Crucial

Over the weekend I placed the order with them and immediately noticed that the shipping address was wrong. Their internal system. I sent them a message telling him it was wrong and it needed to be changed to the same address as the building address. I called them first thing Monday morning before the item was shipped and was told. The order was canceled an hour later. I was notified that the item shipped. I called them once again and they told me that They requested FedEx, return the item to them before delivery. And at that time they would issue me a refund or shut them out to me. I was then notified the item was delivered. I called them and asked them for a refund. They told me that since I filled out. The forms wrong that it was my fault regardless of the lies that they had told me over and over. This company cannot be trusted.

Ordered on the 5th November first parcel apparently got lost? Now the 5th December and the replacement is still not here. These guys are a joke, speed up computers - try sorting your shipping.

Never ever will I buy from these jokers again - loyal customer lost!

They fixed my issue.
I spoke to someone in customer service and he gave me the actual tracking number which was Fedex, not UPS.
We will see if I get what I ordered.

I order some ram and an ssd drive on the 19th of Dec. It is the 10th of January, and I have heard nothing from these people. Their website doesn't work. I made a chat contact today and found out that it wasn't even shipped yet! They told me I would get an email with a tracking number in a few days when it was shipped. I was a regular customer of Crucial but no more. I will go else where for my computer needs from now on.

Crucial currently only ships by UPS Mail Innovations. I live about 500 miles from Crucial and it's been a week since they said they shipped it and it's still not here. I suggest buying elsewhere if you want your memory delivered in less than a week.

Edit when asked if they could print off a USPS Priority mail label and hand it to their mailman Crucial replied "Due to the high volume of orders and fluctuating inventory we have been receiving recently we have decided to disable all expedited shipping options to ensure we are keeping up with the current demand."

Evidently they are trying to sell less of what they have for some reason, perhaps to keep the price from dropping. Don't know.

Crucial.com is the only site I order computer parts from. I like that I can download their scanning software to tell me exactly what is compatible with my PC. The prices are competitive, the shipping and email communication are swift and reliable. I've not had any issues with this company.

There are so many problems with this company. 1. Their scan program gives wrong results. 2. They recommend the wrong product. 3. Their support documentation doesn't cover their product. Great. 4. Their technical support has to go to YouTube for answers and then gives you the wrong information. 5. Their chat system is slow. 6. Their staff has heavy accent and no technical knowledge of computers. 6. Try and return a product. Lots of excuses but you are stuck, stuck, stuck. Stay clear of this company

What a disappointing experience.
I placed 2 orders using a voucher code after price checking against amazon.co.uk.

The 2nd order the code was accepted and went through, only after it processed did a box pop up saying the discount was unavailable. At the top off the page it quite clearly states offers are a maximum of 5 per person, and the sale had been agreed at the lower price in the cart. I contacted customer services by Web chat. They were unhelpful but escalated for me. 48hrs later I've still no update. Equally, 6 days later neither order has actually shipped. 1 sent via royal mail still says we are awaiting your parcel and UPS says the same thing.

As the code was overturned on my second order I could have ordered from amazon, for less and with next day delivery.

I reached out to customer services a third time and have only received lip service.

Only buy your ram for crucial if your prepared to wait 2 weeks and pay more than you can elsewhere.

I placed an order on 6 July. Today it was cancelled. I have to wait another week and a half for my money back. That means they have kept my money for 5 weeks even though they never had the item to sell. Sounds like a nice easy way to make money!

I have been a Dell Value Added Reseller and Crucial has provided compatible RAM at affordable prices to save my customers money while offering a lifetime warranty and guaranteed compatibility. I do not even look at other sites after seeing the value of Crucial.com.

I purchased a MX500 via iFixit.com for my 2019 iMac as an upgrade to the HDD. That purchase was completely November 2022, it's now July 2023 and the MX500 is failing. When I reached out to Crucial (Micron) for a replacement they didn't offer advanced replacement. How is someone supposed to capture their data if they have to ship the old hard drive back first. I offered to submit a credit card to hold the charge in case I didn't ship back the old one and was met with resistance. I asked to be escalated and was told it wasn't possible, without being transferred to anyone else.

I run an office with multiple computers. We do graphics work for clients. We always upgrade our new computers with more RAM and through the years Crucial has been dynamic and "johnny on the spot." Excellent equipment and service.

This company SUX. They don't deliver your product on time. Then when you call them on it they give you the run around, keep you on the phone forever and will hang up on you! Then if you call back the best compensation you'll get is your measly refund, meanwhile you've been waiting weeks and still don't have the RAM you ordered. Save yourself the stress and just order from amazon or another retailer.

Customer service misinformed me and refuse to refund me. First, they changed the delivery date from 3 days to 3 weeks, they were not able to cancel the order but informed me they did. Finally, the delivery tracking provided no expected delivery date. So return and refund is pending permanently. They cannot give a clear explanation for all these exceptions.

Stay away from this company, they will lie to you on the phone. They will lie to you and claim they will call back and they don't. This company has uneducated customer service from India where they always have loud noise in the background and you can't understand their accent, it's just a total waste of time.

Ok, this site is not that bad. What I do not like about it is the very slow delivery time. Then again you sometomes deliver fake things. I bought a 32gb ram and it was working fine for the first few days then later it was no longer functioning. You have to change your tactics crucial. That was really annoying. I did not even get a refund.

I was told through customer service it takes up to 48hrs for UPS or USPS to upload information to their website. Totally untrue statement, they are taking orders on merchandise they do not have inventory. Congress should look into to this this business practice they forcing customers to consume something they do not have forcing one in to a monopoly scheme. By doing this they're taking away your right to choose.

I bought on ebay, open box, 2 Crucial SSDs 500gb P3 for my computer repair shop. They both developed fatal hardware errors in a few months. Although the SSDs are well within the guarantee period, Crucial would not replace them because I was not the original buyer (and neither would be my customers so no guarantee for them either). I will NEVER buy a Crucial product again for myself, or my customers. Samsung has a much better warranty: they replace their defectives no matter who has it.

1. After placing my order I get a reply saying the product was "Out of Stock"; a decent company would have mentioned that fact before ordering!
2. Their checkout system would not let me enter my home address.
3. I never received the 16gb ram I ordered.
4. The guy on customer service was impatient. I was trying to get either the product or my refund. We "Settled" on the refund. He said I wouldn't have to do anything more. Then I get an email that says I have to return the order to a certain place to get my refund; however, I never received the order in the first place! That was over a month ago, so I received neither the product nor my refund, and it cost me near $70 bucks! Like I said, AVOID AT ALL COSTS and save your money and your peace of mind!

Same issues as the other reviews. I ordered on 11/28. Should have been delivered on 12/9. Customer service is horrendous. Sindhura the support rep was useless. Just told me to refuse the order. I told her that that never works 99% of the time they just leave it in the mailbox. My client is p*ssed off that it hasnt come in on time. I asked them to pay for return shipping as I now I do not need it as they delivered to late, she told me "they dont do that". They obviously dont do a lot of things right. Never using them again!

Order memory for 2 day delivery. It never should up. Contact customer service, they sucked, no help at all. Told me to wait for up to 5 business days. Unbelievable.

Horrible shipping. Ordered on 11/28; Crucial shipped via UPS/USPS Mail Innovations on 11/29; UPS stated estimate delivery 12/08; USPS stated still awaiting the package from UPS on 12/08; UPS stated the package most probably was missing and advised to call Crucial to file lost claim; Crucial stated wait till 12/11 for replacement to ship and to wait at least another 10 days to arrive.

I used to use crucial.com to order products despite being slightly more than their competitors because I liked the services offered on their website. After my latest experience - no more.

Ordered two different RAM kits with 'no rush' shipping because my past experience with their free shipping has always been pleasant. 45 days later I see on the tracking it's been delivered the wrong zip code in another state. I immediately contact customer service who tell me I have to wait at least 9 business days for my order to arrive before they are willing to look into the situation. So on the 10th day, when nothing had come, I contacted them again. They told me that the tracking showed it being delivered a week ago. Finally after a bit of a fight they agreed to resend my order. When it finally arrived several days later, it was the wrong stuff. I had to contact them again to get it corrected. It took 4 weeks start to finish and hours of my time dealing with their incompetent and apathetic customer "service" team to finally get what I ordered. Crucial doesn't care about their customers satisfaction and neither me nor the rest of my IT team will be ordering from them in the future.