• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user davidt148
New Jersey
1 review
0 helpful votes
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November 16th, 2015

I have purchased from Creation Watches many times and each time your company has
Provided excellent service and fast shipping. I would not hesitate
Recommending your company to anyone who is shopping for a watch and I will
Definitely use you again.

Thumbnail of user miker211
Texas
1 review
0 helpful votes
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September 14th, 2016

I received the watch and am very happy with it. I appreciate that it was delivered without issue and when it was scheduled to be delivered. Price and service were very good and I will likely make my next purchase from you.

Mike R

Thumbnail of user prabhakark1
GB
1 review
0 helpful votes
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June 7th, 2016

Excellent service. Very quick delivery, I ordered on Friday and received my watch on Monday in UK. I am happy with the quality of the watch, authentic and new. However, the watch box could have been better - the citizen box in which the watch was presented was defected. It is gift purchase and hence I would have liked better boxing.

Overall happy with the watch and service - definitely will be buying more watches from CreationWathces. Thank you!

Thumbnail of user vivekr11
India
1 review
2 helpful votes
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June 14th, 2019

I ordered a Seiko SNZG15 which shipped from Singapore to my home country (India). On checkout, there are two shipping options - DHL and Registered Mail, both of which are free. I chose DHL. I was charged 58% of the watch as Import duty from Indian customs. I paid $172 for a watch that was listed as $109 on their website. Import Duty of 58% can never be refunded even if I send the watch back to Singapore. This isn't the first time I am buying something from overseas, in the past I have had a lot of taxable products ship from China, Canada and Singapore. Never had a problem with customs. I'm not sure who is to blame here - DHL or CreationWatches. Either ways, I got ripped off for a watch for which I will not even get a warranty from Seiko. Please avoid this website. Like they say, if it is too good to be true, it usually is.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Vivek,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jims124
Illinois
1 review
0 helpful votes
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January 9th, 2015

I just purchased and received an Orient Classic Automatic (ER*******W) in Rose Gold finish. Wow! This watch looks like classic vintage watch with an attractive patina. I'll definitely wear this watch with pride and confidence.

Tip for consumers:
Highly highly recommend. Prices, service, and super fast delivery can't be beat.

Service
Value
Shipping
Returns
Quality
Thumbnail of user waynep28
GB
1 review
0 helpful votes
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December 22nd, 2015

Thank you Raul and Creation Watches! This is my second purchase. The first
Was for an everyday watch, I was so pleased I came back for a dress watch and one for my wife. The prices are unbeatable and the quality and service second to none. I'll be back. Thank you!

Thumbnail of user terryl35
GB
1 review
0 helpful votes
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October 25th, 2014

My second order in as many months.
This time i ordered a Seiko Orange Monster. SKX781K. I placed my order on a Thursday, and was in my hand the following Monday, just Four days from order to receiving, and at an unbeatable price.
I am delighted with the watch, and the service by Creation Watches.
In my opinion the best watch retailer on the Internet.
Mr Lock. UK

Service
Value
Shipping
Quality
Thumbnail of user ozlemk
Canada
1 review
1 helpful vote
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February 18th, 2014

Thank you for the prompt delivery of my order. I was impressed with the speed of the delivery. I received my order well packed and the watch is as I expected. It is gorgeous, brand new and as listed on your website. To be honest, before I placed my order I had doubts about whether the watch would be genuine and as listed but now that I have my order I am likely to place an order for a couple of more watches. I just wish you had a wider selection of watches. But overall, I am very pleased with my purchase and would definitely recommend your website to everyone.

Thumbnail of user terryj17
GB
1 review
0 helpful votes
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November 21st, 2013

This is a big thank to Creation watches. I just received two from them and they are spectacular.The srp453 and the srp311j1 But as i have said this is not about the watches it is about the fantastic experience in dealing with Creation watches.
The service i received was second to none and i have bought many watches over the Internet. They arrived in three days from Singapore to UK which i thought was incredible, Well packaged and in lovely condition, What more could you want.
When i want to buy again they will definitely be my first port of call.
To Creation Watches-Thanks again for your excellent service…. Terry

Thumbnail of user johnk1253
Kentucky
1 review
1 helpful vote
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March 11th, 2019

Although the watch was securely packaged overall, there was no separation between the case back and the folded bracelet. It was steel on steel and in the course of transportation the bracelet rubbed on the case back and marked it. If anyone is going to scratch a new watch of mine, best it be me and not the supplier! This is something that is easily prevented with padding between case back and steel bracelet. This experience of mine with your company makes me wonder if future purchases should be from dealers that offer the original boxes where the watch is on a cushion and although the cost would be slightly more, the item would arrive in an unmarked and pristine condition.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear John,

We always try to give best service to our customers.

We regret any inconvenience caused, will take care in future purchase and try it never happen again.

If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user michellea28
Canada
1 review
1 helpful vote
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November 12th, 2013

This website is legit! I was able to order watches for my father. I placed the order here in Canada then they deliver it to him in the Philippines. They really follow my instructions! I'll definitely order again in the future:-)

Thumbnail of user robertc291
Idaho
1 review
0 helpful votes
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December 6th, 2016

My watch was expedited and arrived in Virginia from Singapore in three days. As soon as I placed my order I was contacted and received shipping information and confirmation of my order. Brand new authentic time piece. Thanks so much! Robert

Thumbnail of user davidn117
Australia
1 review
0 helpful votes
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December 6th, 2016

I am very happy with the watches I purchased and the service received from
Creation Watches. The watches were well priced, delivery was super fast and
They were well packed and presented. Couldnt ask for more. Highly recommend
Creation Watches and no doubt I will be back for more.
Thank You

Dave

Thumbnail of user mc134
Romania
1 review
0 helpful votes
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October 14th, 2012

Without correspondence, only the online payment, delivery fast and safe to Romania, watches as per my experience are originals and in perfect shape, nice experience, even I have payed all custom duty price was verry competitive, perhaps I will use again

Thumbnail of user simonm53
Australia
1 review
0 helpful votes
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April 29th, 2015

This was my first order from Creation Watches and was a test order, which was passed with distinction! The order was processed and shipped within 24 hours and I received the watch within 48 hours of order placement. Shipped from Singapore to Sydney. I have found a new source to fulfil my watch habit and will be buying again for sure.

Do not hesitate to order from them, you will not be disappointed!

Thank you for the amazing service!

Regards
Simon
Sydney, Australia

Thumbnail of user mohamedb7
Norway
1 review
1 helpful vote
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May 12th, 2015

I've never received a watch this quickly. The shipping time was great! I'm very happy and satisfied with the watch. This is the first time buying from you guys, and definately not the last one.

One happy customer!

Thumbnail of user ksuksenos
Ukraine
1 review
2 helpful votes
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June 21st, 2023
Verified purchase

Scammers! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty! Avoid Creation Watches scammers, these have NO free shipping, they are scammers! Overpay 40% of the cost of the goods bypass them!

Tip for consumers:
Scammers!!!! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty!!!!! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty !!! Avoid Creation Watches scammers, these have NO free shipping, they are scammers!!!!!! Overpay 40% of the cost of the goods bypass them !!!!!

Products used:
Uhr

Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Oksana,

We always try to give the best service to our customers. We hope for your kind understanding.

We would like to inform you that we do not have control over the Custom Duty charges as these taxes are charged by the customs authorities in your country only. On our website this is clearly mentioned next to the shipping option you choose for your order. (and also on different pages on the websites - terms and conditions, shipping information, FAQ pages)

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jackp30
GB
1 review
1 helpful vote
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October 16th, 2013

Very happy indeed. The watch was the best price I could find and the service from Creation Watches was outstanding. I ordered the watch online, and it was on my doorstep in the UK within less than 3 days. Item was well packaged and I cant fault it. I particularly liked the online tracking so I could follow the watches progress as it made its journey to my house from Singapore through Germany and into the UK.

Will definitely use Creation Watches again.

Thumbnail of user simons46
France
1 review
2 helpful votes
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October 8th, 2013

It was nice to deal with them the watch arrived in 5 days (i'm french). The watch was brand new original of course i didn't have any problem with the duty they made the necessary. Great to deal with them.

Thumbnail of user jonathank3
India
1 review
1 helpful vote
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May 10th, 2012

I found the website to be informative and easy to navigate, I placed my order on Sunday afternoon and received the watch on Wednesday. I was kept up to date via email with order confirmation and delivery. I am delighted with the service and product.

Thumbnail of user julioc12
Pennsylvania
1 review
1 helpful vote
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October 28th, 2013

I was surprised in the speed of receiving my Seiko SNGZ17J1 here near Philadelphia. The watch came well packaged and is very nice looking. I will certainly consider ordering from Creation Watches again, keep up the good work.

Thumbnail of user romeoc7
Canada
1 review
1 helpful vote
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January 10th, 2017

I received the watch just as described and all in order. The watch looks beautiful and elegant on the wrist. Overall, I'm very happy with the watch as well as the impeccable service from the staff at Creation watches. Thank you!

Thumbnail of user milicav
Norway
1 review
1 helpful vote
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November 25th, 2014

I had very good experience with the creationwatches, the order came as fast as promised, and the watch was just as I hoped, and looked excellent. Since it was the present, fast delivery, was important. It was also on the discount which helped me decide for this site.

Service
Value
Shipping
Quality
Thumbnail of user markc214
Arizona
2 reviews
0 helpful votes
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July 12th, 2016

I've purchased two watches from Creation Watches; both times the watches were new, original, with current warranty cards, and packed extremely well. I received my last order (Seiko SRP779) on a Monday, here in Phoenix after I ordered it only a few days earlier.

I am very happy with these folks and recommend them highly!

Thumbnail of user michaeld928
Rhode Island
1 review
2 helpful votes
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January 21st, 2019

This is the second seiko I have bought from this site, and it is a great buy. Great price, delivered quickly, and in great working condition. I will continue to purchase watches from this site for years to come!

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Michael,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

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