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CurveDream has a rating of 2.5 stars from 8,309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 30th among Women's Clothing sites.
The product is very nice, and it fits well despite the fact that I normally having trouble with clothes I buy online. My only gripe would be that the shipping was days later than it predicted, so I couldn't wear it to the event I wanted. So if you're planning on buying it to wear to something, buy it at least a month ahead of time. Otherwise, the product itself is great.
I enjoy your website and the clothes are beautiful. Our shops here in the US do not offer such pretty things anymore. One thing I know about ordering clothes from overseas is that I need to upsize and even then, it may not fit. I was hoping your shop understood our plus sizes here in the US. My upper body is larger than my lower body so I always upsize tops. I have lost weight but still like my tops to fit loose and long. There is not enough fabric in the blouses and they were tight in the arms and bust and way too short. The delivery was quick and I was excited about that. The clothes are stunning but you need to be using more inches in the US plus sizes.
Terrible- I only received 2 of 4 items ordered, neither fit. The "wool" coat is not wool, it is polyester/cotton and states that on the inside label. It has been 2 months, and the missing items are no where to be seen. I canceled them but the whole charge is on my credit card.
I did not receive the glitter shirt that I had ordered. Instead they sent me a substitute that I was not happy with. The rest of my order was very nice and I liked the two other shirts very much. I wrote a previous letter advising of this situation and have had not response. I would greatly appreciate your looking into this matter as the glitter shirt that I ordered was the one I wanted most. Your reply will be greatly appreciated.
I never received ANYTHING to confirm my order even though I could log in and see my order & it's order #; I paid extra to receive it quickly; after about 2 weeks I reached out to curvedream to see where my order was; the response was that the dress I ordered was sold out. When were they going to let me know that? Most disappointed that I had to reach out to them to find out. The only positive was that my refund was issued fairly quickly.
Ordering was fine, we'll see if I actually get my dress.
Simply looks like a graphic design was applied to a felt - like material. Doesn't feel like a sweater at all
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Tried to return several items within the 30 day limit and requested return labels. I never received the needed labels. My emails showing my concerns were never addressed in any way. Zero communication from company.I would appreciate the company reviewing my concerns and working with me to return several items.
Somehow my order got all screwed up! Took me 2 mos. To receive! Somehow I ended up paying $19 shipping and then another $10 shipping!?!?!
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I ordered a sweater with gold threads, & did not receive that. The sweater did not look at all like the picture. The threads were of a loose knit & very poor quality, Not worth the money. I am not sending it back because then I would have to pay more money for postage.
Absolutely love the top. I like the pants to but the waist band is to small. It definitely isn't a 16 to 18. I really like them so will have them altered. I like the quality. I will order again but be more liberal with the size next time. Thank you for asking for feed back. Hope it helps. All the best. Jenny
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
Dear customer,
Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work towards improving our services.
We apologize for any inconvenience caused by the some products are out of stock. We strive to provide a positive shopping experience for our customers, and we regret falling short of your expectations in this instance.
Thank you again for your honest feedback, and we will take your comments into serious consideration as we work towards making improvements.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream