• CreationWatches

CreationWatches

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Overview

CreationWatches has a rating of 4.5 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CreationWatches most frequently mention fast delivery, customer service, and shopping experience. CreationWatches ranks 18th among Discount Asian Products sites.

  • Service
    221
  • Value
    223
  • Shipping
    221
  • Returns
    77
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
94
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How would you rate CreationWatches?
Top Positive Review

“The watch is amazing”

Chusmarro L.
10/5/14

The watch is amazing. Works like a charm. It's got so many features that It's probably one of the best choices in the 300 euro range. It looks great Too... The blue sphere and leather bracelet are gorgeous! The delivery was super fast. No customs fees, only took 4 days since I Placed my order. Original box and documentation. Excellent service. I will certainly buy more watches from you!

Top Critical Review

“A bunch of crooks and liars”

Moka G.
2/28/24

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Reviews (1,190)

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Reviews that mention popular keywords

creation watches (254) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user peters746
Florida
1 review
0 helpful votes
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June 4th, 2019

Purchase this beautiful watch. Amazing as advertised, price unbeatable and quick delivery. I would definitely do business with these guys again awesome company

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Peter,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user olam20
Finland
1 review
0 helpful votes
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February 24th, 2014

Outstanding! Swift delivery, brilliant follow-up and great value. My first watch from Creationwatches, but definitely not the last. I highly recommend!

Thumbnail of user renaudg
France
1 review
0 helpful votes
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December 6th, 2016

Amazing service (only 4 days with a week end between to receive my order)
And... very nice watch more beautiful than on the photos... Many thanks for
All!

Service
Value
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Quality
Thumbnail of user markl59
New York
1 review
0 helpful votes
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January 25th, 2013

Fast and free international shipping. Watch as described. Very pleased with my purchase. Original box not included, which customer service said was done to save cost. Will be buying from them again.

Thumbnail of user pasil1
Sweden
1 review
0 helpful votes
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July 1st, 2015

This "SRP343J1" 24 Jewels Seiko 5, more precise and easy to set the time accurately in seconds for automatic stop at timing (my other "SNZH60K1" 23 Jewels Seiko 5 cant stop directly show 29 seconds wrong). I'm completely sold on "J" Japan model for it's not only great looking watch, u really feel the quality it sits perfectly around thicker wrists 20cm +... Suits 24/7 in all situations

Tip for consumers:
Read and Write reviews that comes from the actually buyer/owner !!!!

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Thumbnail of user leeh543
GB
1 review
0 helpful votes
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November 18th, 2020

Have placed 2 orders really good service and would recommended to anyone looking for a good deal. Customer service is fast and doesnt take longer than 24 hours to get back to you.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Lee,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user eugenew130
New York
0 reviews
0 helpful votes
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August 1st, 2021

Ordered an Orient watch that is described as "Made in Japan" with the Japan made model number. However, when I received the watch, it is not the "made in Japan" model with a different model number. I contacted Creationwatches and waited for several days, finally received a reply saying the one I received "is" the one I ordered. I then sent the picture of the watch I ordered with the model number and still, several days later Creationwatches replied the one I received "is" what I ordered. The email messages going back and forth and painfully slow in response from Creationwatches. Finally, I threatened to give bad review and let everyone I know not to buy from Creationwatches. They finally agreed a return and refund. I returned and provide them with a tracking number. A few days later I received an email message saying the refund will be issued "in due time." I waited for two weeks without the refund being issued and had to file dispute with my credit card company. At the end, I did get a refund but the dealing with Creationwatches is a very painful experience. I recently found two watched at Creationwatches I would like to purchase. Due to the experience i sent an email message to Creations to ask for a confirmation that they do have the two watched I plan to order, after a week, still no response from Creatonwatches. Guess they don't care about the request and don't want my business at all.

Tip for consumers:
Be careful with what you ordered, you might not receive what you ordered and they will be very reluctant to let you return even though it is their mistake.

Products used:
Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Eugene,

Thank you for sharing your experience with us.

We appreciate you letting us know about your negative experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Please note that Orient does not produce all watches in Japan. Only watches identified as "Made in Japan" are manufactured by Orient in Japan. Orient have factories in China, Thailand etc. and produces many of its watches there. Please be assured that the watch is a 100% authentic Orient watch. "

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user karines1
France
1 review
0 helpful votes
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January 10th, 2017

Nothing bad to say. Ordered on Tuesday, received on next monday. Good product, good delivery, good price. I will order an other watch (skx013).
Thanks.

Thumbnail of user beatad3
Australia
1 review
15 helpful votes
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July 8th, 2020

I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions. I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. From when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches. I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further. Will write another review soon to provide update about the return process.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Beata,

We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a long time. As soon as we received it, we have refunded from our side.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user eliep8
Canada
1 review
3 helpful votes
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July 27th, 2017

They cancel my order PLACED THREW THEIR WEB SITE after I WAS CHARGED IN MY CREDIT CARD, THEY ASK ME TO A PROOF OF IDENTITY THEY CLAIMED ITS FOR MY PROTECTION... SO I send them my medicare card to prove my identity which seems that was not good enought I did not want to send them a copy of my driver licence or passport since I was afraid of theft identity since they already had my credit card information I live in Canada,

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Your payment method could not be verified. Your order is cancelled and payment voided.

Thumbnail of user andyg65
GB
1 review
0 helpful votes
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May 24th, 2017

My SKX007 arrived yesterday without any problems, been on my wrist for 24hrs and so happy with how it is running. This is my 4th purchase from you and I'm sure it won't be the last.

Thumbnail of user espenk
Norway
1 review
0 helpful votes
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May 5th, 2016

Fast and easy. Creationwatches is a very good website for ordering quality watches for a very good price. And the FREE express DHL shipping is a huge bonus

Thumbnail of user yaphetsmurat
Turkey
1 review
1 helpful vote
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November 26th, 2023

I placed an order 4 days ago. They neither sent the order nor respond to e-mails. I can't cancel either.Everyone stay away from this shop

Service
Value
Shipping
Returns
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Thumbnail of user defoisj
France
1 review
0 helpful votes
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September 5th, 2014

Hello my name is Jean-Philippe.

The watche is perfect, and the delivery very fast (to France, 4 days) and free
I did not find best price on the net.
(sorry for my English not very good)

Service
Value
Shipping
Quality
Thumbnail of user denism36
GB
1 review
0 helpful votes
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May 12th, 2014

Great to do business with Creationwatches again, and like always the transaction and delivery was carried out with surgical precision, and was as smooth as the watches I recieved.

Regards

Denis

Thumbnail of user cristianp7
Romania
1 review
0 helpful votes
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December 25th, 2016

The package arrived perfectly, and the watch is beautifull.

7 days delivery from which 3 days customs and tax process.

The support provided was impeccable.

Thumbnail of user trungt1
France
1 review
0 helpful votes
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October 28th, 2014

I am very satisfied with my purchase: faster delivery, good price and very easy to shop in your website including on iPhone and iPad,
My first choice to shop watches over the internet.

Service
Value
Shipping
Quality
Thumbnail of user sanderb13
Belgium
1 review
0 helpful votes
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April 18th, 2017

Thanks to creationwatches!

Very fast service and shipping!
I love the watch I've got and the way they keep you up to date with the whearabouts of the package!

Keep up the good work!

Thumbnail of user nickw32
GB
1 review
0 helpful votes
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May 24th, 2014

My 2nd watch from Creation Watches and will buy from them again. The watch was well priced and delivery was very quick, I have recommended them to my friends.

Thumbnail of user aretim
Greece
1 review
1 helpful vote
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August 2nd, 2013

The watch was perfect. The shipment condition was excellent and the delivery was extremely fast (almost 3days!). I would definitely buy from them again!

Thumbnail of user philp8
France
1 review
0 helpful votes
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December 11th, 2013

Great prices, perfect costumer service. 3 days to get my watche from Singapour to France. Hope everyone will have the same experience of the site and get great watches for a very good price.

Thumbnail of user kevinb65
GB
1 review
1 helpful vote
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August 17th, 2013

Having previously purchased from creation watches i had no hesitation in doing so again they offer fast delivery and good comunication you will not get better service than this

Thumbnail of user larryl304
New Mexico
1 review
2 helpful votes
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March 14th, 2019

I ordered on Friday evening and the package arrived early Tuesday morning. All included in the advertised price. Very happy with delivery.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Larry,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user kareln1
Czechia
1 review
0 helpful votes
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November 1st, 2019

I bought Orient Triton, everything was excellent! Good price, nice communication via email, watch are without original box, but I dont care.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Karel,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user fredrikz1
Norway
1 review
0 helpful votes
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November 8th, 2017

Absolutely love CW! Good prices! I orderd my second watch from CW last Friday, got the watch on Monday, and I live in Norway!

I would recommend CW to anyone who need a new watch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Fredrik,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future

Regards,
Sally

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Thumbnail of user jasonc29
David K.

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