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How would you rate Credit Karma?
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Arizona
1 review
0 helpful votes
Follow Beatrice R.
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The customer service is horrible. I have been trying for 3 days to get ahold of someone and there is no help. They locked my card and I don't have access to my funds and no one has answered nor returned my card.

Date of experience: October 2, 2023
North Carolina
2 reviews
1 helpful vote
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Karma Guarantee
August 25, 2023

I applied for a credit card using Credit Karma app. It was a Karma Guarantee. I was denied but never received $50. Now the same card is recommended as OUTSTANDING. A pure scam. Credit Trash is my name for them now.

Date of experience: August 25, 2023
Texas
1 review
4 helpful votes
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They locked my account for not reason. Called multiple times, they say they can't help. 6 days later still no access to my money and the meme we support team is a $#*!ing joke. They don't care as they laugh at people not having assess to pay bill even though I expressed I have children needing things. This place and people are a POS. Don't trust this bank. You will never give the level of service you need from a real bank.

Date of experience: June 23, 2021
Indiana
1 review
4 helpful votes
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Run the other way
March 15, 2022

Credit Karma is a scam of a company, do not open an account and give them your money. Once you do they'll mysteriously freeze your account denying you access to your money for weeks and not respond to your emails other than with the same form email that its under review. It seems there are hundreds, if not more, other people that this is happening to also. I see a potential class action lawsuit in their future.

Date of experience: March 15, 2022
California
79 reviews
217 helpful votes
Follow Jesse R.
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There are so many "free" credit report sites out there with odious names like "Triple Advantage" that con you into paying a monthly fee to monitor your credit rating. Credit Karma is free with no weird issues. I do suspect the information is less detailed than some other sites... but there are no costs involved. No mysterious charges showing up after you thought you got something free.

It's not 5 stars though because it could be better. My credit score swings between 720 and 800+ mostly depending on my balances. If I have a higher balance one month then it can go down. I haven't used the tax services they have advertised. I think I will stick with TurboTax.

Date of experience: March 17, 2017
California
1 review
1 helpful vote
Follow josh l.
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I don't know where to start with this, its just that bad. I was a long time mint user and the fact that intuit thought this was even close to an alternative makes me question if they like being in business. Credit Karma tracks your credit score every day because who needs that kind of frequency? Either you have good credit and you don't really care about day to day fluctuation or you are working on your credit and real change doesn't happen over night, either way its not really necessary. The whole account is basically just a big scam to ram credit card offers down your throat. Everything links back to an advertisement for a new credit card. I used mint to track my spending across multiple accounts and by categories but credit karma refreshes my spending once a month and literally only lists the balance on that day, NOTHING MORE. IF you want anything more than this you have to sign up for their checking and spending accounts through them, and if you do that it still offers minimal information despite your "premium account" designation. It does offer some tips on how to improve your credit usage that may or may not be personalized but it usually directs you back to applying for a new credit card. It kept suggesting I upgrade my credit accounts and the offers it gave me had less rewards than I was already earning. The whole thing is sad and desperate, makes me really question Intuit's whole operation.

Date of experience: January 26, 2024
Pennsylvania
2 reviews
5 helpful votes
Follow James L.
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The only free credit check I've ever seen online. They say that it's just so because the score is estimated rather than a raw credit score, but they let you know about where you stand and how to improve your standing, as well as projecting consequences for missed payments and the like. Pretty good for the average joe who's making some attempt at staying on top of his score.

Date of experience: December 23, 2013
Florida
1 review
0 helpful votes
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App is not functioning
February 23, 2024

App is not working - can't log in. Trying to resolve for over a month. Not resolved. Customer service is non existent. Find another app you trust with your credit scores - this one sucks

Date of experience: February 23, 2024
France
4 reviews
10 helpful votes
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Just... WOW!
February 6, 2020

After sending numerous emails regarding my issues, the customer service rep. Just replied back: after a week in a half! The response was not even attempting to solve the issue. It was just click this link' go to this site' - and that's not what I asked. It's sad & frightening all at the same time because they have many Americans financial information. I would give this business

Date of experience: February 6, 2020
Washington
1 review
2 helpful votes
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Untrue scores
May 25, 2015

Yes it is totally free but totally inaccurate. Scores are 30% higher than the scores when you print your credit report from experian, trans union and equity and a mortgage company will not accept credit karma over them.

Date of experience: May 25, 2015

Overview

Credit Karma has a rating of 2.1 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Credit Karma most frequently mention customer service, tax return and hard inquiry. Credit Karma ranks 5th among Credit Reports sites.

service
49
value
52
shipping
4
returns
5
quality
49