CustomControllerzz

I have now ordered 3 controllers from this company! All of which are amazing! The customization options are sick! Bullet buttons and led lights make any controller look beyond cool! Shipping was about a week except for one that was almost 1 month because of the holidays, but that's understandable! Totally recommend this company to anyone!

Ordered a controller around the Holidays last year, sent a couple emails at first no response. Finally got a email and phone call back from Collin who went above and beyond to ensure my controller was delivered. Collin also upgraded my shipping to Express free of charge. Will order again, before the holiday rush!

Just now
PLEASE READ. Do not purchase from the company. I purchased a custom xbox controller on May 24,2018. After a month a received the controller and the button did not work. I sent it back a few days later which was easy but it is now December 28,2018 and they ignore my emails and calls as to where my controller or refund are. They will not contact you and if they do it is the same lie. Please do not buy from them, avoid this company at all costs

Company does NOT return calls or emails! We ordered a controller for my son at the beginning of Nov. And it took weeks for me to get in touch to find the status of my order. I had to leave numerous messages and several rude emails over a month and a half. After having the controller for 2 1/2 months there are issues with the buttons and ONCE again unable to get a response! Dont waste your time or money!

Bought this controller for my boyfriend, and he absolutely LOVED it! The rapid fire worked great! Totally worth every penny! Called customer service and all my problems were solved by the representative. The controller came much faster than expected to.

Do not waste your time or money with this business. Everything is so expensive and shipping is terrible. I place my order on 28/03/18. It is now 13/06/18 and the only response I have seen from the support team is that my controller was in the last stages and was going to be sent by the end of the week. That was 3 weeks ago. Go somewhere else to buy your controller PLEASE!

I have bought 2 controllers and both times I was not disappointed. They are very well put together and exactly what I ordered. This lady time there was a shopping issue on their end and they were very helpful and willing to fix the issue as soon as they could. I will definitely be going to them for all my controller needs.

I ordered my controllerz on 12/10/2016 I call in early January and was told they were going to ship on Monday 01/9/17 never shipped. Emailed and got no response took about a week to respond. Again I should see UPS confirmation on 01/25/17. Still nothing not even a response. I told my son in the beginning as he is 16 years old, don't hold your breath companies don't believe in or don't have customer skills anymore. What's more sad is the way the give automated responses and no follow through. Guessing if I don't receive confirmation by next week 02/07/2017 I will contact better business bureau and my bank to reverse charges.

Placed order on 12/2/17- paid extra for customization to take 5-7 days. It's now 12/15 and is still in "customization begins" status. You cannot reach a person by phone. You get an automated message that somebody will get back to you in 12-24 hours... false. If you email for "faster customer service" you get an automated response somebody will get back to you asap. Still waiting. Just terrible. Looking like I will have a disappointed kid for Christmas.

My son's controller was only used a couple of times before it was found to be defective. Contacted Sarah at custom controllerzz who told me to send it back, did so and now they have both my controller and the money and will not return calls, emails and have done nothing to contact me. Useless and disappointing, really a bit of a scam as kids are involved in this whole business.

Don't order from this company!

They do not respond to emails or phone messages, which is the only way you can reach them because they don't answer their phone.

I have disputed the charge on my credit card since I have never heard from them nor have I ever receive the product.

I recently ordered the Wildcat PS4 custom controller as a present for my son. This controller was on his wish list. I saw that Christmas was approaching and contacted customer service to check the status of my order. I spoke to Collin who assured me he was doing everything possible to get my order out on time. He explained they were missing a part but promised he would do everything possible to have the controller ready for the holidays. Collin followed up with me throughout the entire process. Then he called me on 12/23 and said it is ready and drove to his local UPS store with minutes to spare in order to send it overnight. The controller arrived and not only did it arrive they wrapped it for me, one less thing to do before putting it under the tree. Thank you to Custom Controllerz and Collin for making my son's Christmas perfect.

I ordered a controller for my boyfriend for his birthday. I was pretty skeptical because I saw quite a few bad reviews all reguarding shipping. I paid for rush shipping because I ordered it last minute but it came exactly when it was suppose to. The controller looks amazing and I think it was a really fair price. I was told it would take up to 5 days for processing and 3 days to ship and it came exactly when it was suppose to. I cannot say much for all the people who had shipping problems but I did notice a lot were around a major holiday like Christmas and all the reviews I have read I didn't see that they paid for rush processing or shipping. I don't think that is a good reason for these people to receive them months later but I would say don't order around a holiday because that's when you run into problems otherwise I have no complaints with the product or how long it took to get here

I bought my customized controller from Custom Controllerzz as a birthday gift and couldn't of been happier with the product! I would definitely recommend them to a friend. Fast delivery too, got the controller before my birthday! Will order again.

I ordered a Xbox one controller with rapid fire option so when I got it I opened it up and it was a PS4 controller and it took an entire week for my controller to get here I most definitely won't come to this site for a controller again

Easy and convenient! It took a while but it finally came! Exactly 2 weeks after Christmas. They refunded my express shipping of $24.95 which was thankful. My son is enjoying it as we speak like a belated present :) I would order again just much more in advance! DH

So far easy to order on line and build.just received my sons custom controller. Very good customer service and they let me know what was happening with progress and arrival info. Not opening until Christmas morning but I'm sure it will work perfectly

I ordered an Xbox controller in March of 2017 and still use it today. It seems to be a very high quality controller and I love the design. The right bumper feels a little worn out but nothing more than to be expected from any other controller used this long. I use this controller on my PC as well and I have had some issues with the charging cable staying connected. I will be buying from this site again in the future.

Expect longer shipping time as mine took close to 3 weeks. Overall the wait is worth it.

Also, great customer support!

I made a custom xbox one controller and ordered it with 2-3 day shipping. It takes about 2 weeks to process. I received the controller within 3 days after it shipped. So far I love it. The only issue I've noticed is the vibration is relatively loud. This isn't an issue for me at all but for someone else it may be.

Happy with the product but we keep getting caught with conversion rates on this sight and THEN once payment is okayed, it adds shipping! I think that's rude - it costs quite a bit more than we always first expect.

The site is quick and easy to use. I think there should be a mobile version added eventually, but other than that, it's all good. I've seen reviews that say the shipping is slow or something, but I got mine quick and easy. Though the bumpers I ordered were the wrong color, This controller is amazing.

The wide range of options for customization are great, I just wish that the gamer tag was a tad longer. Mine's supposed to be 'Paragon Hexagon' but had to be shortened to P.Hexagon. Otherwise, this was great. Might comeback in the future.

We thought it was quick and easy but we didn't get our discount with the code you gave us. The controller is perfect but the discount was not applied to the order.

Your site still advertises 25% off with code NYE2016 yet when I tried to use it said expired - if it hadn't been for the fact this is the only thing my son asked for for his birthday I would not have ordered - if you are listing a discount on your site you need to honor it