• CreationWatches

CreationWatches

Write a Review

Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
94
See all photos
How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

Rating

Timeframe

Other

Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user williaml46
KR
1 review
1 helpful vote
  • Send Message
January 23rd, 2014

I have used Creation Watches based out of Singapore for two purchases so far: a Seiko 5 and an Orient Mako. Customer service has always been swift and cordial and shipping to me here in Seoul has been lightning fast -- about two or three days covered by Creation.

They have an excellent selection of high quality watches at better than reasonable prices. Their line of Seikos is especially impressive. I would recommend anyone who is interested in middle to top end watches of this nature to visit Creation. My two purchases are exactly what I expected, if not better.

I have dealt with other Singpore and Hong Kong dealers of the same nature and no one can compete with the professionalism and efficiency of CreationWatches. I will definitely continue to go back to them for all of my watch purchases in the long term.

Thumbnail of user rammill
California
1 review
14 helpful votes
  • Send Message
February 1st, 2020

My first experience with Creation and everything went smoothly. I admit I was a little hesitant at first about ordering but now I'm glad I did. They have an awesome selection of watches at unbeatable prices. Some models that either you can't find in the U.S. or are already sold out at other retailere. I got me a Citizen NJ0090-81E automatic with sapphire crystal. BEAUTIFUL. That's all I have to say. Came brand new, pristine (not a scratch or fingerprint on it), I was also able to verify that it was authentic.

Ordered on a Friday, shipped on a Monday, received on that Thursday morning. Less than a week turnaround. Well-packaged and super secure. Came in the Citizen box (which I paid a little more for), and the whole watch was lined in plastic for protection. Just AMAZING. This is my first Creation purchase and it won't be my last.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Rammil,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user stephens66
GB
4 reviews
8 helpful votes
  • Send Message
July 8th, 2014

Just bought a Seiko SKX007J from creationwatches, I did some digging around online before hand to satisfy myself that the offer wasn't too good to be true and after reading good reviews I bought the watch. The watch arrived within a couple of days and is exactly as described, an authentic brand new Japanese made Seiko, came in a Seiko box with instructions, was well packaged. I was impressed with the constant updates from creationwatches regarding my order and for that matter from DHL for the same reasons. I wouldn't hesitate to buy again from this company or recommend it to friends. If you're worried that they are selling plausible fakes... don't be, I've owned the same watch previously and it is genuine. I'm naturally very happy with it.

Thumbnail of user dominiquef1
France
1 review
1 helpful vote
  • Send Message
September 16th, 2012

The product is absolutely conform to my wish. More over the reception was in 48 h "bravo". My Citizen was in its original box with using manual of 2 cm high and the international garanty.
It has been very difficult to me for finding a default: after same thinking and for joke: the watch was not at the French time!
Pour conclure je recommande ce marchand.
Best regards
Dominique

Thumbnail of user michaeld64
GB
1 review
1 helpful vote
  • Send Message
August 22nd, 2013

I have received my watch and I am extremely pleased with it. I have been impressed with the service I have received as I had a problem with my order (my fault) that was sorted out quickly and courteously by Nate and Sally, The correct watch then arrived promptly. All in all very impressed and I would definitely shop with you again.

Thumbnail of user pedroh19
Spain
1 review
0 helpful votes
  • Send Message
May 14th, 2016

Very nice watch in stainless steel.
It has outstanding quality and looks like a luxury watch.
It is water resistant 200 meters.
It has day of the month indicator. Its bezel is rotatable with extreme softness.
The buttons are threaded and very nice.
In my wrist, this watch is very good.
Fully recommended.
Creation Watches i a big store. I´m happy for may new watch.

Thumbnail of user jinnyf
RU
12 reviews
32 helpful votes
  • Send Message
May 13th, 2012

I enjoyed using this web-site. I ordered Seiko Solar Chronograph Divers watch for my husband and the order arrived right in time. I was very anxious about prompt delivery as it was a presant for his birthday and they didn't fail me.
I was also pleased with the customer service, being notified about the status of the order and delivery via e-mail is very handy.

Thumbnail of user rigobertos9
Canada
1 review
5 helpful votes
  • Send Message
January 24th, 2018

I regret dealing with CreationWatches.com, I purchsed an Invicta watch, order indicated 10-14 days delivery via DHL Express to Canada, time past and I contacted CreationWatches.com and they updated the order 3 weeks later saying it as sipped via SingPost and will deliver 3-4 weeks, I am now close to week 5 and not yer received.
This company is purposely misleading customers with the information provided prior of ordering.
Their customer service is extremely poor as it seems like an automated machine answering the requests, you will never get an straight and clear answer.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

We always try to give best service to our customers, we regret any inconvenience caused.
The Countries where we offer Free DHL Shipping, the order total needs to be greater than US $75. If the total is less than US$ 75, we will send the watch by SingPost. The SingPost shipping usually take around 3 to 4 weeks to deliver the watch but we regret for late delivery, we are working with SingPost please be assured the watch will arrive soon.

Thumbnail of user thomasa28
Norway
1 review
0 helpful votes
  • Send Message
March 31st, 2014

I reveived the shipment after six days. Both watches look even better than I expected. I'm very satisfied with the price, the speed of the shipment and the quality of the products. I'll buy more watches from this website in the future, as well as recommend creationwatches to friends.

Thumbnail of user ondrejp
Poland
1 review
0 helpful votes
  • Send Message
July 18th, 2017

Everything was ok with the purchase. It was my second experience with CreatioWatches and I was again very satisfied. Watches are working perfectly and looks awesome. I can recommend this shop to everybody.

Thumbnail of user gaganjeets
India
1 review
0 helpful votes
  • Send Message
December 7th, 2016

I purchased watch from Creationwatches.com for the first time (Seiko SPC079p1), watch is as good as I would have bought it from showroom. I saved near about
(47-50)% of the total value. They provide in-house warranty of 2 yrs. I would recommend them.

Cheers!

Thumbnail of user jonv12
GB
1 review
0 helpful votes
  • Send Message
November 17th, 2014

Thank you for the safe and prompt delivery of my SNE109P1 Seiko divers watch. Your easy to use and well laid out web site made selecting and ordering my watch simple. The watch was well packaged and I am wearing it as I write this. You provide a great service and I love the watch. Thank you,
Jon V

Service
Value
Shipping
Quality
Thumbnail of user andym74
GB
1 review
0 helpful votes
  • Send Message
April 10th, 2015

> Got my watch today. I was amazed at how quickly it was delivered considering
> it came from Singapore. I'm very happy with it and couldn't be happier with
> the service. I've already recommended your site to a few friends because of
> this. I would definetly buy from your web site again.

Thumbnail of user markw271
New York
3 reviews
0 helpful votes
  • Send Message
February 18th, 2017

I had several purchases with them via Amazon. The shipping and packaging corresponds with the said in the order, and yet I had no concerns for quality or damaged good. Casio PRG-270 right now and serving me for 3 years already.

Thumbnail of user mujtabam
GB
1 review
2 helpful votes
  • Send Message
October 25th, 2017

Site says 10 to 15 days by singpost noe creation replied "roughly 3 to 4 weeks" rubbish service. Ask any question reply will be the same "roughly 3 to 4 weeks, i asked about 10 to 15 days delivery they are promising by their site n y after 8 tracking number says that ithem is not physically received. Creations answer is same" roughly 3 to 4 weeks... "

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Watches have been sent by SingPost Shipping usually take around 3 to 4 weeks to deliver the watches.

Thumbnail of user danielc204
Oregon
2 reviews
1 helpful vote
  • Send Message
July 11th, 2017

My order from Creation Watches came from halfway across the world in less than three days. The watch I received came in its official packaging and with all necessary paperwork, and was the exact item I had ordered. And it was a bargain no less! I couldn't be happier with my purchase.

Thumbnail of user robertp74
Massachusetts
1 review
1 helpful vote
  • Send Message
September 2nd, 2014

Bought a watch (Hamilton H******* Khaki Field) in December 2013 from CreationWatches through Amazon. The watch started losing time (2-3 minutes a day) shortly after receiving it. Sent it back to CreationWatches for repair in January 2013 and I am still waiting for the watch. Don't buy from CreationWatches. If your watch breaks while under their warranty, they will not repair or replace it.

Tip for consumers:
Don’t buy from CreationWatches. If your watch breaks while under their warranty, they will not repair or replace it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardm221
GB
4 reviews
3 helpful votes
  • Send Message
December 12th, 2016

Bought a Sieko which didnot work. They told me to take it to a watchmaker but would not pay for the full repair. They are not authorised Seiko retailers so the manufacturers warranty that they stamp is
Worthless. This type of behaviour would mot be allowed in the UK. Aftersales care is NIL. I would never, ever use them again, no matter what the deal is!

Thumbnail of user gabym3
France
1 review
0 helpful votes
  • Send Message
January 27th, 2016

Thanks for everything at creationwatches!

From the order to the shipping, every steps were fast and smooth.

Incredible fast shipping and great communication.

One weak point: the pictures in the website are not very good, the watcges are much better looking in real!

Thumbnail of user najil
Malaysia
1 review
0 helpful votes
  • Send Message
April 5th, 2013

Dear Raul
It was a pleasure and a very good experience dealing with Creation Watches and you can rest assured that i will recommend you highly to all my friend's.
The communication with you was A+ and the speed of postage was again A+ and the delivery as well A+.
Over all i will rate your your company one of the best i ever dealt with through all my year's of internet shopping.
Thank you once again for all.
Regards
Naji

Thumbnail of user constantina
France
1 review
0 helpful votes
  • Send Message
March 28th, 2014

Dear,
Thank for your professionalism, I'am very happy with this purchasing. My order has been delivered from Singapore to Paris (France) in three days.
What to tell about this watch (Citizen Navihawk): it's very beautiful and performant watch. It responds to my excepts. Functions are many and useful. I really do not regret this shopping.
Thanks again for your service.

Thumbnail of user juliang17
GB
1 review
0 helpful votes
  • Send Message
December 4th, 2014

I have bought 3 watches from Creation Watches in the past two or three
> years (2 last week) and I am delighted with the price, customer service and
> fast delivery. I'm in the UK and received my brand new G-Shocks within 4
> working days. I would thoroughly recommend Creation Watches and will use
> them again.

Service
Value
Shipping
Quality
Thumbnail of user matsf1
Denmark
1 review
0 helpful votes
  • Send Message
March 20th, 2017

After have been testing some other sites dealing with watches, this one is the outstanding best. Very easy to order the watch and quick delivery.
I really recommend this site for those who would like to buy a watch to a very good price.The watch has very high quality and I'm so satisfied with the watch.
Brgds
Mats Frid

Thumbnail of user pavelv7
Ukraine
1 review
0 helpful votes
  • Send Message
March 7th, 2017

It was my first experience with creationwatches.com. Watches came new and well packed (and original ofc). I'm happy with my time piece and will recommend your service to my friends, family and any one who wants to buy some great watches. Will be your customer!

Thumbnail of user sujitm3
India
1 review
0 helpful votes
  • Send Message
December 19th, 2019

Invoice No. ******* dated 20th Nov 2019. I was excited and expecting seamless delivery by Creation Watches. Invoice value was INR *******. Instead they mentioned invoice value as US Dollar 7606 in the invoice that accompanied the consignment. This is 35 times more than invoice value. The import duty when levied will be more that the actual invoice value. DHL the courier Agent is not helping either other that asking for different different documents. I feel completely hapless. There is some hope if Creation Watches takes back and resends with correct invoice

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Sujit,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Sorry for any inconvenience caused.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jasonc29
David K.

How do I know I can trust these reviews about CreationWatches?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CreationWatches?