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CruisesOnly has a rating of 1.3 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CruisesOnly most frequently mention cancellation fee, customer service, and full refund problems. CruisesOnly ranks 471st among Travel Deals sites.
Not sure why all the negative reviews. I've booked 5 cruises with them adn booked multiple cabins on three of those trips for my family. On my most recent booking (January 2019), I had to change the date. The CSR rep from Cruisesonly was amazing. She went above and beyond to help me rebook with NO fees! Their site is one of the best ways to quickly get pricing on any type of cruise you want to take. Definitely give them a try.
Senior Rates Best fares for Seniors! Take advantage of exclusive savings for seniors, age 55 and older. Terms & Conditions All the Cruise Line Offers & More: Get an extra $50-$3,000 just for booking with us! CALL: up to a $75 FREE Dining Credit! NOT TRUE. WAS TOLD THIS IS NIT AVAILABLE WITH SENIOR RATE
As a frequent Cruiser, I absolutely **LOVE** working with Cruises Only. The staff are friendly, helpful and knowledgeable. Plus, you get extra perks for using them, such as on board credit, discounts on shore excursions and resort for a day fees.
It is true that they charge a $25 processing fee, which you get back in the form of a gift card or refund. You may also be charged $100 cancellation fee but it is usually waived if you just switch to another reservation.
Covid travel restrictions have hit the industry hard. They are also working through the same staffing issues and doing the work of rebooking the cruises. I had one cruise rebooked FIVE times. It can be very frustrating. Every time, the agents walk you through all the new and ever-changing rules.
If an agent is unavailable, all you have to do is speak to someone else. They used to be 24/7 but now it's like 18/7.
The negative reviews seem to be from people who are new to cruising or have unrealistic expectations. If you cruise a lot (I am Platinum on NCL and Emerald on Royal), use them. I have booked at least 10 cruises thru them, so I am Diamond and earn $100 OBC, $100 shore excursion credit (including pre and post cruise) and up to $100 resort for a day credit (just the deposit so read the small print).
Great job and special shout-out to Miss Kimberly and Miss Kathi who helped me navigate the FCC debacles.
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Travel planning
I went through Cruises only because I couldn't figure out the best configuration and place to book my family of 10. I ended up with 3 doubles and 1 quad... which was a bad choice in that I had 4 adult grandchildren in the quad and it actually cost MORE than if they split up into 2 doubles... but did the Cruise guy give me any advice or help--nope! He just got NCL on the line and they booked very fast with lots of errors and overpayments. When I needed to get credit for my overpayments I had to FIGHT with the Cruises only rep to get him to call on my behalf (can't talk direct to NCl if you use an agent). It took forever to get him to even agree I had $877 coming back! They had to change things 2-3 times to fix THEIR errors but when I realized I could've done better by putting the kids in doubles, would then make that change? Hell no--their policy prevails. I would have to cancel, take a 75% hit and re-book. I wasted hours trying to get them to acknowledge I overpaid I still haven't gotten my refund (will dispute with cc company) and hours trying to get NCl to explain why they added extra charges even Cruises only didn't understand. In the end, I was disappointed no one went to bat for me to make it right by helping me get better accommodations. But what do I expect, human compassion and fairness. Bull! I think having to go through Cruises only hindered my ability to get things taken care of directly. He didn't help me get a better room, explain which would be the best ways to go... no "travel agent" just order taker. Eddie was a nice enough guy, just shared a few of the worst days of my year with him because of this fiasco.
Tip for consumers:
Go direct to the cruise line.
Greetings, fellow cruisers. I have always had a wonderful experience with CruisesOnly and have booked five cruises with them for my daughter and I. However, this time has been different. My daughter and I were booked and I paid in full for the Carnival Freedom on June 2nd, which is the ship that the tail caught fire on. Of course, that cruise was cancelled on May 27th. I called CruisesOnly and since the Carnival Liberty sailing on June 6th was the same price (a four night cruise to the Bahamas from Port Canaveral), Georgia at CruisesOnly switched me to the Liberty and we had a wonderful time on that cruise. HOWEVER, Georgia, for whatever reason, used my future cruise credit for that sailing! There was no price difference! Where is my $286? I am still working on getting to the bottom of this and it is true that if you book through Cruises Only, Carnival will not discuss or help with any issues at all. Carnival sent me an email or rather CruisesOnly sent ME the email they received from Carnival stating "We are sorry for any inconvenience. In addition to a FULL refund, you will receive a Future Cruise Credit of cruise fare on a later voyage." My daughter and I were excited about this and I called to use that Future Cruise Credit for the July 22,2022 cruise from Miami to Nassau. Nope! Georgia at Cruisesonly used my FCC for that booking. I AM hopeful to get to the bottom of why this happened and get my refund. Book through the cruise line. Also, a cruising tip. If you can afford it, the ocean view room is completely worth the extra money. Not only can you look outside in the morning or any time to see the weather, you can sleep better knowing that there is not a bunk bed container above your head as in the interior stateroom. I was always afraid in that interior room that I would sit up suddenly and conk my head!
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