CreativeMarket

I made only 1.8$ on a 9$ purchase? I don't understand. This is just pure steal. Even costumer service can't explain where are my money.

Creative market is dying, and they're sucking the lifeblood out of the creators to stay alive as long as possible.

Over the years, Creative market has continually lowered their creator commission. When first launched, commission was 80%, then it dropped to 70%, then again to 60%, and now we've hit a new low at 50% commission... I got an email today that Creative Market is letting us "Earn 100% of profits!... for the first month of release of NEW products"... then they quietly slip in that commission has been lowered to 50%. Yet again, another commission cut, this time hiding behind a pointless 4-week commission raise.

While they're pretending to soften the blow with the 4 week commission raise for NEW products, they have also sneakily made it difficult for new products to sell in this first 4 weeks. For years they had a "new products" feed on the home page. But this has now been disappeared, making it difficult for creators to even take advantage of the 4-week raise. Those 4 weeks will pass quickly, before Creative Market dives in with their 50% cut for the next many years.

Finally, they've taken away the collective voice of creators. There was once an active forum on the site where creators would discuss issues with the increasingly greedy cuts. This forum has just mysteriously disappeared. They clearly fear the protest and rebellion that would occur should we be able to communicate with one another easily. They know if we were able to connect with each other, we would likely form an organized walk-out, pulling our products in protest. But we all will suffer in silence now. Whether the walk-out is organized or not, I'm walking out myself for far superior marketplaces out there. I'm sure I won't be the only one.

I have sold assets on CreativeMarket for several years, and I can confidently say creators should NEVER list their assets there.
I have now moved almost all of my assets to my own site, powered by Gumroad:

There are numerous problems with CreativeMarket, which have grown exponentially worse over the last 6 months:
- The editor is inexcusably terrible: uploads are incredibly slow, product prices are randomly reset and sometimes reverted to draft.
- Creative Market's affiliate/referral tracking doesn't work correctly & they refuse to acknowledge it. I finally managed to get IP & location proof that CM failed to detect a referral, yet they still haven't paid me for it or responded in over a month.
- The search is poorly organized and has been overrun by creators who spam upload the same asset several times
- The engineering team takes months to reply and deploys half-baked stuff constantly (ie. Their Help Center is currently a broken infinite loop b/c Zendesk SSO is implemented incorrectly)
- Despite all of this, they take a whopping 40% cut of all your sales -- most other marketplaces charge only 15 -20%, as low as 10% with options like Gumroad

At the end of the day, I have moved all my assets over to Gumroad, where I pay 10% per sale, rather than 40%

If I had to guess, the issues started when CreativeMarket became part of Dribbble, which has been trash for years now.

Save yourself the headache & sell your products from your own site (ie. Using Gumroad or Paddle) or choose a different marketplace -- CreativeMarket is totally not worth it.

I am unimpressed with the customer service I received. No one got back to my second email and I'm upset about this because it was regarding the remaining credits I have in my account, which I EARNED from selling a template. You should be able to widthraw the remaining balance from your account if you want to permanently close it. It is money I EARNED as an artist and Creative Market refuses to deposit it to my account. This platform is a scam. They have no respect for their contributing artists, a disappointment since we are the heart of their service. Without us they wouldnt have anything to sell. I will certainly not recommd Creative Market to my fellow creative peers and definitely won't recommend them to sign up as a seller. If you are thinking about it, DON'T DO IT. There are better websites out there where you can make money. I am so angry at this platform and the lack of support. I have been a seller on the Envato Market and have never been treated like this. Creative Market, you should be ashamed of yourself.

This is a very straightforward refund situation 1) product
Not as described 2)support not given in a timely fashion when a request
For help 3) contacted support from creative
Market, and requested a refund only to get a "policy" statement shoved in my face, and no real resolution... Previously, if you'd have asked me, I would have given
Creative Market five stars and wholly recommended, but now, after having
Run into trouble for the first time and requesting a refund from
Customer service, I feel ripped off and like they don't care about their
Customers or user experience. I purchases a product, received files
That I could not open and that were not the files listed for purchasing,
And the shop owner said she would send me the correct files. Five days
Later nothing. The project I was working on had ended and I didn't have
My files. I contacted Creative Market customer support to request a
Refund or credit, and after going back and forth they finally gave me a
Partial credit of a whopping $4.50. Wow. Not even a full credit let
Alone refund. They don't care about your user experience or whether you
Spent money on a bum product... they don't care whether their shop
Owners are responsive, helpful or accurate... They don't care about you.
Customer service is not their top priority. I've spent years as a loyal
Customer of Creative Market and am a professional designer by trade,
Now I am looking for other options for design resources, and this makes
Me sad because I used to love these guys... After years of supporting
Creative Market I am not happy with how I was treated or made to feel.
They keep arguing with me about this issue, saying that they ended up
Providing support later--and do not care about the fact that I didn't get to use
To product because a week passed and project is over and I don't need the product anymore! They completely don't care about the fact that their seller ignored me
--ultimately compromising my use of their product.