Crunchyroll

I'm having issues with my login and I can't get any help with it. I can't even cancel the account because I can't even log into the account.

The site promises a free trial for two weeks to watch anime. In reality, these shows can be seen for free. Second, when the trial is over, payment or working for them is required to view these shows. Again, waste of time and money. They say that their site has no viruses. It is most likely true, but the amount to subscribe to their website is about the same amount you can use to get decent virus protection software. Don't pay these guy to watch something that they do not own.

I was a CrunchyRoll subscriber for quite some time until a few months ago the video quality on their website took quite the nosedive. They have since then made promises to improve the video quality, but it was quite apparent that the decision was made to save bandwidth. All other subscription services have a better quality stream. Ended up cancelling the service altogether since it really felt like they were trying to do everything they could to make their customers leave. It was only after people actually started to leave that they even attempted to address the issue. Not sure if the video quality has improved since then since I am not subscribed anymore to the service. I get my content through other means (Funimation, Netflix, etc.).

I personally haven't had too many issues. The only issues I've had are simple, video taking forever to do it's initial buffer but then it's fine. General slowness of site during heavy use times but nothing that can be easily fixed. Remember, this isn't a Netflix or Youtube so you can't be expecting the same level of service quality.

About this double charging issue that some people are yamering on about,
I would like to point out that most of the time it's caused by user error or latency problems between client and server and are not in fact intentional.

Someone hacked into my profile despite my complex pw. Thankfully, they were just a nerd wanting free anime as my card and other logins were unaffected. I was with Crunchyroll for only 1 month and have NEVER had this happen with any of my other streaming accounts or other online logins. Terrible security and an even worse anime line-up. I only subscribed for Overlord S4. Anything else can easily be streamed with Funimation, Hulu, and Netflix. Going elsewhere now and forever! Screenshots included for prrof, including the nerd's online handle. (See you soon, comrade: P)

So I signed up for their free trial but couldn't watch anything anyway because of my slow internet connection and their videos not buffering much.

So, like one might assume, if you're on a free trial, you get some kind of request to go premium or stop. Not with Crunchyroll though, they just assume that you want premium service.

An assumption that has forever tarnished their name with me - I might have returned to their site later on when I get a better internet service but now I'd rather tell everyone I can to avoid them at all costs.

I've opened a dispute at PayPal for Crunchyroll's actions. Stay away from Crunchyroll at all costs and never give them your payment information, even if it's for a free trial.

DO NOT ALLOW YOUR CHILD/TEEN TO SUBSCRIBE! Son (15 at time) got a year subscription, it was supposed to finish beginning 2023. Just found out they have been taking out $139.99 (MORE THAN HIS INITIAL PAYMENT) for the last 2 years from my son's bank account. When I saw the latest withdrawal I tried to get a refund and cancel it... NO ONE GETS BACK TO YOU BECAUSE OF COURSE IT ALL ONLINE THEY JUST IGNORE! THEY SEND ALL THIS JUNK MAIL TO MY SON BUT OF COURSE THEY AREN'T GOING TO LET HIM KNOW THEY ARE STILL TAKING MONEY OUT OF HIS ACCOUNT! If I could I wouldn't give ANY stars!

Their site states most orders will be sent within business days. I ordered three things that were all in stock on 11/25. They still not have been shipped even though "Troy" told me that he went to the warehouse and told them to prioritize it. It's going on 15 business days now and still nothing. I wish I had known about their reputation before I had ordered but hopefully this will stop someone else from making the same mistake. By the way, Troy couldn't even guarantee that I would get the items by Christmas, which is a whole month after I ordered them.

Ordered 2 t-shirts and a keychain on Crunchyroll at the start of August 2020. The shipping to Europe was $40, which seemed steep, but I expected expedited shipping at that price, especially considering I'd have to pay import fees and taxes in addition to the expensive shipping.

It is early September 2020 as of writing this review and the small shipment still isn't anywhere to be seen.

Avoid this business at all costs. Their customer service is slow to reply, and offers no explanation or even an apology for the lackluster service.

Like most other commenters, I fell for the two week free premium, then discovered its impossible to cancel. The website would mysteriously tell me "page not found" when trying to cancel. Emails when unanswered. After sending a particularly threatening email, they refunded me only three months of the payments (when I asked for the past 6 months at minimum, for over a year of them taking my money unauthorized). Their response was "I've tried helping you out to the best of my ability. Netflix has a no refund policy. I was able to get you 3 charges refunded plus 90 days of Premium service. I hope I have been able to assist you." Really unprofessional of them to try and shoot down Netflix (which i never brought up) to boost their egos. I went through paypal to get the rest of my money back. Everyone beware.