CrowdRise

I seriously couldn't be more thrilled with the customer service provided on this site! I have worked several years in customer service (and currently do now, for a website as well). I e-mailed Crowdwise in the middle of the night (mid-anxiety attack) to see if I could cancel my donation after doing some research and realizing that my funds were not going where I thought they would go. I received the kindest response the next day from Kate in customer service, letting me know that my refund was taken care of. To me, being treated with kindness and respect is the best kind of customer service, and being provided a refund in addition was beyond excellent. Thank you Kate! I can rest easy now, knowing that I can donate that money to a better cause. To me, excellent customer service is the backbone to any great business and it's what keeps people coming back. I certainly will be, and will recommend to anyone who wants to start a campaign or donate!

This company suspended a fundraising account for one of our family members with no prior notification. Based upon a complaint from a disgruntled person. It wasnt until we contacted crowdrise customer support twice, that our friends & family wasn't able to make a donation through their site for them to respond. The person who complained admittedly posted on their *******@Citxusa that they were able to get the donations page suspended. Crowdrise definitely has poor business practices & poor customer service..

I wanted to send a donation to a charity, and crowdrise asked if I wanted to cover the fee so the donation receives 100% of the amount. The problem is they were asking 10%, while the charity told me their fee on crowdrise is 3%.

So where does the 7% goes? My guess crowdrise keeps it, which is probably legally fraud. I asked crowdrise to clarify and they just sent me an email saying their total fee with credit cards donations is about 10%.

I have often heard that there is so much good will and charitable people in this world, just waiting for the right charity, and safe and easy way to connect.

CrowdRise is precisely that perfect bridge - giving folks that need help a way to tell the world - and giving the world a chance to help, to make a difference, or to reach for the stars!

Crowdrise is one of the best websites I have used. It is really easy to navigate around and extremely interactive. The Crowdrise team almost immediately replies if I have any problems. Using points to gain prizes makes fundraising very fun and every time I earn something I get really excited. Crowdrising in general is very effective and fun.

I originally wrote a very poor review of crowdrise after I made a donation to Dogs on Deployment through their site. (Sorry about that, guys.) After discussing the situation with their staff, I was very pleased to find they did have a method of providing credit card donations to charities with minimal card fees involved. Perhaps there is a better way to communicate this on their site, but I found it took some explaining on their part and some additional understanding on my part to find the answers. So it may not be as simple as a highlighted statement on a web page. Be that as it may, crowdrise does have a process that sounds honorable and reasonable. You just have to get the background to understand it. Thanks to Max for the insight.

I had heard of Crowdrise and saw it used for the Boston Marathon but never had my own fundraiser. Then I found out you could launch a fundraiser for yourself through them (instead of just raising money for a specific charity) and decided to give it a try. I must say, it was way more successful than I thought it would be and true to their claims, they made it super fun. The customer service was awesome, and I found that people actually WANTED to share my fundraiser. I wasn't getting random donations from strangers pouring in, but I was getting donations from friends of friends that I had never met but loved the cause. I listened to Crowdrise and made the campaign fun and I think it really worked. I always appreciate when a company seems to truly care about what they do and I think Crowdrise really does. I'll use them again for sure.

I had donated money for a chance to enter a sweepstakes. I was chosen as a winner but only had a day to reply to the email and thus forfeited the prize. I'm dissapointing with the administrators and how this was handled.

I'm trying to do a fundraiser for Stand Up For Cancer, and I tried to contact Crowdrise support about an issue regarding the fact that their software doesn't work with smartphones, and their response was that it does.
Unfreakingreal.
Even Stevie Wonder can see that Crowdrise doesn't work.
Stay far away from Crowdrise!

I worked with this site to fundraise for a 5K my organization held for our local Children's Hospital. The customer service representative that I worked with was the best customer service representative I have ever had the pleasure of working with. She was incredibly helpful, and was very quick to respond. I highly recommend using this site for your fundraising needs!

It's comforting to know decent Humans still exist somewhere over the rainbow, not just with Care Bears in the sky.
CrowdRise makes giving back even more fulfilling and fun! I Imagine CrowdRise overall is pretty legit and I Bet My Life will never Quit platforming for amazing charities!

This site is so easy to use and the customer service is amazingly helpful and gracious. So I used the site to make a donation to a fund-raiser, but unfortunately was waaaay under-caffeinated at that time - resulting in "review regret" but I didn't see any way to edit the name on the Rolling Honor Scroll or Comment. A click on "Chat" brought Falco to me, who made the desired changes before I could get up to re-fill my coffee cup - like, instantly - without a trace of cyber-supercilious-ity (because, being good at something should not make one think that one can treat those less-gifted in said aspect like a dopey dump of doggie-doo). NO - Falco was totally gracious and instantly helpful. May we all aspire to this demeanor in our daily lives, and the world would completely smile. Thank you, CrowdRise!

Crowdrise is totally incompatent! They have screwed up. My Husband and I are participating in the first T@T Climb at the freedom Tower. They have taken My Husband off the team and put all his donations to me>>WTH. I have spent day trying to fix with their online support FLACO! Still not right. The donors are pissed off. Making us look like fools NEVER AGAIN!

I've used other fundraising sites, where to them you are how much you make! At Crowdrise.com I had someone welcome me to the site, walk me through what I needed to do and then when I was an idiot and made a mistake, the SAME PERSON (Quintas is the real deal!) who welcomed me to the site, helped me fix the issue and actually wished me well in my fundraising project. Crowdrise.com is the only place to fundraise. Period. PS, they don't take all of your fundraising dollars, but with service like this, I would have PAID to join this site. WELL DONE CROWDRISE.

They refused to keep my organization on their profile just because I didn't send the 990 document when they have already had check the IRS which is the legal and appropriate way to check any tax status on anyone

Rainy Saturday morning and I had a TON of hard questions. "Falco" was spectacular (patient, efficient, and helpful) in getting through all the issues.

Can't say enough good things.

This is just my second time using CrowdRise to help raise funds for a local charity that is raising money and awareness for childhood brain cancer. I set up the event page and then requested some help with setting up registration for the event. I received an email from Nick stating he was at the ready to assist me with my questions. Nick and I arranged to speak over the phone. Nick was super friendly and more importantly he was excited to help me. Over the course of a couple of weeks, Nick and I corresponded at various times of the day to get the site set up just right. Nick and the CrowdRise team did a FANTASTIC job (and I'm not doing their job justice with my wording) on setting up the event and providing OUTSTANDING customer service.

To the CrowdRise Team - you have won me as a customer! Keep up the great work!
THANK YOU

JA

The fee structure that they advertise on their site is completely misleading. Everything that Richard has described below is still the case as of today, these fees have not changed as the Quintas representative below suggests and Sara is clearly a plant.

Crowdrise claims that they "guarantee" a 3% or better fee for the use of their platform. However, this is NOT what they ACTUALLY charge. They charge a fee of almost 9% on every single donation transaction. The way they make their claim is that donors can choose to pay for that 9% fee themselves or place it back on the organizer. Of course, many people that are kind enough to donate are willing to pay a little extra so ON AVERAGE the organizer is only left with 3% or less in fees. Someone is still paying the exorbitant 9%.

The worst part for me is that they pretend to be a philanthropic organization. I will forever avoid this website on principle alone for their false advertising and bait and switch approach. I suggest others do the same.

I'm very unsure about how this works. I saw a story in our local paper about a new non-profit group trying to raise funds. Under this group's logo there are several other groups and individuals (several were from the same family!) I could not get a straight answer as to who was raising money for what, so I gave up. Is it accurate to say any individual (with or without the 501 c3 tax exempt status) could post a request and start asking for money? After these groups raise their individual sums of money, are they required to give it to the main group listed somewhere near the top? The fees being charged would seem to mean the family members would do better sticking together for one cause, right? I hope this makes sense enough to help me get some answers- but mostly, I hope it makes each and every donor read the fine print before giving to the charity of their choice. I worked for a non-profit agency and we did our own private fund-raising. The crowdwise type models would not have worked for us.

Hello,
I am leaving this review here in case there is a Christmas angel in this corporation which would help me. CrowdRise purchased gofundme which means any issue occurring with gofundme is essentially a CrowdRise problem. I am helping my friend raise money for her son's emergency dental surgery. He has congenital rickets which leaves him in extreme pain and they have finally found a surgeon who can operate on his teeth. I have been raising money since the fall and now right before we were about to cash out the campaign the platform is missing. The funds are unable to be retrieved and her son has surgery next week. This feels criminal. It feels like negligence and abuse. I have written to GoFundMe 10 times in 2 days and there is NO response. I have escalated in to the BBB and their legal team but it is time for the company who purchased GoFundMe to get involved and help get our fundraiser back online so this poor kid can have his surgery next week,
Sincerely
Kimberly Johnston
Tofino, BC
Fundraiser which was deleted by GoFundMe:
https://www.gofundme.com/f/Dental-Emergency-Care-for-Sunny

Attached is a screen shot from someone named "Mac" at the company who assures our funds are still there but they are not. The whole page is gone including how to retrieve the funds.

CROWDRISE IS THE best PLATFORM FOR FUNDRAISING! Not only is it a great website, but it makes fundraising fun for all. Sometimes raising money can be tiresome and hard, even though you are doing good. This site makes it so much more worth it. Thank you crowdrise for creating an awesome platform for individuals to do good!

I was about to donate through them to a CNN Hero 2016 until I saw their fee was 8 1/2 % of the total. They should be ashamed. I'll donate directly instead.

We used CrowdRise for the first time during the 2015 #GivingTuesday Challenge. It was a great opportunity to reach our donor base in a short period of time. Your platform is easy to use and your support staff have been wonderfully responsive. In turn, supporters have stepped up to fundraise for us on CrowdRise and help fund activities in the Middle East that resonate with them on a personal level.

— Christopher Kan-Kossowski
Development Associate, CNEWA