Taobao

As every Chinese shops of this kind - must be handled with extreme caution. Lots of fraudulent sellers, scams. An on the other hand - cheap prices and sometimes you can get bonuses or free items if the seller is nice.

It's like ebay but better because it's in China, so think "cheap" "huge", and "variety". Watch out for the knock-offs. The payment platform is a bit complicated but very safe (even overzealous: you have to double confirm your card details tons of times).

Absolutely appalled by platform's unwilling to punish criminals, including behaviors 1. Sending empty parcel 2. Counterfeiting video evidence 4. Cuss words etched inside parcel with packaging knife and 5. Defective and not as described product from the same seller in another order. ******* CNY was the order amount. I strongly advise against interacting with this platform, and I am closing my account despite being more than 6 years with this platform!

I had a very nice purchasing experience in taobao, since all the items here are below the market price with good quality and the delivery time was faster than expected. Several payment methods are allowed, much easier and faster to get your refund once you returned items within 7 days. It is really a trusted website.

If possible, I would like to give no star for this shop. Is a SUCK platform, I ordered a few books and they never come to me for 5 months. And the customer service () is another freaking bad response, which will only repeating the same answer without actually solving my problem (I have been asking for my package for 3-4 months, never solved). If you (Taobao) cannot handle oversea delivery, just quit, wasting my time!

Like a lot of the other reviewers here, I purchased an item (computer fans in my case) and never received anything. Sent an inquiry email and got back a very weird response, then they ignored the rest of my emails. They charged my credit card, though! That, they are very good at.

Stay away! (Unless you live in China, apparently.)

So the site itself is defective. If they do not send you a mobile verification text for sign up you just simply can't create an account. You would think you could access some support channel for this clear defect in their system but no in order to contact any form of support you have to have an account. So by design it's a failure.

I NEVER write any bad comments on social media, but the recent service that i had from taobao seller is really a wake up call. Very very bad customer service, they basically don't care about your problem, when they are the one created the problem. At the end, loosing money is the only option. They denied everything, very good in arguing. I was furious and told them i am going to post bad comments on them, the customer service said go ahead, we can manage it, we dont care, and we are not afraid. I wonder how they got so many good comments and high rating, ALL FAKE!

I am writing from Australia because I understand that Taobao sell animals online and then ship live animals through the post. Some of the animals have become very sick or died when they have been posted in cages.

To me, this is extremely cruel and unacceptable. These animals have feelings and suffer greatly when you sell and mail them to your customers.

Please don't support this company until they stop this cruel practice!

1st off all, you must know this site is meant to do business with Chinese only.(dont believe me? Go try now and keep Chinese english dictionary at yr side)
Every features in this site is made with intention to make buyers confuse and after you get blur and lost in transaction, yr money will be gone.
I dont know who manage this business, is it taobao staff or the seller. 1st you deal with taobao then if there is any prob. You will redirected to seller, and the seller will say "when did you buy from me?" (you are lucky if seller will even say that, in most case -NO REPLY).

I used to buy a lot of items though taobao agent but recently my last 2 orders, not that the previous ones were fine, I had such a bad experience i would not recommend any one buy from them. They charge you 10 % for their service but they dont provide any service, they make mistakes you pay, the seller makes mistake u pay, the worst service ever, stay away from them!

I paid via paypal only to receive an email an hour later to say they could not ship those goods to my country. Other websites can do it - why can't they; Including one of their sister sites, I might add. When trying to get my money back, am told 3-5 days. I smell horse puckey. Take your money, earn interest on it, then return it. If they have done it to me, how many others are there? Nice little earner for them.

I bought 藏奇紫花地丁透皮抑菌膏 which is made in JiAn, JiangXi, China from Taobao.com.
First batch with 3 bottles was good effect, but once I bought second time, the second batch with 6 bottles was to come from very bad quality. To be compared, colour, smell, effect are very different, and made my skin allergy as well. I stop using them right away.
I am disappointed with its services, I have kind heart to order from them, how did they provide such bad product to its customer? I think I will never order products which will be directly shipped from China again. I am afraid of.
Very sorry for such unpleasant issue happening.

Ordered a walking and talking doll for my niece as a present for christmas (placed order 14 December) 24 December order status says return to sender -unsuccessfuk delivery. My mom didnt even received a cal from them and no email received as well why and what happened to the order. Now i am still waiting when they are going to refund me mg money Peso 1,900 more or less. Ruined the child's christmas - and very poor customer service.

Explanation: By January 12, the seller must send 100 codes. I only received 50 verification codes. I opened a dispute, but the seller closes it. Now my Buyer Protection has expired. (((

https://vetiamo0907.world.taobao.com/

满天昕*******

I bought several items in September 2018, I haven't received any of the items. I called the customer service, they said somebody would take care of it and call me back, after more than a month, they never called me back, and the items are still on their way, today is March 7th, 2019. They lied to us that you should receive your item in two to three weeks.

I did not receive the last items due to some bugs with their app and it has been two months. I escalated the concern to the seller who pointed me to support, I talked to support who pointed me to shipping company, shipping company said there was no shipment but basically they are passing the ball around and asking me to do all the coordination work! The worst customer support ever!

I even sent an email to demand for my refund because I never got any product and they just reply with the same pass the ball strategy to wear me out. So here I am posting negative reviews for them instead of wasting my time with their stupid customer support who are not support at all.

Very disappointed expirience.
I buy a lot from ebay, DX, Ali Express and more never had such expirience like taobao
After I paid they leave me a message in the site (didn't even send an e-mail) that my order is not on stok and that I can get only 96% of my payment back.
Was it my blame they sold it when out of stok?

Will never buy again from that site.

Taobao is the worst online shopping platform ever! Zero accountability. The vendor mailed to the wrong address, admitted the mistake in the beginning and promised to mail again to the right address, then changed mind and lied. Taobao customer service is very inhuman, the service platform is completely a crap. You submit the complaint, nobody treated it, then it expired; then you submit again, again, and again. Every time the agent chat with you, that person does not know what happened or got wrong information, you have to repeat your story again, again, and again…. It's a dark underground world, complete chaos, many scams. I have not idea how it came into existence in the first beginning.

Bought a set of DVD from a guy in Hong Kong. Item apparently was shipped from China but get stuck with the courier for some reason. They considered the transaction completed in the meantime. I query Taobao, and they said they won't look at it any longer. They asked me to contact seller. Seller asked me to contact the courier and "advised" me that next time before I buy, I should check that the item can be shipped to Australia (that's where I live). I called the courier and they said will ship back to buyer. Buyer said he will refund once he has the item back. Then nothing! I contacted buyer and he won't reply to me anymore. After going through a lot of trouble, no DVD, no refund! I am staying with eBay, much safer. (Taobao, if you are listening, the transaction no is **************.)

DO NOT, I repeat, DO NOT buy from them! This has been the worst online shopping experience I have ever had. I ordered five items from Taobao at their ebuy7.com website. Two of items did not match the item description or the pictures on their website. Some of the other items were defective and counterfeit. I tried to return the items, and they informed me that I would have to pay for return shipping, even though they were at fault. Shipping actually cost more than the items themselves. So basically I'm stuck with defective, counterfeit items that don't match the product description or the pictures. DO NOT make the same mistake I made. TaoBao is not a reputable company. Please shop elsewhere.

If I read the review earlier here I shouldn't get con... yes same happen to me received item totally not the one in the product picture when talk to seller, seller ask me to return... u send me item that not what you show it means cheating and yet taobao agent won't help and take responsible for dishonest seller... which mean u open a website and allow your seller cheat the buyer without taking any action which mean you are the same... cheater

These people will rip and scam out of the customer's pockets at the customer's expense do not order anything from these people they do not do any refunds under any circumstances and they can even go a mile further and steal the customer's identity to commit fraud