• CreationWatches

CreationWatches

Write a Review

Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 17th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
94
See all photos
How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

Rating

Timeframe

Other

Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user jeremyb42
GB
1 review
0 helpful votes
  • Send Message
December 22nd, 2014

I can quite honestly say that Creation Watches exceeded my expectations with the service, speed of delivery and price of this watch. Many thanks, it was a great experience and I will shop with them again and recommend to my friends and fellow watch collectors.
Thanks for everything and keep up the brilliant work!
As a UK customer, I was slightly concerned about delivery from overseas etc, but I can categorically say that you can buy from them with 100% peace of mind.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vienp
France
1 review
0 helpful votes
  • Send Message
December 1st, 2015

Really happy with those 2 Citizen watches. And surprised that I got them so
Fast, quick shipment from Singapore to France.
It was my first purchase on "Creationwatches" and it was a good experience.
Good price for this kind of quality and a good follow up with the customer service.
I will probably purchase more watches :)

Thumbnail of user stephenw21
Australia
1 review
0 helpful votes
  • Send Message
October 4th, 2012

I was surprised to find such a solid and dependable watch site online. Not only are the details and displays very clear (believe me some sites are not) the whole operation from viewing to checkout went very smoothly as did the delivery. 5 Stars from me would have been very well deserved, had the watch arrived perfectly fully charged and with the correct date and time on it. As it was, I would still give it 4.9 Stars. From ordering to receiving took about a week, but this may have more to do with the Australian Postal Service because I was thinking that 3-4 days would have been about right. I am delighted with the whole transaction and will definitely buy from Creation Watches again.

Thumbnail of user jonathanw847
New York
1 review
1 helpful vote
  • Send Message
December 31st, 2022

They shipped my purchase to another state. I wrote a number of very clear emails and received the same form response that didn't address the problem.

It's hard not to think this company is not legit. The phone number listed on their website never works and their listed NYC address is an apartment building.

Tip for consumers:
Avoid this company, they will not deliver your product and their customer service stone walls you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Jonathan,

Thank you for sharing your experience with us.

We always try to give the best service to our customers. We regret the inconvenience caused to you.

We have checked that we have shipped the Order according to your provided correct shipping address in the order only.

We have also followed up the matter with the postal service from our end and according to the latest postal update, the order has also been delivered to your shipping address as well.

If you have any query please contact us at contact@creationwatches.com

Best Regards,

Sally

Thumbnail of user steveny54
Hong Kong
1 review
6 helpful votes
  • Send Message
December 16th, 2019

Price is good and it's shipped out within a day after my order! Shipping is fast also while compare with others.
It's very well packed with all the instruction manual and warranty information. Everything is just good!

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Steven,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user albertoh27
Switzerland
1 review
1 helpful vote
  • Send Message
October 17th, 2014

Creation Watches is a must for every Japanese Watches lover. I have purchased two and will undoubtedly repeat. Prizes are simply incredible, watches are quickly and efficiently packed and shipped and you can keep track of your order at any time, with no shipping cost added. With a very low cost I feel treated with efficacy and respect. Bravo!

Thumbnail of user floozb
France
1 review
0 helpful votes
  • Send Message
June 6th, 2017

I ordered a watch at the beginning of last week, it arrived a few days without incident or additional costs. I recommend this website which ensures a serious follow-up and offers authentic quality watches. Very professional, I recommend.

Service
Value
Shipping
Quality
Thumbnail of user kevinp276
Ireland
1 review
1 helpful vote
  • Send Message
September 27th, 2018

Great prices and service, fast delivery. Despite the Irish postal system taking 3 weeks to release the watch (without charge!), they sorted it out in the end and I am extremely happy with the watch. Will buy again.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Kevin,

All the watches we sell are below market price as we do not have to spend on glitzy expensive showrooms. Our packing section and our courier partner are both pleased with your appreciation of their hard work. We look forward to serving you again in the near future.

If you have any query please contact to us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user kel1561
Singapore
1 review
0 helpful votes
  • Send Message
November 24th, 2014

The watch is received promptly with no issue. The packing is good and full
Package available. I'd simply sounded off a promotional email and initiated the purchase for my
wife.And she's very happy with the nice Citizen titanium watch (was surprised on
How light it is!)
I think the website and delivery service is very well organized and prices are competitive.

Tip for consumers:
Happy browsing!

Service
Value
Shipping
Quality
Thumbnail of user petert79
GB
1 review
1 helpful vote
  • Send Message
September 17th, 2015

I ordered my seiko skx007 on Thursday and it was delivered Monday. Amazing delivery service from Singapore to England. Free postage no custom charges (item listed at a $21 value). Best prices in the world. I will be ordering again. Thank you creationwatches

Thumbnail of user bradh68
Canada
1 review
0 helpful votes
  • Send Message
July 11th, 2017

Recently purchased a new Seiko SKX007J from Creation Watches. Very smooth transaction. The DHL shipment came when they said they would with up to date status reports. Watches was in original packaging and was perfect.

Will be buying from them again soon.

Great shopping experience.

Brad Harrison

Thumbnail of user ashc5
GB
1 review
0 helpful votes
  • Send Message
October 8th, 2014

What can I say service excellent, speed of delivery exceptional, watch skx009j fantastic delivery took 4 days including the weekend to the uk! If your thinking of spending your hard earned money at cw worry not. Personally in future all my watches will come from these guys!

Thumbnail of user clause1
Denmark
1 review
1 helpful vote
  • Send Message
August 18th, 2014

I received a damaged watch from them (DOA), and they refused to accept their own return policy... For further information about this case, please visit this link below:

http://forums.watchuseek.com/f71/creationwatches-com-bad-story-*******.html

Tip for consumers:
http://forums.watchuseek.com/f71/creationwatches-com-bad-story-1070776.html

Service
Returns
Thumbnail of user antonn7
RU
1 review
0 helpful votes
  • Send Message
October 20th, 2016

Orient Star SEL*******W0
Bought in this shop (http://www.creationwatches.com) finest quality watches! The original article! Pleasant communication with employees store! Free and fast shipping! Before me in Russian goods reached 13 days! I would buy this product again! I recommend to all!

Thumbnail of user giusepper2
Italy
1 review
0 helpful votes
  • Send Message
October 29th, 2014

Excelent service, good price, the watch arrived in perfect conditions and in 3 working days. I am very happy with you. Orient brand was a nice surprise for me, quality is comparable with premium watches of thousands dollars.
Thank you
Giuseppe

Service
Value
Shipping
Quality
Thumbnail of user koheis
California
1 review
0 helpful votes
  • Send Message
June 11th, 2015

Just made my second purchase at Creation Watches after a fantastic shopping experience the first time, and they certainly didn't disappoint!
Delivery: I placed an order for the watch at 4pm Monday and it was at my door at 11am Thursday. Considering it's almost an 8 hour flight from Singapore to Tokyo, this is very impressive for free shipping. I've never had any other overseas seller ship their item so fast without charging extra for it.
Packing: The watch came in the genuine manufacturer box, which was securely packed in a cardboard box with additional styrofoam filling for protection. International warranty card was included with the purchase date and the seller name stamp on it. The watch itself was in perfect condition. My experience here is consistent with my first purchase.
Overall I am very happy with my purchase. Thank you Creation Watches, I'll shop again!

Thumbnail of user ls117
GB
1 review
0 helpful votes
  • Send Message
September 21st, 2016

Ordered a Casio G-shock Rangeman from
Creationwatches and received it in just over a week. The watch itself is perfect and was way cheaper then other retailers on the next. Look forward to doing business again with these guys soon.

Thumbnail of user mikef53
GB
1 review
0 helpful votes
  • Send Message
May 24th, 2014

Brilliant communication and product as deacribed. Delivery and tracking process was super. Will definitely order from creation watches again. If only all retailers were like these guys. Thanks again for a smooth transaction

Thumbnail of user roberts146
Oklahoma
1 review
1 helpful vote
  • Send Message
November 7th, 2013

Great watch, great price, ordered on a Monday, received Friday morning. Singapore to Oklahoma City, USA in four days! Had a question before buying watch, email was answered in 24 hours. Third seiko watch since August, all have been in perfect condtion, no shipping issues. Very happy customer. Will purchase from Creation Watches again.

Thumbnail of user francoisj3
France
1 review
0 helpful votes
  • Send Message
November 8th, 2016

I received the wrist watch yesterday and I am glad to tell that I like it very much. It is my first order to this company and I would say packing conditions and delivery service are efficient. I decided to order because of attractive offers and good reputation on line among customers. I will come back for sure for a next watch purchase.

Thumbnail of user stevee577
Virginia
1 review
0 helpful votes
  • Send Message
October 1st, 2021
• Updated review

I got the email (attached) from Creation Watches. Unfortunately, instead of accepting there was an issue they claimed they are correct. They state that the shipping they charged was a "Remote area shipping expense". As for the wrong watch being sent they simply stated that it is a issue with the picture color. As can be seen in the attached pictures, Casio has two different versions of this watch. One Ivory and one White. They show the white on their site and list the dial color as white yet they sent the Ivory.
They are more concerned about getting the review changed than solving the issue.

Service
Value
Shipping
Returns
Charged shipping and got wrong watch
September 30th, 2021
• Previous review

Before shipping, I received several emails asking for confirmation of my credit card and address.
Had this process been explained on the site, it would have been fine.
Instead, this appeared to be a phishing scam requiring additional contact to confirm its validity.

Then, according to the site US orders would be shipped free two day FedEx.
Instead, watch was shipped DHL from Singapore and I was charged $8.
When I had not received any shipping info, or the watch, after 8 business days I sent an email asking for information.
Instead of receiving any real help all I got was a email stating it has been shipped.

When I did get the watch, I found it was not the watch the site described or that I ordered.
The watch shown and described on the site has a white dial as I wanted.
However, the one shipped was the one with a ivory dial.

Finally, feedback I left on the site was deleted to prevent any negative reviews showing.

Based on the poor service and communication I have received so far, I am not going to waste my time trying to return the watch.
I do not believe I would ever see a refund or get the correct watch.

Service
Value
Shipping
Quality
Thumbnail of user andersl5
Sweden
1 review
1 helpful vote
  • Send Message
September 17th, 2014

Overall good handling.
Fast delivery.
Good package.
The Orient Airdiver Watch (which looks amazing) works well, lose 4 to 5 seconds per day, I Thinks thats good for an automatic Watch.
The only (minor) drawback is that DHL might charge you for customs fee, not much but anyhow.

Tip for consumers:
Note DHL might charge you for customs fee, not much but anyhow.

Service
Value
Shipping
Quality
Thumbnail of user zisisl
Greece
1 review
1 helpful vote
  • Send Message
October 31st, 2013

Hello from Greece. I ordered the Seiko Orange Monster Dive. I just received my watch, excellent service, Absolutely the best internet buying experience ever! Will certainly use again. Oh and watch was as described - great! Thanks Zisis!

Thumbnail of user nataliej83
GB
1 review
13 helpful votes
  • Send Message
November 10th, 2019

I ordered a Citizen Calandrier for my husband's Christmas present, at an amazing price. It came in the original box in perfect condition and arrived 3 days early. I was expecting to receive an email from DHL asking for import duties, which I had budgeted for, but this didn't happen, so all good. I would definitely use this company again.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Natalie,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user nielsr9
Germany
1 review
0 helpful votes
  • Send Message
November 30th, 2016

Hello All,
Thanks for asking. Yesterday I received the watch. The purchase was in a perfect condition. It was easy to order and proper introduced on your website. Specially as European is your website for me interesting (collecting Seiko watches) as I can order Seiko Models which are not to get in European stores. Yes I have to pay some taxes but in the end I get what I want. It was the first time I ordered with Creation Watches and I consider it definitely again for an watch order.
Thank You very much.
Best Regards
Niels

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jasonc29
David K.

How do I know I can trust these reviews about CreationWatches?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CreationWatches?