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CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
After the fiasco of not getting this dress in the size I wanted or delivered for over a month, it finally arrived. Sadly, it was after I needed but I kept anyway.
While it is pretty, the fabric for both layers are rather thin & sheer enough to have to wear something underneath. Definitely not as full or roomy looking as in the picture.
It's not bad, but it wasn't worth the cost & the time it took to get it, to me.
Shorts took a long time to arrive - I didn't realize they were coming from China. But Customer Service gave me the option to cancel or to wait longer.
Didn't think I'd like the shorts when they arrived, but I actually do like them and they fit well - and the material is as described.
I ordered plus size 2X for all items. 2 of the items were size small. People who wear plus size clothes, do not need lycra that cling to every part of their body. The pictures that are shown on the website look flowing and the jacket looked more Boho and substantial instead of tight and constricting. I have been trying to return the items since I received them and keep getting a runaround.
They have no customer service phone number. They take days to respond to the only email provided to contact them. 4 messages back and forth and they have yet to provide a return address and the offer to reimburse you less then 1/3 of the cost of the item because they are located in china.dance yourself the frustration and don't deal with them.
I am waiting to receive return instructions. Sorry the clothes did not fit.
Thank you
Dayna de Coppet
A nightmare. I keep being asked to rate product (this is my second time and I already replied). Additionally I sent three emails asking for mailing address and authorization number. I already replied to customer service as to how these dresses did not fit. I only have 30 days to return and curvedream has wasted one week.
The only thing right were that they responded when I contacted them via email, and their sizes fit as expected. The merch was not, for the most part, anything like the pictures and not the quality expected for the price. $25usd for most items. The shipping took 27 days and they don't email with starus of shipment and updates. You have to go to their website for their very basic updates, frustrating. Photos attached show 1-what was expected 2-what I got, not the same at all, straight pants in a cheaper fabric with the lace detail on only one leg! 3-what I expected, tapered linen pants. What I got were straight pants in a cheaper fabric. Will never order from them again.
Very comfortable, affordable and trendy clothing. I will order again.
Shipping took longer than I expected, I tried to cancel order within 24hours and didn't get a reply for 4 days. So naturally it was "in progress". I would return what I don't like, but I have read the reviews. Unfortunately I didn't do that until after I ordered or I never would have placed an order
Very nice shirt. Wrong size sent at first, but I loved the shirt, so I will give that one to my daughter, Ordered another of the same shirt in my size for $13.00 exchange. I was very satisfied except for the time it took to receive them. Not your fault on the time factor, though.
Got my order in a timely manner. The shirt is very comfortable and I have had many compliments. The floral outfit I wore for Easter and it was nice and cool. I have not worn the graphic pants yet as I don't have a shirt to go with it. Guess it's time for more shopping.
I did not receive the item in the ad. The sweater I received was completely different. I asked if I could get the other sweater and they said there are variations in what is shipped and offered $10 off. Personally, I don't even want the sweater they gave me at all. Its very old fashioned and cheap.
I placed an order for a few dresses, and a couple shirts. I was really excited. Unfortunately at two weeks I had not received them. Checked the status of my order and they had still not shipped. They said they would ship within 3 days.
With no communication in that 2 weeks I was definitely concerned about this company. I contacted customer service to cancel my order. They said they cancelled it and I could expect a refund within 5 -15 days. It's now 26 days and still no refund received.
After contacting the company again I finally received my refund - 31 days from requesting the refund.
Beware of using this company.
All products very nice. Will order again. The jeans came just as described. The top I would have liked larger but only go up to 3x. I like a loose fit. The leggings are cute. Not a cotton blend more if a stretch nylon. The legging have a very cute print that will not fade after many washes. All products wash and dry nicely.
The customer service is atrocious. I have not been able to talk to anyone for help with my issues.
1) One dress I ordered was not in stock and was never even able to be shipped. The website did not include that information. The only was I found that out was by the very slow and much detailed email reply I received from *******@curvedream.com. I still do not have a resolution to my problem and it has now been 3 1/2+ weeks.
After 50/50 reviews I was on the fence but decided to give it a try. Really cute. Just as pictured. Only comment I have is wishing it was lined. I think it would hang better if it had a little more weight to it. Still cute. Gets compliments.
I successfully returned my purchase and the process was just as it was advertised.
I want to return stuff but not getting the information needed to do that
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"