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CurveDream has a rating of 2.5 stars from 8,308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 30th among Women's Clothing sites.
The picture was of a gown, floor length but the item received was knee length, not something I can use
Love the product! Great service. Love the product great service!
I contacted Curvedream at the email requested for two out of the three dresses that are not to my liking. I have not received a response from them. I will keep trying, however, I am disappointed in the customer service.
Shopping has been easy. Trusting the pictures of the items I ordered are the same, along with USA sizes. These are are Christmas gifts for my granddaughters.
Not happy with what I received, took a long time to arrive, not in time for Christmas, and the quality was lacking in the hats, and sweatshirt.
The pictures of the items I purchased were not the same as what I received.
There was no paper inside on how to do a return.
Unhappy with quality of material. I've requested a return code
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
I never received the 2 suitcases I ordered which were paid for.
Accurate information about product. Size seems a bit large for a small.
Very poor quality and not as I expected. It was a flimsy piece of material
I dealt with the customer service department via email. I had to inquire about my refund due to 2 items that were not in stock. The various customer service reps were very helpful, and got back to me fairly quickly. 5 stars to the customer service team!
Lovely clothing. Website very slow and time-out numerous times
Easy and quick. It didn't take long to deliver. I do t have 50 words to say and this is the only thing that might be annoying about the experience. If you want to know what I think you should be able to take what I give and not make anyone have to do 50 characters
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream"