I have multiple years of experience dealing with CreationWatches. They are always fast in everything: customer service, shipping and (if needed) refunds. The watches they sell are sold at great prices, can't argue with that. See you next time!
They shipped my purchase to another state. I wrote a number of very clear emails and received the same form response that didn't address the problem.
It's hard not to think this company is not legit. The phone number listed on their website never works and their listed NYC address is an apartment building.
Dear Jonathan,
Thank you for sharing your experience with us.
We always try to give the best service to our customers. We regret the inconvenience caused to you.
We have checked that we have shipped the Order according to your provided correct shipping address in the order only.
We have also followed up the matter with the postal service from our end and according to the latest postal update, the order has also been delivered to your shipping address as well.
If you have any query please contact us at contact@creationwatches.com
Best Regards,
Sally
I ordered a watch for delivery to Portugal, but after months of follow-up, the latest update is that it's stuck in customs. It's been three months without any further information. The company advised me to directly contact customs, providing a phone number that goes unanswered. I requested a refund a month ago, but since then, all communication from their side has ceased. In conclusion, there's a risk that shipments can get delayed indefinitely in customs, and the company does not assume responsibility to assist in resolving such issues.
Order No: *******
Shipping service: Registered Airmail
Tracking number: RT*******SG
I got the email (attached) from Creation Watches. Unfortunately, instead of accepting there was an issue they claimed they are correct. They state that the shipping they charged was a "Remote area shipping expense". As for the wrong watch being sent they simply stated that it is a issue with the picture color. As can be seen in the attached pictures, Casio has two different versions of this watch. One Ivory and one White. They show the white on their site and list the dial color as white yet they sent the Ivory.
They are more concerned about getting the review changed than solving the issue.
Before shipping, I received several emails asking for confirmation of my credit card and address.
Had this process been explained on the site, it would have been fine.
Instead, this appeared to be a phishing scam requiring additional contact to confirm its validity.
Then, according to the site US orders would be shipped free two day FedEx.
Instead, watch was shipped DHL from Singapore and I was charged $8.
When I had not received any shipping info, or the watch, after 8 business days I sent an email asking for information.
Instead of receiving any real help all I got was a email stating it has been shipped.
When I did get the watch, I found it was not the watch the site described or that I ordered.
The watch shown and described on the site has a white dial as I wanted.
However, the one shipped was the one with a ivory dial.
Finally, feedback I left on the site was deleted to prevent any negative reviews showing.
Based on the poor service and communication I have received so far, I am not going to waste my time trying to return the watch.
I do not believe I would ever see a refund or get the correct watch.
After two months I haven't received anything.
I placed my order on Nov 27 and on Jan 18 they still have not a clue of where my parcel is. They wrote to me saying that they have no tracking and they say that I can have my money back just by sending them the watch…that I may never receive.
They've kept on sending me the same email since I asked my money back, then they asked me to edit my negative review (on another platform) giving me a 10% discount voucher for a "future purchase". I am still figuring out if I should laugh or cry about that. My advice is just to buy somewhere else, even if the watch you are looking for is a bit more expensive.
Dear Fulvio,
Sorry for any inconvenience caused. We always try to give the best service to our customers. As per the tracking record shipment has arrived in Italy, could you please contact your nearest local post once. We thank you for your understanding and patience during this difficult time. Also, we have raised an inquiry with our courier service.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.
Excellent service, good watch, far better than as shown in pics. Only sour point is customer service through telephone is not reachable. This is my third watch from Creation watch and surely will buy in future.
Dear Ravinder,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I have to apologize for the bad ratings, since all the problems were solved after the cancellation of the order with full refund back to me after a month.
Thanks for the staff at Creation watches for the communication and solving the problem.
Dear Mateja,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
Hello, two weeks ago i ordered a Seiko watch from the website and paid. I received an confirmation email of the successful order and payment. However, a day later i decided to cancel the order since i wanted to think better about the products, and wrote them an email of cancellation of the order. They responded within 12 hours that they are working on my refund, and in the next day they wrote that the payment was refunded but it has been a week since that and there is no refund on my Credit card so im really worried.
Can you please help of fixing the problem since im worried and its frustrating?
Best regards
Scammers! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty! Avoid Creation Watches scammers, these have NO free shipping, they are scammers! Overpay 40% of the cost of the goods bypass them!
Dear Oksana,
We always try to give the best service to our customers. We hope for your kind understanding.
We would like to inform you that we do not have control over the Custom Duty charges as these taxes are charged by the customs authorities in your country only. On our website this is clearly mentioned next to the shipping option you choose for your order. (and also on different pages on the websites - terms and conditions, shipping information, FAQ pages)
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
I had a very bad experience with my order due the idiocity of DHL which they returned the parcel back after 2 days of sitting in a parcel shop.So my order was made on June and I got my parcel on September after resending it.I paid about 24 euros toll.The product came well packed and iam satisfied.Conclusion.Its not worth the wait and you don't get a better bargain from this shop because of the tolls.
Dear Roy,
We deeply regret the inconvenience caused.
To assist you better and address any inquiries or concerns you may have, we kindly request you to provide us with the details of your order. This information will help us quickly locate your purchase in our system and provide you with the most accurate and efficient assistance.
We appreciate your understanding and cooperation during this stage of the shipping process. Our goal is to ensure that your order reaches you in a timely manner and without any complications.
Please reply us on contact@creationwatches.com
Best Regards,
Sally
Overview
CreationWatches has a rating of 4.4 stars from 1,149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeroen,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally