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Horrible customer service experience. Ordered $120 worth of products and realized immediately once placing the order that it was shipping to the wrong address. Tried to contact the company right away via email (they do not offer phone support) and was told there was nothing they could do once an order was placed - they could not cancel or change the address and we would have to wait for it to hopefully be returned to sender. $120 of product will be going to an address on a different island (I live in Hawaii) and I will have to buy another gift elsewhere.
My last two orders went through and then a few days later after shipping partial orders, I was refunded part of my purchases due to previously available items being out of stock. Very disappointing. Most items are available elsewhere for lower prices. Shop around to more reliable stores.
Tip for consumers:
Shop elsewhere
Credo Beauty has become my go-to for skin and hair products and gifts to female friends and relatives. I am careful to stay away from toxic chemicals in cosmetics and I love that every single item on their website has been pre-screened so it does not have bad ingredients such as potential carcinogens, hormone disruptors, etc. I also appreciate that each product shows a full ingredient list and you can hover over each ingredient to see what it's for and the safety profile.
Also, I have noticed that product reviews appear to be unedited i. E. they do not remove negative reviews and also they do not falsify ratings (where the total rating shows 5 stars but when you click through there are lots of 1,2 or 3-star reviews, like Amazon does).
The only downside is that their samples are pretty lame... I wish they had samples of popular products, not just fringe brands or weird products nobody wants.
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