Crucial

From the Crucial website, I TRIED to purchase a 1TB SSD and installation kit. I added both items to my cart, clicked on my cart, and it was empty, so I tried it again, it showed now I have 4 items in my cart, and again when I opened, it was still empty... I then tried the "chat bot" (Mistake) - I typed in the problem, and the response was "high-tech gobbledygook" - (Get this: setup a Incognito mode (?) - YEAH RIGHT... I went to AMAZON, "Click - Click" PAID / DONE! (SAME price / FASTER delivery)... I suggest EVERYONE do the same!

1. After placing my order I get a reply saying the product was "Out of Stock"; a decent company would have mentioned that fact before ordering!
2. Their checkout system would not let me enter my home address.
3. I never received the 16gb ram I ordered.
4. The guy on customer service was impatient. I was trying to get either the product or my refund. We "Settled" on the refund. He said I wouldn't have to do anything more. Then I get an email that says I have to return the order to a certain place to get my refund; however, I never received the order in the first place! That was over a month ago, so I received neither the product nor my refund, and it cost me near $70 bucks! Like I said, AVOID AT ALL COSTS and save your money and your peace of mind!

Same issues as the other reviews. I ordered on 11/28. Should have been delivered on 12/9. Customer service is horrendous. Sindhura the support rep was useless. Just told me to refuse the order. I told her that that never works 99% of the time they just leave it in the mailbox. My client is p*ssed off that it hasnt come in on time. I asked them to pay for return shipping as I now I do not need it as they delivered to late, she told me "they dont do that". They obviously dont do a lot of things right. Never using them again!

Do not purchase Crucial Products! There warranty is ridiculous! I've had a SSS drive for less than 3-months and it's having issues. When I contacted them for a replacement, I had to answer multiple questions, etc. That was OK, I get that to ensure it was not something I was doing wrong. Than, a few days later, another e-mail with more things to try. OK...I do that too the whole time needing my laptop for work and it's having issues. So, another day goes by and they ask again for more information. Now, this is getting ridiculous! They finally tell me to send my information over so they can issue an RMA and inform me I will take 10-days to get the products and process the RMA, etc. and they will send me a remanufactured one back. So, looking like maybe in a month, if I am lucky, I will a remanufactured one back. I offered to give them my credit card information, have them send me a replacement so I can get back up and running ASAP and if for some reason I don't return the drive they can charge my card...many places do this since I've been in IT for almost 40-yrs but not Crucial! Their policy is, "Sorry, you need to wait and we are not to do anything to help our customers"...basically, "F-You" to the people that will now NO LONGER BE THERE CUSTOMER at ALL!

I paid for an order on the 6th. The tracking number provided failed day one, and the chat bot Chip, even with turning off all adblockers, never let me speak to anyone. On the 15th, I finally managed to get in touch with UPS, and they informed me that the package I believed lost had not been sent out until the 13th! I contacted the company, and they said it was sent out the 10th. I trust the UPS more than the company, but I digress. It was suppose to arrive in 7-14 days. Turns out, according to customer service, it is "expected" to arrive 8 days after being sent out, and the amount of time it takes to send it out? You never know. Could be weeks. However long it may take? You will get no message about the delay, or be contacted in any way. Customer service was there for one thing only, to repeatedly tell me "im sorry, cant do anything" over and over. The product hasn't even arrived yet, so I cant comment on that, but if you are ordering from them, and plan around the product to arrive in a timely fashion? And by that I mean the 7-14 days quoted to expect? Assume it is going to take about a full month to be safe. This company shot me in the foot and was happy to apologize for it, but couldn't or wouldn't do anything about it, and made finding out what happened one of the most difficult attempts I've ever experienced.

They fixed my issue.
I spoke to someone in customer service and he gave me the actual tracking number which was Fedex, not UPS.
We will see if I get what I ordered.

Ordered on Dec29,2022.

Jan 18,2023: Informed by shipping company that they are unable to deliver to me since the address is missing my apartment number. Double checked the order, I put my apartment number on...called Crucial, they confirmed that I inputted my address correctly but could not confirm if the shipper included the full address (tech support in India). The support person did not process a return and told me to wait until the package arrived at their returns warehouse.

Feb6,2023, spoke with support, they still have not received the return, promises they will provide full return when it arrives to them. Note: I asked for the address that this would be returned to and he said California, I asked for the mailing address and after 8-9minutes responded that the address was actually in Texas. This support person submitted a return so that when the package arrives at their return warehouse then I can get a refund.

Unfortunately this process has turned me off from this company so I ordered ram from another supplier & am stuck hoping that I get the refund, buyer beware.

I placed an online order Jan 1 and fully expected it would take a couple days for the order to be processed and shipped. So, giving Crucial a few days to clear the backlog (and based on the delivery time on their standard free shipping notes,) I decided to check the tracking on Jan 9, thinking it must be getting close - but the link found nothing / nada.

So I contacted customer service and, while waiting, a funny thing happened - the tracking link (sort of) started working and reported "Shipment Ready for UPS". Wow, that took kind of a long time to process - but heck it will be on its way directely. WRONG! I checked back today (Jan 11) mid afternoon and lo and behold it says "Shipment Ready for UPS". What? Two business days and the shipment is still waiting to be picked up? As far as I know UPS employees aren't on strike (yet) but come come this summer things could get interesting if they strike...then all delivery bets will be off.

Anyway, I've always been happy with Crucial's products and their scan tool makes finding compatable memory and ssd's easy,. Until Crucilal gets its order and shipping straightened out you can find other soures for Crucial products and save yourself some frustration. Hopefully the products continue to perform better than shipping.

Crucial is a company that sells ram, they have a good reputation for their RAM and the prices are competitive, perhaps a little on the high side.
Why I use their site is they have a small utility called "system scanner" it is a useful tool if you are thinking about upgrading your computer. You agree to the terms download it and then it scans your machine without you having to open it up physically and reports back what upgrades are available, adding RAM and SSD hard drives is the best and cheapest way to make your computer much faster.
RAM and hard drives
They of course want you to buy the upgrades from them as that is the purpose, however you are under no obligation to.
I work in IT, I use the tool and then once I have the information I shop around for the best price. The system scanner is why I give them 4 stars I seldom buy from them but I get the information I need very quickly so that is why I recommend their site.