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CurveDream has a rating of 2.4 stars from 8,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 33rd among Women's Clothing sites.
When I emailed customer service for a refund and sent them pictures of the defective pants, they told me to use a pair of scissors and cut a hole in them to button, and that nothing was wrong with them!
I would like a refund. What is the process? I want a refund. What is the process?
I liked 2 of the 3 dresses, however, I haven't received the needed information to return the dress yet. You have to email that you want to return the item, then answer some questions & read some rules on return. But the address for return is supposed to come later. It's been a few days and no return email. I'm not feeling confident that I'm getting a refund.
It took 4 weeks to receive the order that turned out to be not anything that I was expecting. I would return it but I feel I might never receive credit since I never received a packing list or order number to refer to.
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
We apologize for any inconvenience caused by the slight delay in delivery. Our team works diligently to ensure timely shipments, but occasionally, unforeseen circumstances can affect the delivery timeline.
We understand that returning items can be frustrating, and we are committed to making this process as smooth as possible for our customers. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order?
Rest assured that if the product meets our return policy requirements, it is eligible for return for refund.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream
The dresses I ordered are true to picture! However, as a customer I was left wondering if my order had been processed because the confirmation email came from a different site. And then the shipping confirmation came from a different provider. And now the survey follow up is from a third provider. And there were large gaps in between things so I started to get panicky off it was a scam. Luckily it wasn't but the experience has left me with a less than appetizing taste in my mouth.
First time ordering. Really hoping everything fits my aunt. Well there's no way these are 5X. They are maybe 1-2x. I ordered for my aunts birthday & now she will have nothing b/c these are not accurately sized. I'm very disappointed
First time ordering. Really hoping everything fits my aunt.
Worst experience ever, have never received my items and they won't refund my money. Stay away from this site! Buyer beware
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
I ordered the loose fit cotton pants and a button up short sleeve blouse. The quality was good and my order came when they said it would. I was, easily, able to track its progess from their warehouse to my mailbox.
All tops were XLs. Found them tight around hips. The leaf one seemed larger in the shoulders & still snug around hips.
Beautiful tops. Seems they were shipped from Markham Ontario
So why don't you have the Canadian dollar amount advertised.
After waiting for nearly 4 weeks after I bought this dress I received an email asking whether I had received my package. After I replied No, I was told it was out of stock but did not tell me. I am still waiting on my refund. Even told them they are still advertising this out of stock garment on their website.
There was some shipping issues that went back and forth, but in the end, it came within three weeks. Of the four items I received three were awesome and just what I wanted. One was not what I expected.
I was disappointed that the sizes are not equal to those I've bought from other sites and/or local stores. All of the sizes I ordered I purposefully ordered larger than I normally wear and since receiving these tops I have tried them all on and all of them are tight. I will not be able to wear these until I lose at least 20 lbs. So to be honest... very disappointed.
Need more pics of wearing items. Also not clear if size available with chosen color? Sometimes just moved to Size s. When I chose color after choosing xxl. If I was not paying attention i would get wrong size.
I wanted to order a size M and a size L - wasnt't able to
No paper work included - everything is in Chinese - where can I return - very poor quality - flimsy and unattractive...
Was sad when the socks finally arrived after waiting almost a month for them. The print quality of the picture shown was not the quality on the ones that I received. Different socks entirely. Bad business to falsely advertise!
I was very disappointed in these clothes with the exception of the Camouflaged outfit. The other 2 tops are very large and the material is cheap. All the outfits were very wrinkled. Note that these all are to be hand washed and ironed, cannot use steam to get the wrinkles out.
These outfits are just right for summer casual wear. Looking forward to trying your clothing line.
I have not received my order
I have not received my order
I have not received my order
I have not received my order
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"
Jeans are dark blue not faded as shown in picture and way too small! Returning and reordered exact same jeans and top because quality seemed good! I ordered 2 sizes up
One item fit me. I'm trying to return the other three & have not received a return address after waiting over 2 weeks. I was offered a 20.00 refund for nearly 80.00 of product if I did not return.
The clothes are still in the bags, waiting for a return address!
As beautiful as the style and fabric are, the construction of this garment leaves much to be desired. The facings are not attached to the main part of the jacket so they look sloppy. The jacket is skimpy in its fit. Not sure if I'll ever wear it, and it seems like a hassle to return it.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!