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CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.
The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!
Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.
I bought a Seiko watch from 'Creationwatches' aka 'Downunderwatches.com' aka 'Citywatches.co.nz' a few days before Christmas after checking productreview.com.au (3/5), trustpilot (4.5/5), sitejabber (4.7/5) which would lead you to think that it would be OK to buy from this company.
They have a refund policy on their website of 30 days. I reached out to them and after taking pictures of the watch and emailing it back to them as requested, they asked me to send the watch to
Name: SE020 IDS Company
Address: Unit 2/38 Zakwell Court, Suite SE020,
Coolaroo, VIC 3048, Australia
I sent it via Express post with a tracking number - the tracking number shows that it got there 14th Jan. At this point, I still thought everything was fine. Long story short, it took several emails and me following up to get a refund - it's March. I did get the refund, so I have increased the star rating from 1 to 3.
We have been ordering watches from CreationWatches.com for over 2 years
Their service is very Prompt & Efficient
Their Watches are Genuine & Original…all watches come with Manufacturers Standard International Warranty
Express shipment via DHL to AUSTRALIA ( with live tracking updates via email or SMS)
Have purchased 6 different watches in last 2 years….
Very Competitive Prices compared to other online sellers
Very Reliable
Very happy with them so far…. No Complaints…..
My watch arrived yesterday and I am so pleased! It was less than 48 hours from order to delivery and the service was great. I will definitely be using creation watches again! Thanks
From the beginning to the end, my experience as a buyer with creationwatches.com has been excellent: low price, perfect communication, very quick delivery.
Really an excellent seller!
It looks stylish. It is perfect watch for casual and formal dress from Creationwatches.com. Strap quality is too good. With eyes closed, you can chose this product
No order confirmation received, E-Mailed 3 times, no response and none of the telephone numbers are working. Not sure what is happening with my order, becoming concerned.
Dear JH,
We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. And email address that would have been associated with your Order. We will ensure that your issues are addressed.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
The radio controlled Citizen arrived very fast within 4 days including the weekend and in perfect condition.
It is a beautiful watch with perfect aligned second hand.
Great services. I received my order very quickly and in perfect condition. Besides, the price was very attractive and there is a lot of beautiful watches available.
Shopping experience was excellent. Free Shipping was extremely fast and the product as described. I will highly recommend your store to anyone looking to buy a watch.
I purchased a beautiful Orient watch for my wife, and I'm pleased to say it arrived quickly and in perfect condition. I'm yet to give her the gift, but I'm sure she will be very happy! Thank you.
Very disappointed with this company, ordered watch as a present it arrived damaged. Got in touch by e-mail as the phone line for UK is just an answering service telling you to email them. Email got passed to someone called Justin who told me all watches are checked prior to being dispatched. After a number of days emailing he finally said I could return for an exchange, this was a Xmas present for my husband. Anyway, watch cost £14.73 to return and according to my tracking arrived in 5 days but according to creation watches it was about two weeks by which time there was no watches the same type in stock. I got told that I would get the delivery charge refunded "shortly" this was over a month ago! So now I have no watch and am £14.73 out of pocket. The customer service is atrocious. The website showed that the watch was in stock so I ordered it again, money came out if bank then next day I got an email telling me that sorry watch is not in stock and we will refund you shortly. This is the worst Internet company I have ever dealt with.
Hi, we are really sorry for this inconvenience. We have refunded you full amount except £14.73 because we can't refund you more than what you paid in the system of the credit card processor. We will give you a store credit for £14.73.
The Seiko was my fourth purchase from Creation Watches and is to be a birthday present for my eldest son.
> I am delighted with the swift shipment of the Solar Divers Chronograph and also the quality of the watch itself.
> The dial is perfect, the bezel crisp and smooth, as I expect of Seiko Divers and I think he will be delighted and feel he is a very lucky boy indeed!
> Many thanks Raul and all at creation Watches - I have no doubt I will be shopping with you again in the near future. Kind Regards Mark
My online order arrived in good order and at a great price. Creation had a good selection of watches including the SRP779 J I wished to order. The shipment arrived quickly via DHL to the United States. I would certainly order again from Creation Watches.
I was very impressed indeed with the sheer speed and delivery of my watch that
Reached me in perfect condition. My watch is the Seiko Monster Automatic SRP307K1 which is a very good looking watch with a nice big chunky size. Incidentally, I have two 5M62 Seiko Kinetic Diver's Watches which I have to say are extremely accurate to within a second or two per month. However, one thing that I was surprised to observe with my new automatic watch is that it has gained about 10 seconds within a few days. After appropriate research via Google, it appears to be a known feature that all automatic watches are much less accurate than other types of mechanisms, however I can live with that now that I am aware if this. The team at Creations also promptly confirmed the above and have been extremely helpful and asked if I am happy with my purchase. Having said all of that, I am extremely pleased with my watch and could thoroughly recommend Creation Watches.
Truly an excellent service. Difficult to obtain watch at a great price and lightning fast shipping from the other side of the world. Will look to buy some more watches from you.
The service from start to finish was excellent, the watch exactly as described and the delivery time was outstanding, I cannot speak highly enough of this company very many thanks. Graham Tyler.
Great service from Creation Watches. I recently ordered a watch and it was delivered too quickly, only two days after the watch departed from Singapore. It fulfill my expectations! Thanks for all!
I have ordered several watches from Creationwatches. They ship orders really quick, they have the best prices and a great customer service! Thank you once again!
Great customer service and ultra fast shipping. The watch I ordered came exactly as described. I am very happy and will do business again with creationwatches
Keep away from them!
Awful customer service
Everything is OK till your watch gets faulty... then the interesting part comes.
I wont buy anything from them
Seiko Chronograph Watch
I am very pleased all round and would not hesitate to recommend Creation Watches.
I am very please with the watch itself, it arrived very very quickly, the packaging was good and the price was excellent. Although the Seiko case would have cost extra, I was very impressed with the Standard Case which was included in the price.
It was the first time I ordered from Creattionwatches and it will not be the last. I put the order on Friday and received it on monday. Amazing! I couldn't beleive it will go so fast, well packed and no problem with customs. The watch is wonderful and the price so nice. I will recommend for sure your site around me
Creation watches will help you give affordable Japanese watches to your friends and family as gift no matter where you are in the world. You could be far far away and in a somewhat remote country and DHL will still deliver the watch to you within 5 working days. From Creation Watches, at least you will know that the watch is authentic and made in a Orient, Seiko or Citizen factory in Japan or in one of their overseas factories. I cannot recommend them enough, especially this watch, Orient FEM7J009h9-- go see this one on youtube and type in "Orient FEM7J009h9."
Johnny C.
I have used Creationwatches several times and I am impressed with their service and quick delivery - the watches are sold at a great price. I will for sure use them again.
The watch is very very very cool:-)
This fabulou SRP701 is my second seiko ordered to CW and probably not the last one.
Quick envoice and good price... two reasons to claim CW 's the best...
Thanks for all
Cedric (France)
Gain trust and grow your business with customer reviews.
Dear Kim Pham,
We sincerely apologize for the inconvenience caused to you.
We confirm your payment has been refunded and should appear in your
Paypal statement in due course. Also we have sent you payment refund proof via mail.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally