website thubmnail of CreativeMarket
How would you rate CreativeMarket?
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Australia
1 review
12 helpful votes
Follow Rachelle S.
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AWFUL Subscription
July 19, 2022

I have been buying items from Creative Market for years. Their new subscription is AWFUL.
A) They have raised all the prices for all products, so that "20 % discount off all products" is not a f*cking discount
B) Their "drop" is a bunch of stuff that you may or may not want. Who wants exactly the same things as everyone else? I spend HOURS deciding which files I'll buy. I don't want a bunch of random crap junking up my computer. They don't even give you the option to selectively download what you want from their silly drop. It just downloads a GIGANTIC zip file and then my internet and laptop wouldn't work properly for nearly an hour. IT SUCKS.
I will be doing absolutely everything I can to purchase my clip art from other sites.
What a disappointing change.

Date of experience: July 19, 2022
Bulgaria
1 review
5 helpful votes
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I recently bought a product, the description wasa ok but the images were showing totally different product. My purchase was worthless and the support used the trick that the product is not broken ( it is digital product) and did not issues a refund.

Date of experience: April 15, 2020
South Carolina
2 reviews
1 helpful vote
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I signed in under my business e-mail for an account to get fonts for my business because I couldn't make a purchase without an account. I made two attempts at buying the fonts and the payment wouldn't go through. So I made another account in my personal name in case it was the name not matching the cards. It still gave the same error. Then I checked the bank and I was STILL charged even though the fonts were never checked out of the cart nor were on either profile. I attempted to contact customer service and an automatic e-mail told me their customer service only ran on business days and it would be at least three days for a reply. I got my bank to handle the charges and I went to deactivate my accounts and then on top of that I had to confirm my password and device, which I did. It gave an error message I couldn't deactivate my account. I got my money back but I will not use them again ever.

Date of experience: April 23, 2023
Australia
2 reviews
7 helpful votes
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Just wasted $9 buying an invitation that I cannot edit. Looked great but useless for me. Set up so it is easy to take your money but you can't actually use the invitation.

Date of experience: November 4, 2019
Ben R. CreativeMarket Rep
over a year old

Hi Jo,

Feel free to contact our support team and we will take a look at your situation: https://support.creativemarket.com/hc/en-us/requests/new

Regards,

Georgia
1 review
5 helpful votes
Follow Alli Y.
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Awesome site, and experience all the way around. I'm a happy customer and a shop owner as well. The site is my go-to site for all my digital graphics, templates, stock photo's, vectors, etc. Best thing about Creative Market is the staffer support, top notch level of talent, and great community all together. Love this one of a kind digital marketplace. They also really listen to the community, and are constantly making it even better (as if that were possible).

Date of experience: July 4, 2014
Georgia
1 review
9 helpful votes
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I purchased a $39 product on Creative Market website (creativemarket.com) and some of the links did not work. I contacted the Shop Owner (the product seller) and Creative Market customer support. The shop owner told me to figure out why the links were not working. I emailed Creative Market three times and each time my support ticket was marked as "Solved" shortly after being submitted, although they never responded. This site seems to be just a hosting site for sellers and there is NO accountability. The sellers get to sell products that don't work and not have to answer to anyone. Great place for sellers but terrible for buyers.

Date of experience: July 8, 2019
Illinois
1 review
8 helpful votes
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The worst services I have ever subscribed.

I first subscribed for the Creative Market Pro account. Not only it has limited and few assets to pick from. You can't even access those files you "purchase" after the subscription is over.

This service is a complete joke and not to mention it takes them days to get back to your question.

Imagine Adobe Illustrator locked your files that you have created from Adobe after you stop subscribing to them. What a joke...

Date of experience: July 8, 2018
Ukraine
1 review
12 helpful votes
Follow d s.
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Terrible disappointment
December 28, 2015

I open a shop and upload 16 files to my products. After 3 days, I discovered 4 of my products on the free web resources. Despite the fact that none of my products were sold. Files were certainly stolen from the web server’s (with the same title, description and requirements). The main question is who is guilty (administrator or a specific employee)? If I only were knew the results of my decision to start selling on “Creative market” I would say: Run, run and don’t look back.

Date of experience: December 28, 2015
Ken W. CreativeMarket Rep
over a year old

Hi d s.,

We'd be happy to help. Please email us at support@creativemarket.com. I have spoken to our engineers and there are no known security issues with our servers. Please send us your username and links to your products on our site as well as the products on other sites. We can then investigate and help. Please put "Attention Ken" in the subject line.

Sincerely,

Ken Weaver
Chief Customer Officer

India
5 reviews
34 helpful votes
Follow Sonal S.
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Hi,

This is to let everyone know if you are a seller just beware they just allow any fraudulent card owner to purchase your item and then issue refund.

So in a month there were only 4 sales and all 4 were refunded.

Horrible and useless management i would say. Why do you bother to deduct 70% if you cannot take care of these issues.

Also they deduct a tax of additional 15%.

So basically you end up getting only 50% of each sale but that too 99% of the times is given away for free as they keep on refunding their clients.

Absolutely TERRIBLE AND USELESS COMPANY!

Date of experience: February 21, 2017
GB
1 review
4 helpful votes
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Scammers
February 20, 2021

Scammers using another name along side this one okayseasons Chinese crap item for good money do not buy anything off both these companys RIP offs scammers

Date of experience: February 20, 2021

Overview

CreativeMarket has a rating of 1.7 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. CreativeMarket ranks 12th among Fonts sites.

service
12
value
13
shipping
8
returns
10
quality
11