CreationWatches

I have multiple years of experience dealing with CreationWatches. They are always fast in everything: customer service, shipping and (if needed) refunds. The watches they sell are sold at great prices, can't argue with that. See you next time!

They shipped my purchase to another state. I wrote a number of very clear emails and received the same form response that didn't address the problem.

It's hard not to think this company is not legit. The phone number listed on their website never works and their listed NYC address is an apartment building.

After two months I haven't received anything.
I placed my order on Nov 27 and on Jan 18 they still have not a clue of where my parcel is. They wrote to me saying that they have no tracking and they say that I can have my money back just by sending them the watch…that I may never receive.

They've kept on sending me the same email since I asked my money back, then they asked me to edit my negative review (on another platform) giving me a 10% discount voucher for a "future purchase". I am still figuring out if I should laugh or cry about that. My advice is just to buy somewhere else, even if the watch you are looking for is a bit more expensive.

I ordered a watch for delivery to Portugal, but after months of follow-up, the latest update is that it's stuck in customs. It's been three months without any further information. The company advised me to directly contact customs, providing a phone number that goes unanswered. I requested a refund a month ago, but since then, all communication from their side has ceased. In conclusion, there's a risk that shipments can get delayed indefinitely in customs, and the company does not assume responsibility to assist in resolving such issues.
Order No: *******
Shipping service: Registered Airmail
Tracking number: RT*******SG

I got the email (attached) from Creation Watches. Unfortunately, instead of accepting there was an issue they claimed they are correct. They state that the shipping they charged was a "Remote area shipping expense". As for the wrong watch being sent they simply stated that it is a issue with the picture color. As can be seen in the attached pictures, Casio has two different versions of this watch. One Ivory and one White. They show the white on their site and list the dial color as white yet they sent the Ivory.
They are more concerned about getting the review changed than solving the issue.

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Excellent service, good watch, far better than as shown in pics. Only sour point is customer service through telephone is not reachable. This is my third watch from Creation watch and surely will buy in future.

I have to apologize for the bad ratings, since all the problems were solved after the cancellation of the order with full refund back to me after a month.
Thanks for the staff at Creation watches for the communication and solving the problem.

Scammers! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty! Avoid Creation Watches scammers, these have NO free shipping, they are scammers! Overpay 40% of the cost of the goods bypass them!

I had a very bad experience with my order due the idiocity of DHL which they returned the parcel back after 2 days of sitting in a parcel shop.So my order was made on June and I got my parcel on September after resending it.I paid about 24 euros toll.The product came well packed and iam satisfied.Conclusion.Its not worth the wait and you don't get a better bargain from this shop because of the tolls.

The watch is amazing. Works like a charm. It's got so many features that
It's probably one of the best choices in the 300 euro range. It looks great
Too... The blue sphere and leather bracelet are gorgeous!
The delivery was super fast. No customs fees, only took 4 days since I
Placed my order. Original box and documentation.
Excellent service. I will certainly buy more watches from you!

Bought a Seiko automatic watch from these people in November 2023. It worked fine during the day, but always stopped at night, usually between 2am to 3am Always tried to do lots of wrist movement to make sure it was fully wound. Contacted Creation, they said as its new, it would take time to settle-- what a load of rubbish! Takes then ages to reply by the way.
They wanted me to fund the return of the faulty watch, so throwing more money at it. And would they deny receiving it? -so didnt
Now stuck with a new watch which doesnt do what it should
Avoid buying from these people!

Do NOT purchase anything from this company; they are thieves. I purchased a watch on the 27th. On the 29th, they sent me an e-mail saying that due to a technical error, they had canceled my order and voided my payment. They told me to reorder after they raised the price of the watch $143. On the 30th, I emailed them back and told them that the charge had posted my account and they e-mailed me back and said, "we confirm your payment has been refunded and should appear on your credit card statement in due course." Two days later on the 1st, they ran my card again and charged me a second time for the order they canceled three days prior. That was almost three weeks ago. They never voided my payment or refunded my money and they never sent me the watch I ordered. You should assume that any good reviews you find for this company are fake.

My opinion of creationwatches has changed drastically since my previous review on this site 2 years ago when I gave them a very good rating.

My most recent order included two watches which were dispatched separately. I was invoiced for both watches with the first shipment, and then again for one watch with the second shipment which means that I've been overcharged on import duties by $40. I realized the possibility of this happening after receiving the first shipment and looking at the invoice but my email query raising my concerns was ignored. Ironically, CreationWatches.com customer care keep inviting customers to contact them with problems and queries; but when put to the test they become unhelpful, evasive, and even rude in their responses. I will not be buying from them again and I'll advise any potential customers to stay away from them.

I ve ordered a Seiko on January, package was lost, or stolen, before the french Postal service had it. I tried to contact creation watches, but the only answer I got is "we re taking this seriously, there is an investigation". Since then (4 months), no replacement watch or refund... Previous times I had confidence in this company as watches (3 times I bought orient) came quickly and were insured by PayPal in case of problems. I didn't need PayPal protection as watches arrived.

Edit: finally had a refund so changed the review to 3 stars as they are not responsible for loss of packet, but the time lost was very long