CrowdRise Questions & Answers

Hey Phil, Thanks so much for reaching out and that's an awesome question. Lue Ann and Debbie hit the nail right on the head. This $9.10 charge is completely optional and allows donors to ensure their individual donation has the absolute maximum impact possible. We'd love to chat about everything with ya' and help get you set up raising money super-fast. Just shoot me an email at Quintas@CrowdRise.Com and we'll dig right in. Wes

Hey Colleen, So glad that you asked. CrowdRise is the leading crowdfunding platform for marathon runners and we would love to host your campaign. We work with events and charities large and small. Chime in to our Customer Support team (nposupport@gofundme.com) with the name of the marathon you're running in and the charity you'd like to support so we can help get you set up. Looking forward to hearing from you soon.

Hey Cindy, Thanks for reaching out and great question. We have a couple of plans for Charity Accounts. The per transaction platform fee is 5.9% for the Tre ($50/month plan) and 6.8% for the Fiver (free plan) + credit card fees of 2.9%+$0.30. We give all your donors the option to cover those fees. If all your donors cover the fees, youll have cost-free fundraising. If your donors dont cover enough of the fees to deliver your guaranteed pricing (3% for Tre plan charities and 5% pricing for Fiver plan charities), we will cut the charity a check for the difference on a quarterly basis. Note that we exclude individual donations $1,000+, registration fees, and fundraising minimum makeup charges from the guarantee. So great and let us know if you have any other questions by emailing Quintas@CrowdRise.com or calling Customer Service at 248-291-6897. Thanks so much. Quintas Customer Service Person

Hey Bonnie, Thanks for the email. Great question and we're here to help. A few months ago we launched functionality for the donor to cover all the processing fees and credit card fees so that 100% of donations go to the causes on CrowdRise. It sounds like you're raising money for a Personal Cause and collecting the funds your medical condition and we want to help you fight through that condition. As noted in our Terms of Use, the fee structure for this type of fundraiser is as follows: -The per transaction platform fee is 5.9% + credit card fees of 2.9%+$0.30 -We give all your donors the option to cover those fees. -If all your donors cover the fees, youll have cost-free fundraising. If your donors dont cover the fees so that youre getting 100% of the funds, email us at quintas@crowdrise.com and well cut you a check for the difference (our mean accountants said you need to cash the check within 90 days or it expires). As of last week the Effective Rate for all fundraisers on CrowdRise is 1.8%. Which means because of our structure of offering the donor the option of covering the fees, so many of them choose to do so that you'd receive about $98.20 of every $100 you raise. So great right? This should clear up any misconceptions of our pricing and if you have any other questions please email Quintas@CrowdRise.com and we'll be standing by ready to help. Quintas CrowdRise Customer Service Person.

Hey Beth, Thanks so much for reaching out. We'd love the opportunity to help solve this for you, so if you could email us at Quintas@CrowdRise.com with the email address you used to make your donation, we'll dig in and explain everything. Feel free to send along any other questions as well, and we'll be happy to answer. Quintas CrowdRise Customer Service Person

Hey Wanda, Thanks for your question. You can start a campaign for the Hispanic Federation on CrowdRise here: https://www.crowdrise.com/hispanicfederationin Simply click the orange "Start a Campaign" button to get started. Don't forget to invite your network of supporters to join your team and Contact Us with any questions here: https://www.crowdrise.com/about/contact Thanks again and have the best day ever.

Hey Boris, You can check out the response to Eric's review just below by clicking the blue "read more" link. To reiterate, fees on CrowdRise are made up of a platform fee, plus a standard credit card processing fee. These help us keep our lights on, offer customer support, and provide charities with excellent services. We give donors the option to choose, so every checkout screen shows the Donation Amount and Fees itemized before the donor submits their contribution. The donor may choose to Edit the Fees line to $0 if they wish, so they can opt out of covering them for the nonprofit. It's totally up to the donor if they would like to pay or opt out. We're happy to help if there were any oversights which caused someone to pay more than their intended donation amount. Please let us know if you have any additional questions at all and we'll be here to help.

Hey Karen, Thanks so much for reaching out and I'm happy to help. Right now, CrowdRise is set up to benefit US-based 501c3 charities who have a valid EIN registered with the IRS. We also work with Canadian charities but that's a conversation for another day. By default, US charities receive donations from their payment processor, Network for Good, on a monthly basis via check. They may also opt to sign up for WePay to receive funds via direct deposit, where they offer more frequent transfer periods. For more information feel free to reach out to Quintas@CrowdRise.com and we'll talk through all of the details together. Talk to you soon. Quintas CrowdRise Customer Service Person

Hey Nimish, Thanks so much for reaching out and I'm happy to help. We have a few different Hospital Humanity charities on CrowdRise and we want to make sure we're giving you the most accurate information possible. Can you email Quintas@Crowdrise.com and we'll dig in and make sure to locate the correct charity so we can answer you question completely correctly? If you have the EIN for the charity or the city and state where it is located, that will be so helpful. We keep our lights on and run the site and pay our bills by taking a small cut of the donations, usually around 5-6%, then there is a standard 2.9% + $0.30 credit card fee per transaction. Standing by to receive your email and answer all of your questions. Quintas, CrowdRise Customer Service Person

Hey Paul, Thanks so much for reaching out. Right now, CrowdRise currently uses Network For Good and WePay to process all of our donations. NFG and WePay are awesome but we've gotten some similar feedback from other users and have already started looking into adding PayPal too. We love customer feedback like this and it really is what drives change around here. We can't say it'll happen anytime right away, but please know that we're definitely on it and we hope to get PayPal as an option sooner than later. Please let us know if you have any other questions or feedback for us. We're ready to help. Quintas CrowdRise Customer Service Person