on Nov 27 and on Jan 18 they still have not a clue of where my parcel is. They wrote to me saying that they have no tracking and they say that I can have my money back just by sending them the watch…that I may never receive.

They've kept on sending me the same email since I asked my money back, then they asked me to edit my negative review (on another platform) giving me a 10% discount voucher for a "future purchase". I am still figuring out if I should laugh or cry about that. My advice is just to buy somewhere else, even if the watch you are looking for is a bit more expensive.

Tip for consumers:
Simply go buying somewhere else

Products used:
None. After 2 months nobody knows where my parcel is and I am not getting any refund.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Fulvio,

Sorry for any inconvenience caused. We always try to give the best service to our customers. As per the tracking record shipment has arrived in Italy, could you please contact your nearest local post once. We thank you for your understanding and patience during this difficult time. Also, we have raised an inquiry with our courier service.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user warrenm28
GB
1 review
1 helpful vote
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October 16th, 2013

I ordered a Seiko Orange Monster from here, I was a little sceptical at first but it arrived within four days and the watch was better than expected. I have since ordered another two which both arrived on time and I am also vey pleased with them. I just cant make my mind up but when I do I can sell them on again without loss as they were a good price in the first place. The watches are dispatched very quickly and you are provided with detailed tracking, they are even on the move over the weekend. Ordered on Friday, arrived Monday. :)

Thumbnail of user gusm28
GB
1 review
0 helpful votes
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December 5th, 2015

Saw some doubters on a few forums. My order for a Seiko Divers watch took 4 days from order to delivery in the UK. 100% genuine item with Seiko box, warranty and booklet. Excellent communication from Vanya and Raul, cannot recommend highly enough.

Thumbnail of user andreww760
GB
1 review
14 helpful votes
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May 12th, 2020

I have had the unpleasant experience of falling for this scam company. If you are considering purchasing from creation watches my advice is, set fire to your money. The outcome is the same and you won't experience the stress and frustration of constantly emailing these people only to realise you've been had.
If you're still considering purchasing from these people then please get in touch with me and I'll sell you some fresh air from Yorkshire. We don't use any packaging to protect the environment and I'll employ sally and Vanya to deal with your rage after you finally realise you've been robbed.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Andrew,

We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. And email address that would have been associated with your Order. We will ensure that your issues are addressed.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user stephenm101
GB
1 review
1 helpful vote
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November 1st, 2015

I am cautious when purchasing on line and check reviews. I analyse the reviews as you often see just the extremes on reviews, you need to view how many damn the company versus the good reviews it is a balance. How long company has been trading and the names that come up are also important.
When I did this with Creative Watches initially there were some concerns but they look to have learned over time, mine came in an original box with all the right paperwork. The people resolving problems remained the same the company appeared to grow and prosper so I decided to take the risk and ordered a Seiko Black Monster watch in the early hours of Wednesday morning. By the time I got up it had been dispatched from Singapore and I was able to track its progress till I received it at noon on Friday in the UK. The product was well packed and clearly exactly as it should be and I know a fake if I see one. Bargain Saved £307 thank you Creation Watches I will recommend you. Stephen Matthews UK

Thumbnail of user giorgosk1
Greece
1 review
0 helpful votes
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March 23rd, 2015

I ordered a Seiko Sarb033 on 10 March and it was sent to me with EMS Express from Japan the following day. The watch delivered to me within 7 days (including a weekend). I really appreciated that Creation Watches marked the package as a gift with no commercial value and so I did not pay any extra taxes for import. The watch itself is brand new and fantastic and it was nicely packaged. Thanks for the great shopping experience. I will certainly recommend Creation Watches to friends! - Giorgos K.

Value
Shipping
Quality
Thumbnail of user markv56
GB
1 review
0 helpful votes
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February 28th, 2017

I have just taken delivery of a Seiko SRP777J.
Your website works like a dream.
Your images / descriptions / search functions are very very helpful.
Your prices are very competitive.
The fact that you offer the choice of regular mail or DHL included in the price is fantastic. The watch was in my hands in Europe 4 and a half days after I ordered it, with a weekend in between.
Being able to pay by PayPal in the currency of my choice gives me absolute peace of mind. Had you not offered PayPal I would not have purchased from your site.

You will soon be seeing another order from me.

Rgds
Mark

Tip for consumers:
Do not expect your watch to be delivered in a presentation case as watches are shipped in sturdy lightweight cases which help keep down costs..

Service
Value
Shipping
Quality
Thumbnail of user verav12
Netherlands
1 review
0 helpful votes
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June 22nd, 2019

I bought my watch from this website and I saved about 60% of the cost from the original price. I chose normal delivery and it arrived within 9 days, way earlier than expected (10 to 14 days). It was packaged really secure and everything was included. I'm really satisfied with my purchase and I'll definitely order from them again.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Vera,

We are pleased that you loved the watch purchase from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user hby
Malaysia
1 review
0 helpful votes
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October 21st, 2016

Bought 2 watches from creationwatches.com. The watches are original and comes with warranty. Their prices are very competitive.
I paid by Paypal and the watches were shipped from Singapore (where they are based) the very next day.
Shipping was free via DHL which is incredible.
I would highly recommend creationwatches.com to anyone looking for authentic watches at great prices

Thumbnail of user gordond9
GB
1 review
0 helpful votes
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January 4th, 2016

Thank you again for an easy and fast experience. The watch is great and the delivery was lightning fast. Don't change a thing! I will be getting an Orient M-Force in red as soon as I have saved up again to go with my Seiko Monster and the Bambino.

Thumbnail of user stevek44
GB
1 review
3 helpful votes
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August 5th, 2014

I was looking for a Seiko five sports watch and found creation watches to have the best price on the web. The transaction went very smoothly and I had my watch within three days! Great service and would highly recommend.

Thumbnail of user daniels83
Romania
1 review
0 helpful votes
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February 1st, 2014

Hello, I have just received my new Orient watch yesterday (fast shipping - only 4 days) together with international warranty. Excellent customer service, very good price and genuine watches. I will recommend you to all my friends and my next watch I will buy from you. Thank you! Daniel S.

Thumbnail of user josephs179
Wisconsin
1 review
0 helpful votes
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July 26th, 2016

What a great watch and service. My second Seiko I have purchased from Creation Watches. Great price, delivered from Singapore to Milwaukee, WI in two business days. Watch arrived perfectly packed with all documents in Seiko box with warranty card. The best place to buy watches on the internet!

Thumbnail of user edgara9
Czechia
1 review
0 helpful votes
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January 19th, 2016

This company provides a great platform to buy watches for a great price.
Not only that they have a huge portfolio, they also provide a great customer service.
DHL made some small problems with the shipment but with the help from creationwatches.com it turned out well.

All in all I'm more than only satisfied with this company and the service the provide to their customers.

I really recommend this company if you want to buy a watch for a great price.

Service
Value
Shipping
Quality
Thumbnail of user pauliusr
GB
1 review
0 helpful votes
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December 19th, 2015

Well my shopping experience was absolutely amazing. I took my time looking for price matches and compered a lot of sites such as ebay, amazon, etc. and you guys easily beat them all, it might be not a huge difference but there is a difference and that's what matters. Watch came a few days late, but I have no complaints about that because of the time of the year that I bought it and second reason was that it was sent out by you on time. Really easy to browse web page and a huge variety of products. I already recommended this page to few friends that are looking for watches. Will be coming back for more!

Thumbnail of user davidg382
Canada
1 review
0 helpful votes
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March 21st, 2017

I have been purchasing watches from Creation Watches for few years now. As usual, superfast service and high quality time pieces. I own few watches from them and they are all working perfectly. Also, their response to your questions is always helpful and prompt. As a watch fanatic, I'll keep ordering from Creation Watches.

Thumbnail of user celinet2
France
1 review
0 helpful votes
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December 19th, 2014

I want to said you a BIG thanks.
It's my second order and the service, price, shipping, quality are just perfect.
I have received my second watch by DHL without more charges and very quickly (for christmas). Be sure, I really appreciated your help.
I already have an idea about what i will ask for my birthday in Juin.

Service
Value
Shipping
Quality
Thumbnail of user stevec69
California
1 review
1 helpful vote
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January 16th, 2014

>
> Shopping with Creation Watches was easy from the start. Informative website,
> great selection and the very best prices with fast free delivery and superb
> communication all the way along made for an enjoyable purchase experience. I
Will be buying again from Creation Watches and would definitely recommend it to others.

Thumbnail of user johns1100
Canada
1 review
0 helpful votes
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December 22nd, 2015

Thank you Raul and the rest of the people at creationwatches.com. Everything was perfect, professional, and fast! I ordered my watch on Friday and got it Monday and I could not be happier with my Seiko SKX009K2. Amazing price for an authentic, genuine timepiece. You guys are truly awesome!

Thumbnail of user erich977
Pennsylvania
2 reviews
10 helpful votes
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June 19th, 2020

The watch was delivered by DHL. It was very well packaged, came in a timely manner, and was very easy to track. The watch is better than I had anticipated. A professional bearing from beginning to end.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Eric,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user simonw38
GB
1 review
0 helpful votes
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September 13th, 2014

Creation Watchers is like Secret watch shop just down the street, not any watch shop but a world class one stop watch shop! I say just down the street as the speed of shipment is lightning, just as quick as any U. K. Base watch shop. I find Creation Watchers stock all the leading must have watchers of today and yesteryear.
Creation Watchers is simply unbeatable when it's comes down to price, And if it is it's cheaper anywhere else than that would be cause for alarm.
Safe, fun, value for money, friendly service, lighting speed dispatch, and all this from the other side of the planet!
Well done Creation Watchers, I will sure to be back again very soon.

Tip for consumers:
This is an official site, world wide recognition..

Service
Value
Shipping
Returns
Quality
Thumbnail of user larsp2
Norway
1 review
0 helpful votes
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July 26th, 2016

I have purchases watches at two separate occations from CreationWatches now and I am very happy with both. The speed of which the watches are processed and delivered is simply mind-boggling. Great prices, great service and quick delivery, what`s not to like?
I will no doubt use them again in the future.

Thumbnail of user evangelosk1
Greece
1 review
0 helpful votes
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July 5th, 2017

This is the sixth time I purchase goods from Creation Watches. Very good service every time, goods delivered as promised, had no issues with the items I purchased, all of these facts make me a happy customer. I have already recommented this site to others.

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Thumbnail of user jasonc29
David K.

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