• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 17th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user timc115
New Zealand
1 review
0 helpful votes
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May 16th, 2017

Bought a Seiko turtle. Got a price as good as you'll find on the internet and it came really fast, via courier - with cost included with purchase.
Watch is pristine and I have the pleasure of taking off all the plastic films.
Came with smaller plain watch box for shipping purposes, which was fine.
Overall really happy.

Service
Value
Shipping
Quality
Thumbnail of user haukl
Norway
1 review
0 helpful votes
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January 16th, 2019

Ordered products are well packed and arrive within a few days world wide. Great prices and products.

This particular watch is gorgeous, even though 43 mm seemed a little less enormous in reality than on pictures. A great watch

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Hauk,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user kallea
Finland
1 review
0 helpful votes
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August 5th, 2013

I'm very happy with the service I got from Creation Watches. The shipment
Was fast and the watch is beautiful and seems to be working perfectly. I
Could not have hoped for a better shopping experience.

Thumbnail of user giovannim20
Italy
1 review
0 helpful votes
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January 31st, 2015

They are very fast and professional and I am really impressed by the quality of the service. The shipment was amazing, constantly updated by tracking system and... come on... 2 days from Japan to my hand, in Italy! Definitely you must buy from creationwatches.com

Service
Value
Shipping
Quality
Thumbnail of user davidm168
GB
1 review
0 helpful votes
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January 28th, 2014

I'm very happy with my first order with Creation Watches and look forward to buying again from your website. The watch was beautiful and a great price and delivery from Singapore to Scotland took only three working days to travel 7000 miles. Incredible service!

Thumbnail of user samik11
Finland
1 review
0 helpful votes
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July 2nd, 2015

Thank you so much for the extremely quick delivery, and a nice watch. This was my second time buying watches from Creation Watches and I would not hesitate to do it again. The watch arrived to Finland in there days.

Thumbnail of user davidp52
Spain
1 review
1 helpful vote
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September 24th, 2012

. the watch was exactly as ordered and I am very pleased with it. Good value for money. Your web site is very clear and easy to use. Delivery took 5 days. It would have been sooner but the delivery chap had problems locating us. So excellent all round and I would use you again and recommend you to my friends.
David

Thumbnail of user ahmadn8
France
18 reviews
25 helpful votes
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March 29th, 2015

Ordered one item took a week to deliver from singapore to china but considering chinese red tape this is an achievement sure will use them again.

The negative thing the item didn't arrive in original packing although ordered to be.

Tip for consumers:
If you are in china you might understand how great it is that your paypal linked to your unionpay card works with this site.

Service
Value
Shipping
Quality
Thumbnail of user shantanus1
India
1 review
17 helpful votes
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March 17th, 2020

Creation watches provided the option of free DHL shipping to my provided address in India, which I chose. Unfortunately after waiting for more than a month during which time I was always told by Creation Watches that my "watch will be delivered soon", nothing happened. Even DHL stopped responding mentioning a weird clause that my address is "not serviceable". I do not understand why they picked up the parcel at all if the address was "not serviceable". My request to refund my money was also not responded to by Creation Watches. Ultimately I had to complain to Paypal who ruled in my favour and permitted a full refund. I am yet to receive the money in my account, but I believe Paypal refunds take about 2 weeks time to show up on credit card accounts. However Creation Watches failed miserably. They have good watch collection at great price, but they cannot ship properly, so you might end up getting nothing.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Shantanu,

We are sincerely apologize for inconvenience caused to you. We have already sent you on email, so please provide an RTO
Letter request and NOC letter to India customs for approval.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user chrisw2905
GB
1 review
0 helpful votes
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January 13th, 2024

Bought a Seiko automatic watch from these people in November 2023. It worked fine during the day, but always stopped at night, usually between 2am to 3am Always tried to do lots of wrist movement to make sure it was fully wound. Contacted Creation, they said as its new, it would take time to settle-- what a load of rubbish! Takes then ages to reply by the way.
They wanted me to fund the return of the faulty watch, so throwing more money at it. And would they deny receiving it? -so didnt
Now stuck with a new watch which doesnt do what it should
Avoid buying from these people!

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user leifhelgei
Norway
1 review
0 helpful votes
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February 7th, 2017

This was my second purchase from Creation Watches. Very pleased with
Their products and service. Nobody beats their prices! If you are a
Collector of expensive watches, you should ask for original box and
Certificates (adds cost), if you dont care about boxes (like me), dont
Bother.

Thumbnail of user michelb32
Germany
1 review
0 helpful votes
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July 12th, 2017

After ordering a Seiko watch I was surprised how fast the shipment was processed. I had to pay national tax when my national customs handled it but through DHL that was done on line as well. Overall very good and fast handling. Enjoying my Seiko. Thanks CreationWatches!

Thumbnail of user valerioz
Italy
1 review
0 helpful votes
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June 23rd, 2016

Perfect service and support.
I paid via paypal and I was a bit worry in the beginning because I did not receive immediately the order confirmation, but I received it in few ours by email. A full tracking of the delivery door to door keep you informed about all shipment steps. My watch was selected for a custom inspection in Italy, every document was in order and there was no issue at all. I received the watch in perfect condition with the guarantee and its box ordered together.

Thumbnail of user jaynew15
GB
1 review
6 helpful votes
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October 22nd, 2017

Update.
After paying the £40 shipping tax to DHL the watch i purchased for my sons birthday has now been lost.
DHL wont refund they say i have to claim it back from creation watches.
Email creation watches daily and same reply; we are in touch with DHL.
I am really at the end of my tether. No watch and £182 out of pocket!

Thumbnail of user jasonc29
David K. – CreationWatches Rep

All countries levy import duties which the customer has to bear.
This is clearly mentioned in our Terms and Conditions ( http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php) and also in the FAQ ( http://www.creationwatches.com/faq.html) on our website.
However, even with the import duties please let us assure you that you have saved substantially compared to the retail prices for the same watch."
For your next order you can choose Registered Airmail shipping since there is less chance of customs taxes with this shipping method.

Thumbnail of user kenshinx
Singapore
1 review
1 helpful vote
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June 12th, 2019

Order a watch through QOO10 but seller claims price error during sales period so request to top up $100. When I request to cancel my order, seller asks me to cancel from my end. That is ridiculous because I did nothing wrong. By clicking the cancel button, my reputation or scores at QOO10 will be deducted. Irresponsible seller and never buy from them again.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Kenshin,

Please contact to Qoo10 Customer Support.

Best Regards,
Sally

Thumbnail of user thierryg2
France
1 review
0 helpful votes
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August 9th, 2016

It is the 6th watch I bought from creationwatches.com.
As always:
- very fast order delivery: ordered on Thursday, received at home on the next Monday in France, with DHL tracking all along,
- Seiko watch received exactly as described and genuine,
- One of the best price online for this watch.
I do really recommend this watch seller.

Thumbnail of user brucep41
GB
1 review
0 helpful votes
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July 12th, 2016

The Creation site was mentioned in a video watch review so I looked it up and was immediately impressed by the range of watches on offer, the excellent presentation and detailed descriptions of each individual piece. The prices, also, were very attractive!
I have now purchased several watches from Creation and have been very happy with the speedy and efficient service, the excellent packaging and the ability to track progress all the way from Singapore to my home in Liverpool, England.
Bruce Prince

Thumbnail of user drs49
Norway
1 review
2 helpful votes
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December 13th, 2016

As always, buying watches from CW is an absolute pleasure.
The efficiency, prices and delivery is next to incredible. I recommend this
Site to all of my friends that share the same interest in watches. It is incredible that this site is not more famous.
After payment, the goods are shipped and tracked almost immediately.
I have bought a lot of watches from CW and will not stop in the future.
Once again, thank you for excellent service and professionalism!

Looking forward already to my next buy!

Thumbnail of user ambers26
Idaho
1 review
1 helpful vote
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September 17th, 2015

I just received my new watch and I was very impressed with the overall experience and quality. I was a little nervous ordering online at first, but after reading their guarantee I felt more at ease. The watch was exactly what was described- authentic, no scratches, brand new. You will find the best price here compared to any other site.
I was able to track the shipment and my watch also arrived quicker than expected. I was very impressed; we will be ordering again and referring others.

Thumbnail of user girtsk
Latvia
1 review
0 helpful votes
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September 20th, 2016

I ordered Orient dress watch from this site with a really good discount. The surprising thing was the super fast delivery to my country. Of course the watch itself was of really good quality, and well presented in original box. I recommend Creationwatches to anyone looking for a good deal on a timepiece. Will be back soon ordering another one! :)

Service
Value
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Thumbnail of user nenadv1
Serbia
1 review
0 helpful votes
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June 28th, 2017

This is my first purchase from creationwatches, but not the last one, that's for sure. I am very satisfied with it. The watch is awesome, look better than at the picture, all in all, fantastic product. Very fast shipping! Customer service is at the highest level. I will recommend this vendor.

Thank you very much, and best regards.

Thumbnail of user johnm69
Australia
8 reviews
10 helpful votes
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November 8th, 2011

I have made several separate purchases from Creation Watches and have found them to be very reliable. While there was a problem with my second order it was solved the day after I brought it to their attention. The best test of a business is how a problem is handled. CW have genuine watches at low prices and good customer service. Highly recommended.

Thumbnail of user charmainem
GB
1 review
0 helpful votes
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December 30th, 2014

Exceptional service genuine quality watches for an amazing price. Quick and easy process. The shipping time is reasonable and was very pleased with my product when I got it. It was a watch for my boyfriend and he really loved it. Definitely will shop here again.

Tip for consumers:
I recommend this site, you may be a bit apprehensive because it is top end designer watches for discounted prices, but I assure you it is all genuine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julidec
Romania
1 review
0 helpful votes
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April 14th, 2015

The watch arrived super fast. I placed the order on a Tuesday afternoon and three days later it was here, well packed and in perfect condition. Had a small glitch in communication with DHL due to a local holiday and the team of Creationwatches assisted me with this minor issue. Really happy with the purchase.

Thumbnail of user amirg17
Israel
1 review
0 helpful votes
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July 5th, 2017

I bought my first watch from CreationWatches after reading countless recommendations and I am happy to report that they were justified indeed. CreationWatches were very quick in shipping the watch and answered my inquiries with dedication regarding the shipment. The watch itself arrived itself in top shape, a new model from November 2016. I am very pleased with CreationWatches and I'll certainly buy from them again.

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Thumbnail of user jasonc29
David K.

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